Case engineer Work, Jobs in Wallingford, Oxf (with Salaries)

Tier 1 Technical Support Engineer
8x8, Inc. —Aylesbury
- Monday to Friday
- Customer service
- English
- Computer networking
Systems Analysis & Simulations Engineer
Archangel Lightworks —Oxford
- Full-time
- Analysis skills
- Python
- Annual leave
- Work from home
Quick apply
11d
Systems Start Up Engineer
KNAPP U.K. Limited —Chalgrove
- Full-time
- Remote
- Computer Science
- Engineering
- English
5d
Applied Superconductivity Team Leader
Tokamak Energy —Abingdon
- £75,000 - £85,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Leadership
- Communication skills
Quick apply
12d
AI tooling Governance and Adoption Manager
Once For All UK —Basingstoke
- £70,000 a year
- Spanish
- English
- IT
- Employee assistance programme
Quick apply
10d
3rd Line - IT Support Engineer
Communications Solutions UK —Reading
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Azure
- Computer networking
- SharePoint
- Work from home
Quick apply
3d
Finance Operations Manager (PT, Drone AI tech scaleup)
Archangel Autonomy —Oxford
- Full-time
- Microsoft Excel
- ERP systems
- Business development
Quick apply
Senior Account Manager
Paul Mason Consulting —Abingdon
- Full-time
- Azure
- Sales
- AWS
Quick apply
5d
Safety Engineer
Ultra Intelligence & Communications —Maidenhead
- Full-time
- Military
- Continuous improvement
- Organisational skills
- Flexible schedule
3d
Senior Electrical Engineer
Amentum —Reading
- Full-time
- Hybrid work
- AutoCAD
- System design
- Travel
- Employee assistance programme
- Flexible schedule
5d
Principal Electrical Engineer
Amentum —Reading
- Full-time
- Hybrid work
- AutoCAD
- System design
- Travel
- Employee assistance programme
- Flexible schedule
5d
Principal Software Engineer - UK
DISCO —Reading
- Remote
- Azure
- AWS
- APIs
SAP Supply Chain Transformation Lead
John Crane —Slough
- Full-time
Quick apply
Product Owner
Keyloop —Hungerford
- £46,800 - £57,200 a year
- Hybrid work
- Computer Science
- Engineering
- English
11d
Strategic Account Intelligence, IBP & Value Lead
ResMed —Didcot
- Full-time
- Engineering
- Business
- Referral programme
12d
Field Service Engineer
Apogee Corp —Reading
- Monday to Friday
- Customer service
- Computer networking
- IT
- Employee assistance programme
- Employee discount
12d
Test Development Engineer
Surface Technology International —Hook
- Full-time
- Engineering
- Employee discount
Quick apply
1d
Lead Machine Learning Engineer
AIOI NISSAY DOWA INSURANCE MANAGEMENT LIMITED (ANDIM) —Oxford
- Full-time
- Hybrid work
- Doctoral degree
- Computer Science
- Maintenance
- Annual leave
- Employee assistance programme
10d
Electronic Test Engineer (Hardware)
Surface Technology International —Hook
- Full-time
- Employee discount
Quick apply
12d
Business Development Manager - Specialty Adhesives
ITW Performance Polymers —Basingstoke
- Full-time
- Sales
- Business development
- Travel

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case engineer jobs near wallingford, oxf

Tier 1 Technical Support Engineer

8x8, Inc. -
Aylesbury

Apply Now

Job details

Qualifications

Jira
Customer service
LAN
English
Technical support
Firewall
VoIP
Computer networking
AI
Communication skills
Debugging

Full job description

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.

As a Tier 1 Technical Support Engineer you will be First-line support to the company’s end customers. This is a great opportunity for a driven individual to learn a lot within a tech-growing company, and use and improve their current level of skill and experiencea Tier 1 in an Advanced Technical Support environment. This will be accomplished by providing a differentiated, world-class customer experience and top-level technical support for our product, from first-level troubleshooting to training to enable self-service. Customers request assistance via many channels including, phone, email, and customers portal.
You have a passion for solving problems and helping our customers. You must be able to quickly get to the root of customer problems by gathering all the necessary information, investigating and either resolving the customers issue or redirecting/escalating to the correct tier within the organization.

Responsibilities
-Engage the customer through multiple channels like Phone, Chat, Web, and -Email proactively, using case management tools like Salesforce and Jira

Diagnose and rectify technical problems and queries following first-line fix criteria and where possible resolving at the first call
Own support cases, making sure to record, track, and resolve each issue accurately, efficiently, proactively, and with completeness
Empowering customers by promoting a Knowledge base and self-service
Set up new users' accounts and profiles working alongside internal teams
Work with senior engineers on escalated tickets
Capture, structure, reuse, and improve knowledge articles within the case resolution workflow according to the knowledge-centred Service (KCS) methodology

Qualifications

Proven experience leveraging AI-enabled tools to enhance efficiency, problem-solving, and collaboration.
Good technical knowledge and technical support with a strong customer focus or related experience
Competent experience with IP and networking technologies
Knowledge of IP telephony (VoIP), Session Initiated Protocol (SIP), and unified communications
Basic knowledge of network routers, switches, firewalls, systems and tools, and the ability to independently debug broad, complex, Local Area Networks (LAN) and Wide Area Networks (WAN)
Exceptional customer service and confident communication skills, customizing your interaction with both technical and non-technical audiences
Prioritization skills and capability to make high-impact decisions while multitasking
Flex and take on ad hoc projects and cases to challenge growth and learning

This role is hybrid, with 3 days per week required on-site at our Aylesbury, UK office.
Working hours: 9:00–17:30, Monday to Friday.

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

View the Participant Poster in English and Español.

View the Right to Work Poster in English and Español.

We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at [email protected] (Include “Reasonable Accommodation” in the subject line)

Our Job Applicant Privacy Notice can be found here.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

Apply Now

Refine Your Search

case engineer jobs in wallingford, oxf

Tier 1 Technical Support Engineer

Systems Analysis & Simulations Engineer

Systems Start Up Engineer

Applied Superconductivity Team Leader

AI tooling Governance and Adoption Manager

3rd Line - IT Support Engineer

Finance Operations Manager (PT, Drone AI tech scaleup)

Senior Account Manager

Safety Engineer

Senior Electrical Engineer

Principal Electrical Engineer

Principal Software Engineer - UK

SAP Supply Chain Transformation Lead

Product Owner

Strategic Account Intelligence, IBP & Value Lead

Field Service Engineer

Test Development Engineer

Lead Machine Learning Engineer

Electronic Test Engineer (Hardware)

Business Development Manager - Specialty Adhesives

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