Information technology managers Work, Jobs in Fallowfield, Gtm (with Salaries)

Service Desk Team Leader
LIMA Networks LTD —Salford Quays
- £45,000 - £50,000 a year
- Full-time
- Computer networking
- Organisational skills
- Leadership
Quick apply
Lead Buyer - Information Technology
MBDA —Bolton
- £45,000 - £55,000 a year
- Overtime
- Hybrid work
- Travel
- Communication skills
- Free parking
Senior IT Project Manager
Outcomes First Group —Manchester
- Up to £60,000 a year
- Hybrid work
- Azure
- PMP
- Project management
NOC Manager
Gamma —Manchester
- Full-time
- DevOps
- Analysis skills
- Team management
- Annual leave
- Employee discount
Quick apply
Managing Consultant/ Senior Manager- IT Mergers & Acquisitions
Capgemini —Manchester
- Hybrid work
- Azure
- Oracle
- Business development
Business Development Manager - IT Managed Services
Ricoh —Warrington
- Sales
- Microsoft Office
- Organisational skills
Head of IT
Calderdale College —Halifax
- £55,974 - £57,655 a year
- Full-time
- Management
- Customer service
- Organisational skills
- Free parking
- Employee assistance programme
IT Service Delivery Lead
ASSYSTEM —Bolton
- Full-time
- Hybrid work
- Analysis skills
- Agile
- IT
- Annual leave
- Referral programme
Quick apply
NOC Manager
Pragma —Manchester
- DevOps
- Analysis skills
- Team management
- Annual leave
- Employee discount
Major Incident Manager Lead
Capgemini —Manchester
- Hybrid work
- AWS
- Communication skills
Change Analyst
Capgemini Sogeti —Manchester
- Hybrid work
- AWS
- IT
- Communication skills
Incident Manager - Relaunch@Capgemini
Capgemini Sogeti —Manchester
- Microsoft Excel
- Microsoft Outlook
- Organisational skills
Service Centre Team Manager
EXL Service —Manchester
- Full-time
- Management
- Customer service
- Supervising experience
- Employee stock purchase plan
Change Manager - Relaunch@Capgemini
Capgemini Sogeti —Manchester
- IT
- Communication skills
IT and SecOps Manager
Magentus —Manchester
- Hybrid work
- Computer Science
- Master's degree
- AWS
- Annual leave
- Employee assistance programme
1d
Helpdesk Manager
Hakim Group —Darwen
- Full-time
- Management
- Human resources
- Organisational skills
2d
Application Manager
Arrow Global Group —Manchester
- Full-time
- Hybrid work
- Analysis skills
- AI
- Communication skills
Quick apply
Head of Technology
Individual Restaurants —Manchester
- £65,000 - £75,000 a year
- Full-time
- Hospitality
- Bar
- Azure
Quick apply
IT Infrastructure Manager
Destination Sport —Manchester
- Full-time
- Hybrid work
- Azure
- Computer networking
- SharePoint
- Employee assistance programme
- Referral programme
Quick apply
AWS Solutions Architect Manager , UK Public Sector, Transport & Central Government
AWS EMEA SARL (UK Branch) —Manchester
- Full-time
- Sales
- AWS
- IT

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information technology managers jobs near fallowfield, gtm

Service Desk Team Leader

LIMA Networks LTD
Salford Quays

Quick apply

Job details

Full-time
£45,000 - £50,000 a year

Qualifications

ITIL
Computer networking
Organisational skills
Leadership
Communication skills
Time management

Full job description

We are looking for a proven leader to join our growing team as we continue our shift toward a customer-centric, proactive, solution-driven, provider. We seek someone who is passionate about building a positive culture, delivering value-based outcomes for our customers, and directing technical teams away from a reactive approach. This is primarily a people leadership and service management role, focused on developing engineers, creating structure, maintaining service quality, and supporting the team through complex or high-pressure situations.

You will be responsible for leading and managing our Network and Infrastructure service desk teams to ensure the timely resolution of technical issues and exceptional customer support. This role requires technical credibility rather than deep hands-on ownership. A successful candidate should be able to provide direction during incidents, challenge diagnostic approaches, identify when escalation is required, and help engineers structure their thinking. They should be comfortable discussing infrastructure and networking issues at a practical level, while ensuring the right specialists remain accountable for technical resolution.

Day-to-day responsibilities:

Lead, mentor, and develop a team of 2nd/3rd line Network & Infrastructure engineers, fostering a high-performance and customer-focused culture.
Remain forward-looking, seeking opportunity to streamline operations by shifting to proactive over reactive approaches to resolution.
Encourage ownership, accountability, and workload prioritisation to allow your direct reports to bring blockers your way, when they truly require your input.
Oversee day-to-day Service Desk operations within their remit including incident, request, and escalation management, ensuring adherence to SLAs, KPIs, and service standards, monitoring ticket queues for timely resolution, and acting as the escalation point for complex or high-priority issues
Create and support team development opportunities across the technical support area, ensuring the ability to grow and scale the function in line with LIMA’s growth plans.
Be accountable for operational KPIs, service metrics, and operational performance data, ensuring they are within the agreed targets and initiatives are identified to drive continual service improvement
Support the Technical Services Manager in acting as a key stakeholder with Project Managers to ensure that service onboarding and transition management are completed efficiently and effectively, to ensure that service operations have all the required elements to take on and support the IT requirements of customers.
Support the technical teams in documenting key processes for existing and new customers, in line with ITIL practices

Experience and Skills:

Provide calm, confident leadership during escalations, high-pressure incidents, customer dissatisfaction, or internal conflict.
Act as a stabilising presence for the team, ensuring engineers feel supported while maintaining accountability for outcomes.
The ability to handle difficult conversations with professionalism, empathy, and clarity.
This role does not demand you to be the deepest technical specialist in the room, but you must have enough technical experience across infrastructure and networking environments to ask the right questions, guide diagnostic thinking, challenge assumptions, and ensure issues are being progressed effectively.
Strong organisational and time management skills with the ability to multi-task, plan and prioritise workload
Excellent communication skills, with the ability to effectively interact with customers, colleagues, and stakeholders at all levels
Attention to detail when it comes to monitoring, reviewing, and documenting with internal and external stakeholders
Knowledge of ITIL best practices and experience with service desk management tools preferred

About LIMA

At LIMA, we help organisations achieve their ambitions through insight-led technology strategy and managed services that enhance resilience, drive performance, and support sustainable growth. But we know that our success is powered by our people.

We’re proud to be a Great Place to Work™ company for the second year running, and our team consistently tells us that the people are the best thing about working here. We recognise and reward the hard work of our colleagues with competitive salaries, professional development opportunities, wellbeing support and a strong benefits package.

Quick apply

Refine Your Search

information technology managers jobs in fallowfield, gtm

Service Desk Team Leader

Lead Buyer - Information Technology

Senior IT Project Manager

NOC Manager

Managing Consultant/ Senior Manager- IT Mergers & Acquisitions

Business Development Manager - IT Managed Services

Head of IT

IT Service Delivery Lead

NOC Manager

Major Incident Manager Lead

Change Analyst

Incident Manager - Relaunch@Capgemini

Service Centre Team Manager

Change Manager - Relaunch@Capgemini

IT and SecOps Manager

Helpdesk Manager

Application Manager

Head of Technology

IT Infrastructure Manager

AWS Solutions Architect Manager , UK Public Sector, Transport & Central Government

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