Service advisor Work, Jobs in Nailsea, Som (with Salaries)

Customer Service Advisor
Office for National Statistics —Newport
- £25,501 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
Customer Service Adviser
Pelican —Bristol
- Full-time
- Communication skills
- Annual leave
- Referral programme
Customer Service Advisor
Olleco —Newport
- £27,497 a year
- Full-time
- Communication skills
- Employee assistance programme
Quick apply
Customer Service Advisor
EE —Cardiff
- £26,116 - £26,738 a year
12d
Customer Service Advisor - Days
Capital on Tap —Cardiff
- £26,500 a year
- Full-time
- Communication skills
Jaguar Land Rover Service Advisor
Sytner —Bristol
- Weekend availability
- Organisational skills
- Employee discount
Customer Service Advisor
SunbeltRentals —Bristol
- Computer literacy
- Continuous improvement
- Computer skills
- Annual leave
Quick apply
11d
Customer Service Advisor - Part Time (10-2 pm shift)
Curo —Bath
- £25,500 - £29,829 a year
- Part-time
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
11d
Customer Service Advisor
Bristol Insurance —Bristol
- £12.71 - £12.98 an hour
- Part-time
- Salesforce
- Analysis skills
- Financial services
Quick apply
Service Advisor
Sytner —Bristol
- Employee discount
Senior Service Advisor
Sytner —Bristol
- Team management
- Leadership
- Communication skills
- Employee discount
Senior Service Advisor
Evans Halshaw —Cardiff
- Up to £43,662 a year
- Training & development
- Annual leave
- Employee discount
Quick apply
Apprentices Customer Service Advisor
GTG —Bristol
- £8.24 - £12.71 an hour
- Full-time
- Front desk
- In-person
- Communication skills
10d
Parts Advisor
Autoparts —Cardiff
- From £30,000 a year
- Full-time
- Hybrid work
- Bilingual
- Organisational skills
- Phone etiquette
- Work from home
- Employee discount
Quick apply
13d
Apprentice Service Advisor - Frome
Platinum Motor Group —Frome
- £8 an hour
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Free parking
- Store discount
Quick apply
13d
Customer Service Advisor
Halfords —Bridgwater
- £30,000 - £32,000 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Annual leave
- Employee discount
Customer Service Advisor
Connells Group —Bradley Stoke
- From £25,000 a year
- Organisational skills
- Communication skills
- Time management
- Annual leave
- Employee discount
Quick apply
4d
Workshop Controller
Listers —Bristol
- Up to £42,000 a year
- Full-time
- Free parking
- Health & wellbeing programme
Senior Technology Services Consultant - Transportation
AECOM —Bristol
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
Customer Service Advisor (Zero Carbon Living)
OVO Energy —Bristol
- £26,794 - £27,641 a year
- Full-time
- Continuous improvement
- Travel
- Work from home
- Employee discount
Quick apply

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Customer Service Advisor

Office for National Statistics -
Newport

Apply Now

Job details

Permanent | Full-time
£25,501 a year

Benefits

Company pension

Qualifications

Meeting coordination
Stakeholder liaison
Microsoft Office Suite
Presentation skills
Organisational skills
Customer support

Full job description

Details

Reference number

475800

Salary

£25,501

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Administrative Officer

Contract type

Permanent

Business area

Social, Local and Census Statistics

Type of role

Operational Delivery

Working pattern

Flexible working, Full-time, Job share, Part-time, Compressed hours

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

The locations for this role are Newport and Titchfield (Fareham).

This role is aligned to ONS hybrid working principles, which are based on attending the office with purpose. The postholder will be expected to contribute to the organisations overall 40% office attendance, in line with business and role requirements.

The induction process for the role will be conducted in person.

Please refer to attachments for further terms and flexibilities.

About the job

Job summary

Are you looking for a varied role where you can support customers, coordinate activities and contribute to the delivery of important statistics? If so, this may be the role for you!

The post holder will join the Population Statistics Engagement and Support team. This exciting role will provide an opportunity to work in a team providing high quality data and supporting users of population and migration statistics, including census data. Population and migration statistics are amongst the highest profile areas of work in the office and the Population Statistics Engagement and Support team work to support both topic experts and users of our statistics.

The Office for National Statistics (ONS) is the UKs largest producer of official statistics, covering a range of key economic, social and demographic topics. These include measuring changes in the value of the UK economy, estimating the size, geographic distribution, and characteristics of the population, and providing indicators of price inflation, employment, earnings, crime, and migration.

Job description

This is an exciting, varied role working directly with customers to maximise the use of data on population and migration and with topic experts. The team (Population Statistics Engagement and Support) aims to help our users to understand and navigate our statistics, whilst also supporting topic experts and analysts to effectively disseminate information.

As part of this role, you will develop an understanding of population and migration statistics, helping users navigate a range of statistical products and datasets. You will work collaboratively with colleagues across the Population Statistics Directorate and wider organisation, building strong relationships to ensure users receive accurate, timely and effective support. This is a rewarding opportunity to contribute to one of the highest-profile areas of work within the organisation and help improve the accessibility and impact of official statistics.

Key Responsibilities:

Respond to customer enquiries on population, migration and census statistics via email, telephone and occasional written correspondence.
Provide accurate and timely information, escalating complex queries to specialist teams where required.
Maintain records and management information systems to support customer engagement and reporting.
Support the planning and delivery of stakeholder engagement activities, including coordinating events and meetings.
Assist with meeting administration, including scheduling, coordination and note-taking.
Develop and maintain knowledge of census outputs, population estimates and migration statistics.
Track and monitor engagement activity, helping to build an understanding of key stakeholders.
Support the delivery of team engagement and communication activities.
Undertake a range of administrative tasks to support the effective operation of the team.
Contribute to the delivery of business-as-usual services by responding to enquiries relating to published population and migration statistics.

Person specification

Essential criteria:

Demonstrate good administrative and organisational skills, with the ability to manage a range of tasks and priorities effectively.
Communicate clearly and professionally, both verbally and in writing, with good attention to detail and accuracy.
Build positive working relationships with colleagues and stakeholders, providing excellent customer service and support.
Highly proficient in using Microsoft Office applications such as Teams, Word, PowerPoint and Outlook.

Behaviours

We'll assess you against these behaviours during the selection process:

Communicating and Influencing
Delivering at Pace
Managing a Quality Service

Benefits

Alongside your salary of £25,501, Office for National Statistics contributes £7,387 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

The Office for National Statistics is part of the Civil Service, and as such we share a number of key benefits with other departments, whilst also having our own unique offerings to support our valued colleagues across the organisation.

Whether you are hearing about us for the first time or already know a bit about our organisation, we hope that our careers site will give you a great insight into the benefits and facilities available to our colleagues, and our fantastic working culture.

Inclusion & Accessibility

At ONS we are always looking to attract the very best people from the widest possible talent pool, and we are proud to be an inclusive, equal opportunities employer. As a Disability Confident Leader were committed to ensuring that all candidates are treated fairly throughout the recruitment process.

As part of our application process, you will be prompted to provide details of any reasonable adjustments to our recruitment process that you need. If you would like to discuss any reasonable adjustments before applying, please contact the recruitment team in the first instance.

If you would like an accessible version of any of the attachments or recruitment documents below or linked to in this advert, please contact the recruitment team who will be happy to assist.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours and Experience.

Visa Sponsorship

ONS is unable to offer visa sponsorship for this role. Applicants must have a valid right to work in the UK when employment commences. If you are currently in the UK on a time-limited visa, it must have at least 18 months remaining at the point of application.

Right to Work and Nationality Requirements

To work at ONS, applicants must meet the Civil Service nationality requirements, satisfy UK right to work requirements and, where applicable, meet the relevant security clearance requirements.

If you are unsure whether you meet the appropriate right to work or security clearance eligibility criteria, please refer to the guidance on Gov.uk or contact the recruitment email provided in the advert before applying. Failure to meet these requirements will result in your application being rejected and employment offers being withdrawn.

Application Process

Number of Stages: 3-stage process

Stage 1: Civil Service Verbal Test

Stage 2: Application

Stage 3: Interview

Stage 1 - Civil Service Verbal Test

Please note the deadline for the test is the same as the application deadline: Thursday 10th September at 23:55pm.

Upon submission of Part 1 your application form you will be sent an invitation to complete the Civil Service Verbal online tests.

There will be full instructions on how to complete each test including an opportunity to practice before undertaking the actual test. These tests are not time limited.

If you pass a test, you will then receive a further invite to complete each subsequent test if there is more than one for this vacancy. If you fail a test your application will not proceed to the next stage.

If you pass all tests for this vacancy, you will be invited to complete the final stage of your application, this is where you will provide information such as your work history. Skills and experience and Personal Statement.

Stage 2 Application

The assessment process at the application stage will be based on your work history, CV, skills, experience, and personal statement. It is important that your application is tailored to highlight the skills, knowledge, and experience relevant to the role.

A personal statement is required at application stage, the maximum word count allowed is 1000, which should not be exceeded. You should provide evidence for each essential skill criterion listed in the person specification. As these criteria are scored, it is advisable to give clear examples for each one, including the impact of your actions, ideally utilising the STAR technique (Situation, Task, Action, Result).

Please note that Success Profiles Behaviour examples are not required at this stage of the application process.

When a high volume of applications are received, the sift pass mark may be adjusted. Candidates will be invited to interview based on their merit order, with those achieving the highest scores being prioritised.

Stage 3 Interview

If invited to interview, you will be assessed using techniques aligned with the Civil Service Success Profiles framework, covering all behaviours listed in the job advert.

Interviews will be held online via Microsoft Teams.

A reserve list may be held for a period up to 12 months from which further appointments may be made.

Important Dates

The Sift will be conducted from Monday 21st September

Interviews will be conducted from Wednesday 7th October

Dates are subject to change.

For the full terms and conditions of the post, please see attachment.

Please note that all campaigns may be subject to withdrawal at any stage if the internal resource position changes.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Recruitment Operations
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact [email protected]. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission

Apply Now

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Details

Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information