Technical support representative Work, Jobs in Uttlesford, Ess (with Salaries)

Activation Support Representative - eCommerce
Worldpay (UK) Limited —Cambridge
- CRM software
- Bachelor's degree
- Continuous improvement
Quick apply
4d
Apprentice Vehicle Damage Assessor
Apprenticeship Central —Hatfield
- From £320 a week
- Monday to Friday
- Computer literacy
- No experience needed
- Computer skills
Quick apply
5d
Laboratory Technician (Special Processes)
Marshall of Cambridge (Holdings) Limited —Cambridge
- Full-time
- Analysis skills
- Maths
- Continuous improvement
Recovery Driver - Chelmsford
RAC —Chelmsford
- From £37.40 an hour
Environmental Test Engineer
AIRBUS Defence and Space Limited —Stevenage
- Full-time
- Hybrid work
- Engineering
- Travel
- No travel
- Free parking
- Employee assistance programme
Residential Property Paralegal
Buckles Solicitors —Cambridge
- Full-time
- Travel
- Organisational skills
- Time management
- Annual leave
Strategy & Programme Manager
Hertfordshire County Council —Stevenage
- £48,226 - £53,460 a year
- Hybrid work
- Management
- English
- Project management
5h
C++ Software Engineer
AIRBUS Defence and Space Limited —Stevenage
- Full-time
- Hybrid work
- Travel
- Software development
- Free parking
- Employee assistance programme
Linux Systems Engineer
AIRBUS Defence and Space Limited —Stevenage
- Full-time
- Hybrid work
- Continuous improvement
- Linux
- Free parking
- Employee assistance programme
Project Manager - Cambridge
Princebuild —Cambridge
- Full-time
- Management
- Microsoft Office
- Bachelor's degree
HMP Highpoint - HOFC - Reducing Reoffending (Non-Operational)
Ministry of Justice —Newmarket
- £50,001 - £60,001 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
8d
Senior Business Development Representative
Speechmatics —Cambridge
- Hybrid work
9d
Senior Project Manager (Defence Infrastructure)
AECOM —Cambridge
- Full-time
- Hybrid work
- Project management
- No degree
- Mentoring
Client Strategy Manager
Genie Ventures —Cambridge
- £37,855 - £41,010 a year
- Full-time
- Hybrid work
- Travel
- Business
- Annual leave
- Referral programme
Client Strategy Director
Genie Ventures —Cambridge
- £48,670 - £52,727 a year
- Full-time
- Hybrid work
- Travel
- Business
- Leadership
- Annual leave
- Referral programme
Systems Engineer: Design and Studies Engineer
MBDA —Stevenage
- £40,000 - £55,000 a year
- Full-time
- Hybrid work
- Communication skills
Staff Software Engineer (ML QA)
Graphcore —Cambridge
- Management
- Doctoral degree
- Computer Science
- Annual leave
- Employee assistance programme
Principal Hardware Engineer
Harman International —Cambridge
- Engineering
- Bachelor's degree
- No degree
- Employee discount
Regional Engineering Supervisor - BBC
Emcor —Cambridge
- £50,000 a year
- Overtime
- Engineering
- Continuous improvement
- Team management
- Employee assistance programme
- Referral programme
Quick apply
Senior Director, Statistical Programming
Bicycle Therapeutics —Cambridge
- Full-time
- Hybrid work
- Team management
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
11d

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Activation Support Representative - eCommerce

Worldpay (UK) Limited -
Cambridge

Quick apply

Job details

4 days ago

Qualifications

CRM software
Technical troubleshooting
Stakeholder collaboration
Stakeholder liaison
Internal department liaison
Technical support
E-commerce
Bachelor's degree
Continuous improvement
APIs
Customer support
Customer interaction
Multidisciplinary collaboration
Root cause analysis
Communication skills

Full job description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We're looking for an eCommerce Activation Support Representative to join our ever-evolving eCommerce team, helping merchants and partners successfully launch and optimise payment solutions that enable businesses to accept payments and serve their customers around the world.

Working closely with internal stakeholders and customers, you'll play a key role in supporting the activation and onboarding journey, ensuring a smooth transition from implementation through to live payment processing. You'll help deliver an outstanding customer experience while supporting the technology that powers global commerce.

What you'll own

Provide high-quality support for eCommerce payment solutions, helping clients and internal teams investigate, troubleshoot and resolve payment processing issues with pace and accuracy.
Take ownership of support cases from initial review through to resolution, ensuring clear communication, accurate documentation and timely follow-up in line with service level expectations.
Analyse transaction flows, payment responses and customer impacts to identify root cause and drive effective resolution of technical and operational issues.
Partner with Product, Engineering, Implementations, Relationship Management and other internal teams to manage escalations and deliver the best possible outcomes for clients.
Identify trends, recurring issues and opportunities for improvement, contributing to process enhancements, knowledge sharing and a better client experience.

What you'll bring

Experience in technical support, client support, operations or a similar customer-facing role, ideally within payments, fintech, eCommerce or a technology-driven environment.
Strong troubleshooting and problem-solving skills, with the ability to investigate issues, analyse information and communicate solutions clearly.
Excellent verbal and written communication skills, with confidence engaging with both technical and non-technical stakeholders.
A proactive approach to managing workload, meeting commitments and delivering a high standard of customer service.
Curiosity and enthusiasm for learning about eCommerce payments, payment gateways, transaction processing and emerging payment technologies.

It's a bonus if you have

Knowledge of payment gateways, acquiring, authorisations, settlements, refunds, chargebacks or alternative payment methods.
Experience supporting merchants or partners within an eCommerce payments environment.
Experience using case management or CRM platforms such as Salesforce, ServiceNow or similar tools.
Familiarity with APIs, transaction logs, error codes or technical integration troubleshooting.
A continuous improvement mindset and a passion for helping clients succeed.

About the team

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.

#LI-BH1

Quick apply

Refine Your Search

technical support representative jobs in uttlesford, ess

Activation Support Representative - eCommerce

Apprentice Vehicle Damage Assessor

Laboratory Technician (Special Processes)

Recovery Driver - Chelmsford

Environmental Test Engineer

Residential Property Paralegal

Strategy & Programme Manager

C++ Software Engineer

Linux Systems Engineer

Project Manager - Cambridge

HMP Highpoint - HOFC - Reducing Reoffending (Non-Operational)

Senior Business Development Representative

Senior Project Manager (Defence Infrastructure)

Client Strategy Manager

Client Strategy Director

Systems Engineer: Design and Studies Engineer

Staff Software Engineer (ML QA)

Principal Hardware Engineer

Regional Engineering Supervisor - BBC

Senior Director, Statistical Programming

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