Digital analyst Work, Jobs in Pudsey, Wyk (with Salaries)

Customer Complaints Root Cause Analyst
Novuna —Leeds
- Up to £34,000 a year
- Full-time
- Hybrid work
- Organisational skills
8d
Cyber Security SOC Analyst (L1)
wavenet —Birstall
- Full-time
- Azure
- Analysis skills
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
SOC Analyst L1 (Analyst I - Information Security)
UST —Leeds
- English
- Analysis skills
- Scripting
Quick apply
Data Engineer
Solera —Leeds
- Full-time
- SQL
- Mentoring
- Communication skills
Transport Development Analyst
Evri —Leeds
- £33,600 - £39,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Communication skills
Lead Business Analyst - Data
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Administrative experience
- AWS
- Agile
- Employee discount
Senior Data and AI Analyst
Barrett Steel —Bradford
- Full-time
- Hybrid work
- Oracle
- ERP systems
- SQL
- Employee discount
Quick apply
Principal Data Architect
NHS England —Leeds
- £95,404 - £109,930 a year
- Full-time
- Annual leave
7d
Technical Manager (Flood Risk)
Sweco UK —Leeds
- Part-time
- Hybrid work
- Engineering
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Technical Manager (Flood Risk)
Sweco —Leeds
- Full-time
- Hybrid work
- Engineering
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Project Director - Controls Analytics
AECOM —Leeds
- Full-time
- Hybrid work
- Engineering
- Leadership
Finance Systems Project Manager
DFS —Doncaster
- Hybrid work
- Travel
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
5d
AECOM Advisory - Senior Director (Defence)
AECOM —Leeds
- Full-time
- Hybrid work
- Management
- Business development
- Bachelor's degree
Digital Portfolio Analyst
HM Revenue and Customs —Leeds
- £31,096 - £33,270 a year
- Part-time
- Hybrid work
- Microsoft Outlook
- Presentation skills
- Travel
- Work from home
5d
Data and IT analyst
Alpha May Care First Limited —Wakefield
- Up to £27,000 a year
- Full-time
- Microsoft Excel
- Azure
- Data analysis skills
- Health & wellbeing programme
- Sick pay
Quick apply
6d
Business Performance & Strategy Analyst
Beautykingdom uk ltd —Bradford
- £50,200 - £55,200 a year
- Full-time
- Microsoft Excel
- Writing skills
- Analysis skills
- Free parking
- Annual leave
Quick apply
11d
Root Cause Analyst
Novuna —Leeds
- Hybrid work
- Organisational skills
- Analytics
8d
Data Analyst
All Response Media —Leeds
- Monday to Friday
- Microsoft Excel
- Data analysis skills
- SQL
- Employee discount
- Sick pay
Quick apply
SOC Analyst (Level 1) – Graduate Opportunity_Leeds (Analyst I - Information Security)
UST —Leeds
- Computer Science
- Windows
- Analysis skills
Quick apply
IT Service Analyst
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills

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Customer Complaints Root Cause Analyst

Novuna -
Leeds

Apply Now

Job details

Full-time
Up to £34,000 a year
8 days ago

Qualifications

Organisational skills
Root cause analysis

Full job description

Hybrid

Leeds

Full Time

Closing on: Aug 14 2026

up to 34,000

Do you love digging into data to uncover what's really going on? Does solving problems and improving customer experiences give you a buzz? If Excel, analysis, and meaningful change are your thing — we'd love to hear from you.

If your answer is 'yes' then keep reading.

Please note this role is Leeds based and will require attendance on site 1-2 days per week.

Who we are.

From interest-free credit to Buy Now, Pay Later, over 3,000 leading retailers trust us to provide fast, flexible and responsible finance solutions for their customers. At Novuna Consumer Finance, we offer finance for lots of life's key purchases, including home furnishings and improvements, special jewellery, leisure services, healthcare, as well as electronics and appliances.

What you'll do.

You'll dive into customer complaints, claims and key data to uncover what's really going on. Working closely with the Customer Care Operations & Insight Manager, you'll use your root cause analysis to spot meaningful trends and help the business understand how external factors or our own processes shape customer experiences. You'll team up with colleagues across the business to turn your findings into real change, supporting the full root cause journey and helping us make things better for both our staff and our customers. You'll also spend one day a week working from our Leeds office.

You'll also:

Measure 'Consumer Duty', to ensure all customer experiences are effective
Manage and follow up on actions to address any underlying issues
Present your findings in key business meetings, sharing what you've learned and driving the actions needed to move things forward

What you'll bring.

You'll bring root cause analysis experience and a natural curiosity to dig into the ‘why' behind customer contacts. You'll be driven to make a real difference, with strong organisational skills and the confidence to work on your own initiative to hit deadlines. You'll enjoy building great relationships and sharing what you find, using your influence to help teams take action and create positive change. Additionally, knowledge of Section 75 of the Consumer Credit Act (CCA) would be advantageous.

You'll be a great fit if you:

Are a confident communicator, both verbally and in writing
Have strong Excel skills (Power BI experience would be a bonus)
Can analyse data in line with root cause requirements
Have excellent attention to detail

What can we offer you?

Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.

Our offer to you includes:

An excellent bonus scheme
Hybrid working
25 days' holiday, plus bank holidays and the option to buy/sell 5 days
Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

Being yourself.

At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.

Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.

#LI-Hybrid

What makes working here different?

At Novuna, you’ll find a supportive, inclusive culture where people are encouraged to be themselves and do their best work. We offer real opportunities to learn and grow, the freedom to make a difference, and the time and trust you need to shine — all while being part of a business that genuinely cares about its people and its impact.

Ready to apply?

Step 1:

Apply for the role via careers.novuna.co.uk

Step 2:

If you match the role criteria we'll contact you for a telephone interview.

Step 3:

We’ll carry out a face to face or online interview (and we may request a second interview if the role you're applying for is a more specialist role).

Step 4:

We’ll contact you with feedback, and maybe even a job offer.

Apply Now

Refine Your Search

digital analyst jobs in pudsey, wyk

Customer Complaints Root Cause Analyst

Cyber Security SOC Analyst (L1)

SOC Analyst L1 (Analyst I - Information Security)

Data Engineer

Transport Development Analyst

Lead Business Analyst - Data

Senior Data and AI Analyst

Principal Data Architect

Technical Manager (Flood Risk)

Technical Manager (Flood Risk)

Project Director - Controls Analytics

Finance Systems Project Manager

AECOM Advisory - Senior Director (Defence)

Digital Portfolio Analyst

Data and IT analyst

Business Performance & Strategy Analyst

Root Cause Analyst

Data Analyst

SOC Analyst (Level 1) – Graduate Opportunity_Leeds (Analyst I - Information Security)

IT Service Analyst

I want to receive the latest job alerts for digital analyst in pudsey, wyk

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