Customer insights analyst Work, Jobs in Roath, Crf (with Salaries)

Collections Analyst
Capital on Tap —Cardiff
- £35,000 - £40,000 a year
- Full-time
- SQL
- Financial services
1d
Senior Transport Credit Risk Analyst – Residual Value Risk
Lloyds Banking Group —Cardiff
- £44,901 - £49,890 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
3d
Consultant – Manager, Business Analyst (Agile Product Team), Defence & Security
Deloitte —Bristol
- Hybrid work
- Data analysis skills
- Analysis skills
- Agile
Protective Threat Intelligence Analyst
Lloyds Banking Group —Bristol
- £44,901 - £54,879 a year
- Full-time
- Hybrid work
4d
Senior Analyst - Data Enrichment
Somerset Bridge Group —Cribbs Causeway
- £68,000 - £75,000 a year
- Full-time
- Hybrid work
- SQL
- Communication skills
- Python
- Annual leave
- Referral programme
Quick apply
Cloud DevOps Architect Consultant, Platform Engineering, Defence and Security, Technology & Transformation
Deloitte —Bristol
- Hybrid work
- Azure
- Oracle
- AWS
Consultant, UX Designer, Design, Defence and Security
Deloitte —Bristol
- Hybrid work
Senior Finance Analyst (12 Month Fixed Term Contract)
Zellis —Bristol
- Microsoft Excel
- ERP systems
- Accounting
- Annual leave
11d
Consultant - Manager Service Design, Defence & Security
Deloitte —Bristol
- Hybrid work
- Analysis skills
- Agile
- Communication skills
Operational Excellence Analyst
General Dynamics Land Systems UK —Pentrebach
- £32,800 - £41,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- No degree
1st Line Service Desk Team Lead
ARO —Cardiff
- £40,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- No degree
- Employee assistance programme
Quick apply
1d
External Identity Support Analyst (Cardiff)
Kocho —Cardiff
- Full-time
- Hybrid work
- Azure
- SQL
- Analysis skills
Quick apply
Information Security Analyst - Vulnerability Management
Starling —Cardiff
- Full-time
- Hybrid work
- Management
- Java
- AWS
- Annual leave
- Employee discount
Quick apply
Analytics lead - Marketing and Product
Admiral —Cardiff
- Hybrid work
- SQL
- Mentoring
- Agile
7d
Product & Portfolio Analyst
Orangebox —Nantgarw
- Full-time
- CRM software
- Sales
- Analysis skills
- Employee discount
Quick apply
Senior Statistical Officer
Government Statistical Service —Newport
- £43,644 a year
- Part-time
- Hybrid work
- Doctoral degree
- Data analysis skills
- Master's degree
3d
Business Analyst - EMEAI Region
Oxford Instruments plc —Bristol
- Sales
- Master's degree
- Analysis skills
3d
Pricing Manager - Travel
Admiral —Cardiff
- Hybrid work
- SQL
- Analysis skills
- Business
- Annual leave
Data Science Lead - 12 month FTC
Unite Students —Bristol
- SQL
- Machine learning
- Mentoring
- Annual leave
- Employee assistance programme
Endpoint Security Technical Analyst
HP —Bristol
- Full-time
- Computer Science
- Engineering
- Project management

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customer insights analyst jobs near roath, crf

Collections Analyst

Capital on Tap -
Cardiff

Apply Now

Job details

Full-time
£35,000 - £40,000 a year
1 day ago

Benefits

Cycle to work scheme
Season ticket loan
Company pension
Private medical insurance
Sabbatical

Qualifications

SQL
Financial services

Full job description

We're Capital on Tap
Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that.

Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.

1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We've done a pretty good job so far, but we're just getting started!

Check out the development opportunities in the Collections team.

Cardiff | 3 days in office, 2 from home (Fully office-based for the first 3 months)

Shifts - 37.5 hours per week Monday - Friday between 8am - 8pm.

Collections & Customer Operations
As our business continues to scale, our Collections team plays a key role in supporting good customer outcomes. This role sits at the heart of Customer Operations, combining data analytics with operational improvement to keep our collections practices efficient, compliant, and evolving.

What You'll Be Doing ️

Build and maintain reporting on key collections metrics, including repayment and recovery rates and team performance, turning results into clear insights for senior stakeholders.
Review and improve how we manage collections and help customers who are struggling, balancing consistent recovery performance with fair customer outcomes.
Review how the team currently operates, identify where processes slow down, and help shape improvements that make the department more effective.
Build detailed knowledge of our data and systems, resolving data issues to keep reporting accurate, and act as the main point of contact for external suppliers.
Represent the department's priorities, ensuring fair treatment of customers and full compliance with FCA rules and company policy.

We're Looking For

A track record in a data, analytics, or strategy role within financial services, with solid knowledge of the sector's demands.
A good grasp of end-to-end collections processes, debt recovery mechanics, and strategy optimisation, with the skills to help bring about real improvement.
Proficient SQL skills, able to extract, manipulate, and interpret datasets to uncover meaningful insights with minimal supervision.
Excellent ability to interpret data and write clear reports, turning complex trends into compelling findings for any audience.
Sharp attention to detail, with the ability to prioritise and manage multiple deliverables in a fast-paced, high-volume environment.

Diversity & Inclusion
We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We believe in balancing hard work with a bit of fun, so our office is designed for both productivity and play. From a pool table and PlayStation to a few office dogs roaming around, we've created a space where you can relax and recharge. Check out the perks we offer:

Salary range £35,000 - £40,000 depending on experience
Private Healthcare including dental and optician services through Vitality
✈️ Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
️ 28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices

Check out more of our benefits, values, and mission here.

Interview Process:
First stage: 30 minute intro and values call with Talent Partner (Video call)
Final stage: 60 minute CV overview with the Head of Collections and Collections Analyst (Video call)

Other Info
Check out our 'Top Tips' for interviewing.
✔️Keep updated on new job opportunities by following us on Linkedin.
Email [email protected] if you have any questions.

Excited to work here? Apply!
If you'd like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)

Apply Now

Refine Your Search

customer insights analyst jobs in roath, crf

Collections Analyst

Senior Transport Credit Risk Analyst – Residual Value Risk

Consultant – Manager, Business Analyst (Agile Product Team), Defence & Security

Protective Threat Intelligence Analyst

Senior Analyst - Data Enrichment

Cloud DevOps Architect Consultant, Platform Engineering, Defence and Security, Technology & Transformation

Consultant, UX Designer, Design, Defence and Security

Senior Finance Analyst (12 Month Fixed Term Contract)

Consultant - Manager Service Design, Defence & Security

Operational Excellence Analyst

1st Line Service Desk Team Lead

External Identity Support Analyst (Cardiff)

Information Security Analyst - Vulnerability Management

Analytics lead - Marketing and Product

Product & Portfolio Analyst

Senior Statistical Officer

Business Analyst - EMEAI Region

Pricing Manager - Travel

Data Science Lead - 12 month FTC

Endpoint Security Technical Analyst

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