Helpdesk support Work, Jobs in Whittington, Sts (with Salaries)

Helpdesk Scheduler
Turnpower Services —Coventry
- £29,000 - £32,000 a year
- Temporary
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Annual leave
Quick apply
10d
Junior I.T. Support Technician
Steelstrip Services Ltd —Dudley
- £25,420 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
16h
IT Helpdesk Analyst
Macfarlane Group —Coventry
- £28,000 a year
- Temporary
- Maintenance
- IT
- AI
- Free parking
- Annual leave
14d
IT Support Engineer
Vogehs Innovation Group Ltd —Birmingham
- £28,000 - £42,000 a year
- Full-time
- Hybrid work
- English
- Windows
- Health & wellbeing programme
- Flexitime
Quick apply
3d
Invoice Specialist
TELESOFT LLC DBA CALERO —Cannock
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Gym membership
- Life insurance
Quick apply
4d
Senior IT Support Analyst
Macfarlane Group —Coventry
- £32,000 - £37,000 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- SharePoint
- Free parking
- Annual leave
IT Technician
Central Learning Partnership Trust —Wolverhampton
- £25,185 - £28,142 a year
- Full-time
- Driving
- IT
- In-person
- Free parking
Quick apply
4d
IT Technician EDV/2026/HP/03583
Moseley Park —Wolverhampton
- £25,185 - £28,142 a year
- Full-time
- IT
- School
- Free parking
7d
Shift Maintenance Assistant
Equans —Smethwick
- Up to £26,400 a year
- Full-time
- Maintenance
- Annual leave
- Employee assistance programme
Systems Coordinator (Part-Time, Maternity Cover)
Inspired Thinking Group (ITG) —Birmingham
- Part-time
- Hybrid work
- ERP systems
- Organisational skills
- AI
- Employee assistance programme
- Employee discount
Quick apply
8d
Administrator
Skanska —Walsall
- Full-time
- Communication skills
- Bereavement leave
6h
Electrical Craftsperson
Equans —Birmingham
- Full-time
- Annual leave
- Employee assistance programme
10d
Technical Coordinator
BAM UK & Ireland —Castle Donington
- Temporary
- Customer service
- Maintenance
- Contracts
11d
General Maintenance Technician - West / East Midlands
City Facilities Management (UK) —Birmingham
- £29,395.40 a year
- Full-time
- Maintenance
- Employee discount
10d
Site Technician/Caretaker
BAM UK & Ireland —Solihull
- £13.50 an hour
- Full-time
- Maintenance
- Driving
- IT
Shift Electrical Engineer
Equans —Smethwick
- Up to £43,000 a year
- Full-time
- Annual leave
- Employee assistance programme
Mechanical Craftsperson
Equans —Birmingham
- Full-time
- Maintenance
- Mechanical knowledge
- Annual leave
- Employee assistance programme
10d
Data Consultant - FTC
TELESOFT LLC DBA CALERO —Cannock
- Master's degree
- Accounting
- Human resources
Quick apply
3d
Head of Implementation and Change Acceptance
HSBC Global Services Limited —Birmingham
- Full-time
- Financial services
- Banking
8d
Shift Mechanical Engineer
Equans —Smethwick
- £32,000 - £35,000 a year
- Full-time
- Maintenance
- Annual leave
- Employee assistance programme

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Helpdesk Scheduler

Turnpower Services -
Coventry

Quick apply

Job details

Temporary
£29,000 - £32,000 a year
10 days ago

Benefits

Free parking
Casual dress
Annual leave
Company pension
On-site parking

Qualifications

Customer service
Logistics
Microsoft Office
Analysis skills
Organisational skills
Communication skills

Full job description

About Turnpower Services

Turnpower Services is a leading property maintenance company, providing responsive and planned maintenance solutions to clients across the UK. We are committed to delivering high-quality service, ensuring that our clients receive efficient, reliable, and professional support for all their property maintenance needs.

Job Overview

Contract Type: Temporary Maternity Cover

We are looking for an organised and proactive Helpdesk Scheduler to join our team on a temporary maternity cover contract. This is a fast-paced role that plays a key part in ensuring maintenance works are scheduled efficiently and customer service levels are maintained to a high standard.

The successful candidate will be responsible for coordinating engineers' diaries, managing incoming service requests, liaising with clients and subcontractors, and ensuring jobs are completed within agreed service level agreements (SLAs).

Responsibilities

Coordinate and schedule reactive maintenance works, planned preventative maintenance (PPM) visits, and quotations, ensuring client service level agreements (SLAs) are met.
Reallocate and reschedule incomplete works to ensure timely completion and minimise service disruption.
Monitor engineer attendance and mobilisation each morning, ensuring engineers are en route to or attending their first appointment, and communicate any absences or delays that may impact service delivery to clients.
Provide clients with regular work-in-progress (WIP) reports and updates on outstanding works in line with agreed reporting deadlines.
Attend client meetings as required to provide operational updates and support service delivery.
Maintain engineer diaries, ensuring workloads are fully optimised and scheduled in advance where possible.
Monitor engineer workloads and resource allocation to ensure efficient utilisation and productivity.
Manage the Helpdesk mailbox, responding to and actioning all incoming enquiries, including job requests, client queries, complaints, quotation approvals, and general correspondence.
Handle inbound telephone calls from clients, engineers, subcontractors, suppliers, and internal departments, ensuring all queries are resolved professionally and promptly.
Maintain accurate job records by updating systems with information received from clients, subcontractors, suppliers, and engineers.
Liaise with suppliers to source and order materials for planned works, ensuring timely delivery to site and minimising the risk of aborted or revisited appointments.
Support the Accounts Team by assisting with invoice-related queries and liaising with subcontractors and suppliers to resolve discrepancies.
Raise and manage purchase order uplift requests as required in conjunction with the Accounts Team.
Communicate compliance-related issues identified during PPM visits, particularly relating to fire alarm and sprinkler systems, ensuring clients are informed and appropriate remedial actions are agreed.
Manage contractor permit portals, ensuring company insurance documentation, RAMS, and contact information are current to prevent failed visits and access delays.
Conduct daily diary audits to verify that permit applications have been submitted correctly, appointment details are accurate, and all necessary materials are available for scheduled works.
Provide operational support during periods of annual leave, sickness absence, or increased workload, including assistance with scheduling, travel planning, and resource coordination.

Skills & Competencies

Excellent organisational and planning skills.
Strong communication and customer service abilities.
Good analytical and problem-solving skills.
Ability to prioritise workloads in a fast-paced environment.
Ability to build effective relationships with clients, engineers, suppliers, and subcontractors.

This role requires you to attend our office 5 days a week.

Salary: £29k - £32k depending on experience

Hours: 8:00am - 5:00pm, Monday to Friday

Contract Type: Temporary Maternity Cover

At Turnpower Services, we are committed to promoting equality, diversity, and inclusion. We welcome applications from individuals from all backgrounds. If you are interested in this role and believe you have the qualities and experience to succeed, we encourage you to apply. We are committed to ensuring that all applications are considered fairly and based on merit, skills, and suitability for the position.

Pay: £29,000.00-£32,000.00 per year

Benefits:

Casual dress
Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

helpdesk support jobs in whittington, sts

Helpdesk Scheduler

Junior I.T. Support Technician

IT Helpdesk Analyst

IT Support Engineer

Invoice Specialist

Senior IT Support Analyst

IT Technician

IT Technician EDV/2026/HP/03583

Shift Maintenance Assistant

Systems Coordinator (Part-Time, Maternity Cover)

Administrator

Electrical Craftsperson

Technical Coordinator

General Maintenance Technician - West / East Midlands

Site Technician/Caretaker

Shift Electrical Engineer

Mechanical Craftsperson

Data Consultant - FTC

Head of Implementation and Change Acceptance

Shift Mechanical Engineer

I want to receive the latest job alerts for helpdesk support in whittington, sts

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