Technical support occupations Work, Jobs in Paulton, Som (with Salaries)

Customer Systems Support
iFacility —Shepton Mallet
- £25,800 a year
- Full-time
- Software troubleshooting
- Customer service
- IT
- Free parking
- Health & wellbeing programme
Quick apply
12d
Technology Support Technician
Semperian Group —Bristol
- Up to £30,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Annual leave
9d
IT Support Engineer
F5 —Bristol
- £27,000 - £32,000 a year
- Full-time
- Azure
- Customer service
- Continuous improvement
Quick apply
IT Support Technician
Plimsoll Productions —Bristol
- Full-time
- Software troubleshooting
- Windows
Quick apply
11d
Product Operations Assistant - Rail
One Big Circle —Bristol
- £26,500 a year
- Full-time
- Google Suite
- Customer service
- Microsoft Office
Quick apply
IT Service Desk Analyst - 1st Line Support
Boeing —Bristol
- Customer service
- IT
- Communication skills
- Life insurance
1st Line NOC Engineer, UK
IndigoTG —Magor
- Monday to Friday
- Remote
- Analysis skills
- Communication skills
- Time management
1st Line NOC Engineer, UK
Indigo Telecom Group —Magor
- Monday to Friday
- Analysis skills
- Communication skills
- Time management
IT Technician
Oasis Community Learning —Bristol
- £26,403 - £28,142 a year
- Full-time
- Customer service
- Travel
- Employee discount
- Gym membership
Onsite Technical Analyst, IT Infrastructure Services Part Time 3 days per week, Bristol
Deloitte —Bristol
- Part-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
IT Service Desk Analyst
Boeing —Bristol
- Customer service
- IT
- Communication skills
- Life insurance
Campus Support Technician FTC
University of the West of England —Frenchay
- £31,236 - £34,610 a year
- Temporary
- Customer service
- University
- IT
- Annual leave
12d
IT Service Desk Technician
Osborne Clarke —Bristol
- Monday to Friday
- Azure
- Customer service
- Microsoft Office
AI Innovation and Enablement Specialist
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Driving
- Work from home
- Employee discount
Quick apply
Service Desk Analyst (Entry level)
Bristol NHS Foundation Trust —Bristol
- £25,760 - £27,476 a year
- Full-time
2d
IT Service Desk Engineer
Bupa Dental Care —Bristol
- Full-time
- Hybrid work
- Microsoft Office
- IT
- In-person
ERP Support Specialist NAV
Amcor —Bristol
- Full-time
- Azure
- ERP systems
- Microsoft Office
Software Support Analyst - Payroll
Zellis —Bristol
- Weekend availability
- Hybrid work
- Customer service
- Microsoft Office
- Travel
- Annual leave
2d
Vacancy 1: Escalations Technician - 2nd/3rd Line Duties
EvolvIT —Bristol
- Azure
- Customer service
- Computer networking
2nd Line Technical Support
iFacility —Shepton Mallet
- £26,000 - £28,000 a year
- Full-time
- Customer service
- Computer networking
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply

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Customer Systems Support

iFacility -
Shepton Mallet

Quick apply

Job details

Full-time
£25,800 a year
12 days ago

Benefits

Free parking
Health & wellbeing programme
On-site parking

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
IT
Communication skills

Full job description

Job Description

Customer Systems Support (Work 4 on 4 off shift pattern)

iFacility is a leading technology company providing security integrated solutions to companies throughout the UK. Our customers come from a wide range of business sectors, including retail and leisure, with names such as Greggs, Burger King, The Gym Group, Thatcher’s and more! As a business we are experiencing a time of growth and this is where you come in!

Your Role

We are seeking your skills and knowledge to help us build our operations team. Working in the role of Customer Systems Support. You will be the first point of contact for supporting our external customer with their IT issues.

What will you need to be interested in? IT, customer service, administration and working as part of a team.

Key Responsibilities:

Handling calls, emails, and support cases for customers and keeping them updated on progress of issues and queries
Managing and maintaining installations and support for a portfolio of customers. Handling technical issues for CCTV recording and monitoring
Working with remote engineers to ensure all areas of CCTV, intruder alarm, and access control are configured to high standards
Provide remote reactive and preventative maintenance of your customers systems
Resolve issues remotely or set up cases for field engineers to attend
Support field engineers on site to lead successful resolutions of faults
Update customer support cases and process through to invoicing
Attend inhouse or external training activities, which may include certification or Health & Safety training as required
Contribute to the development of colleagues, systems, processes, procedures
Good communication skills and ability to collaborate with team members and escalate issues where necessary
Respond to customers needs via the telephone, emails and other systems, experience of diary management
Any other tasks required to fulfil the role of a Customer Systems Support

Essential Skills, Knowledge and Abilities:

IT Literate, use of Microsoft packages
Experience of responding to technical issues
Experience of working in a call centre environment or remotely
Experience with remote support software
Willingness to learn inhouse and customers IT Systems
Desktop PC troubleshooting experience
Proven excellence in customer service
Ability to build trust with new/existing customers
Adhere to company policies and procedures
Able to follow instructions on company processes and products
Willing to learn about IT and security products
Ability to use your own initiative and problem solve
Experience of working in a fast-paced environment

Person Specification:

Be able to think on your feet and respond to customers in a timely and accurate manner
Demonstrate flexibility and adaptability to meet customer requirements
Positive, professional and can-do attitude
Honest, reliable, trustworthy, friendly and approachable
Have a passion for providing the highest levels of customer service
Willing to learn and take responsibility for own personal development
Motivated to learn new skills and knowledge.

If you are interested in this role then please send your CV to [email protected]. I look forward to hearing from you.

Job Type: Full-time

Pay: £25,800.00 per year

Benefits:

Free parking
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

Refine Your Search

technical support occupations jobs in paulton, som

Customer Systems Support

Technology Support Technician

IT Support Engineer

IT Support Technician

Product Operations Assistant - Rail

IT Service Desk Analyst - 1st Line Support

1st Line NOC Engineer, UK

1st Line NOC Engineer, UK

IT Technician

Onsite Technical Analyst, IT Infrastructure Services Part Time 3 days per week, Bristol

IT Service Desk Analyst

Campus Support Technician FTC

IT Service Desk Technician

AI Innovation and Enablement Specialist

Service Desk Analyst (Entry level)

IT Service Desk Engineer

ERP Support Specialist NAV

Software Support Analyst - Payroll

Vacancy 1: Escalations Technician - 2nd/3rd Line Duties

2nd Line Technical Support

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