Cloud engineers Work, Jobs in Burgess Hill, Wsx (with Salaries)

2nd Line IT Support Engineer
Global 4 —Horsham
- Full-time
- Customer service
- Mentoring
- Referral programme
Quick apply
IT Field Service Engineer (M365)
INFINITY GROUP —Royal Tunbridge Wells
- Full-time
- Microsoft Excel
- Azure
- SharePoint
Quick apply
4d
Lead Cloud Automation Developer – Sofia, BG
Xtravirt —Leatherhead
- Hybrid work
- Azure
- English
- Java
- Referral programme
Quality Assurance Engineer – Sofia, BG
Xtravirt —Leatherhead
- Hybrid work
- Azure
- English
- Windows
- Referral programme
Solution Architect
MPB —Brighton
- Full-time
- Hybrid work
- Computer Science
- Engineering
- AWS
Quick apply
Analytical Engineer
Claims Recruitment Services —Reigate
- SQL
- AWS
- Python
Senior C# Engineer
WTW —Reigate
- Full-time
- Hybrid work
- Azure
- Computer Science
- Engineering
- Annual leave
- Employee assistance programme
Software Engineer, Platform - Brighton, United Kingdom
Speechify —Brighton
- Remote
- Azure
- AWS
- APIs
8d
Data Engineer
Claims Recruitment Services —Reigate
- SQL
- AWS
- AI
HPC Engineer
Viridien —Crawley
- Full-time
- Computer Science
- DevOps
- Engineering
- Annual leave
12d
Lead C# Engineer
WTW —Reigate
- Full-time
- Hybrid work
- Azure
- Computer Science
- Engineering
- Annual leave
- Employee assistance programme
Lead AI Engineer
Rentokil Initial Group —Crawley
- Hybrid work
- Computer Science
- Engineering
- Master's degree
- Free parking
- Employee assistance programme
Quick apply
8d
Senior Backend Developer
Eigen Ltd —Leatherhead
- £34,684.84 - £107,349.38 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- English
- Free parking
Quick apply
4d
Cloud Infrastructure Engineer
Hyve Managed Hosting —Brighton
- From £40,000 a year
- Full-time
- Azure
- English
- AWS
Quick apply
19h
IT Systems Engineer
Metricell Limited —Horsham
- £28,000 - £35,000 a year
- Weekend availability
- Azure
- AWS
- IT
- Free parking
- Annual leave
Quick apply
13d
Data Engineer
WoolOvers & Pure Collection Group —Burgess Hill
- £50,000 - £75,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Analysis skills
- Free parking
- Work from home
Quick apply
1d
IT Service Desk Apprentice
QA Apprenticeships —Burgess Hill
- £18,000 - £20,000 a year
- Full-time
- Azure
- IT
- Communication skills
- Annual leave
6d
Senior HPC Engineer
Viridien —Haywards Heath
- Full-time
- Computer Science
- DevOps
- Engineering
- Annual leave
- Employee assistance programme
Desktop Support Engineer - Onsite - Worthing
Intuit ED Ltd —Worthing
- £105 a day
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
5d
Technical Support Engineer - Digital Customer Success
Grundfos —Tadworth
- Engineering
- Electrical Engineering
- Communication skills
- Annual leave
- Flexible schedule

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cloud engineers jobs near burgess hill, wsx

2nd Line IT Support Engineer

Global 4 -
Horsham

Quick apply

Job details

Permanent | Full-time

Benefits

Paid volunteer time
Referral programme

Qualifications

Customer service
CCNA
DHCP
VoIP
Mentoring
DNS
Telecommunication
IP networking
Root cause analysis

Full job description

2nd Line Technical Support Engineer

Location: Horsham, West Sussex

Position Type: Full-time, Permanent

Hours: Monday to Friday, 08:30 - 17:30

Salary Range: Negotiable (Depending on experience)

About Global 4

At Global 4, we Love Tech. We provide a wide range of market-leading telecom, connectivity, cloud, and IT services to businesses across the UK. Our vision is to solve our customers' technology challenges by advising, implementing, and supporting the right solutions with best-in-class service excellence.

Purpose of the Role

As a 2nd Line Technical Support Engineer, you will bridge the gap between initial triage and deep infrastructure/vendor support. You will act as the key escalation point for our 1st Line team, taking ownership of complex data, broadband, and Unified Communications (UCaaS) faults. Operating in a fast-paced environment, your goal is to troubleshoot technical issues efficiently, hit strict Service Level Agreements (SLAs), and communicate technical resolutions in simple, clear terms to our customers.

Key Responsibilities

Provide 2nd Line Technical Support for escalated incidents across broadband, VoIP, and network infrastructure, ensuring timely and effective resolution with minimal supervision.
Perform advanced diagnostics and fault isolation using tools such as packet capture analysis, SIP tracing, and router configuration interfaces (e.g., CLI, GUI).
Troubleshoot and resolve complex service-affecting issues including latency, jitter, call routing anomalies, and authentication failures across multi-vendor platforms.
Liaise with third-party providers (e.g., carriers, hardware vendors, hosted service platforms) to escalate and coordinate resolution of external faults.
Maintain comprehensive and structured ticket documentation, ensuring all actions, timestamps, and communications are logged in accordance with internal standards and regulatory frameworks (ISO 27001, GDPR).
Conduct validation testing post-resolution, including line tests, QoS verification, and service restoration checks to ensure no residual impact to the customer.
Proactively monitor ticket queues and system alerts, triaging based on severity, SLA targets, and customer impact to maintain operational efficiency.
Contribute to root cause analysis and problem management by identifying recurring faults and proposing long-term fixes or process improvements.
Collaborate with engineering, provisioning, and service delivery teams to ensure seamless handovers and coordinated resolution of cross-functional issues.
Act as a technical escalation point within the team, supporting junior staff and sharing expertise through documentation, training, and peer mentoring.
Demonstrate a strong working knowledge of IP networking (DNS, DHCP, NAT, VLANs), SIP protocol behaviour, and broadband technologies (FTTC, FTTP, ADSL).
Translate complex technical findings into clear, customer-friendly language, ensuring clients are informed and reassured throughout the support lifecycle.

Skills & Qualifications

Essential Experience

Minimum 2 years of experience working in a dedicated Telecoms Support or managed service provider (MSP) helpdesk environment.
Strong fundamental knowledge of IP Networking (DNS, DHCP, NAT, Subnetting, and VLANs).
Proven technical understanding of SIP Protocol behavior and broadband technologies.
A natural aptitude for problem-solving under pressure with impeccable attention to detail.

Desirable Certifications (Highly Advantaged)

Strong practical knowledge of configuring, maintaining, and troubleshooting Meraki or DrayTek routers.
8x8 UCaaS Support Certification (or equivalent hosted VoIP platform qualifications).
CCNA or equivalent networking certification.

Core Competencies

Customer Centric: A passionate, warm, and open approach to customer service with strong conflict resolution skills.
Highly Organised: Able to effectively multitask, prioritise tasks, and jump between varying priority tickets seamlessly.
Solution-Driven: A proactive team player focused on quality execution, trend analysis, and root-cause fix identification.

What We Offer

50% off our Broadband & Utility packages, completely free after two years
£1,000 Refer A Friend Scheme
25 days holiday allowance plus bank holidays- increasing up to 30 days with length of service
£250 Bright Ideas Scheme
Quarterly Top Performer's Day Out
Buy & Sell holiday allowance scheme
Death in service benefit
Friday fridge
Paid Charity leave

Quick apply

Refine Your Search

cloud engineers jobs in burgess hill, wsx

2nd Line IT Support Engineer

IT Field Service Engineer (M365)

Lead Cloud Automation Developer – Sofia, BG

Quality Assurance Engineer – Sofia, BG

Solution Architect

Analytical Engineer

Senior C# Engineer

Software Engineer, Platform - Brighton, United Kingdom

Data Engineer

HPC Engineer

Lead C# Engineer

Lead AI Engineer

Senior Backend Developer

Cloud Infrastructure Engineer

IT Systems Engineer

Data Engineer

IT Service Desk Apprentice

Senior HPC Engineer

Desktop Support Engineer - Onsite - Worthing

Technical Support Engineer - Digital Customer Success

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