Description
Job Title: Meadow Spa Host
Location: Meadow Spa & Orchid House
Department: Wellness & Spa
About the Role
We are looking for a friendly, organised, and guest-focused Meadow Spa Host to join our wellness team in delivering world-class experiences at the Meadow Spa and Orchid House.
This is a hybrid role based between the Spa Reception and our poolside bar, the Orchid House. The position combines guest experience hosting with light food and beverage service, ensuring every guest enjoys a relaxing and seamless spa visit.
The Meadow Spa is a serene environment where guests come to unwind, enjoy hands-on industry-leading treatments, or relax with a light bite and a glass of wine. As a Meadow Spa Host, you will play a key role in creating this calm, welcoming atmosphere from arrival to departure.
Key Responsibilities
Guest Experience & Spa Reception
- Welcome guests warmly and provide an exceptional first impression of the Meadow Spa
- Manage spa reservations and maintain the Meadow Spa booking diary
- Allocate treatments and coordinate schedules with therapists
- Respond to guest enquiries via email and phone
- Assist guests with spa information, treatments, and facilities
- Ensure reception areas remain calm, organised, and welcoming
Orchid House Hosting
- Provide attentive service to guests relaxing in the Orchid House
- Serve teas, coffees, wine, beer, and simple pre-made cocktails and cordials
- Plate and serve light food including pre-prepared salads, olives, nuts, and ice cream
- Maintain a relaxed yet attentive presence around the poolside area
- Keep the bar area tidy and well stocked
- As a host, you may well be required to support in other areas such as the Baa Bar on occasion
Operations & Administration
- Manage spa administration during quieter periods
- Support diary management and guest communications
- Ensure a smooth flow of information between spa therapists and guests
- Maintain high standards of cleanliness, presentation, and service throughout the spa
About You
We are looking for someone who is:
- Naturally warm, welcoming, and passionate about guest experience
- Organised and confident managing bookings, emails, and administrative tasks
- Comfortable balancing reception duties with light food and beverage service
- Calm and professional in a serene spa environment
- Proactive and able to stay productive during quieter periods
- A team player with excellent communication skills
Experience & Skills
- Previous experience in hospitality, spa, wellness, or guest services preferred
- Basic food and beverage service experience is beneficial but not essential
- Strong organisational and multitasking skills
- Confidence using booking systems and managing email communication
- A genuine interest in wellness and hospitality
About Thyme
Set in 150 acres of farmland, Thyme is a family ran destination: we have a hotel, a spa, a cookery school, restaurants and a farm, we grow our vegetables, fruit & herbs, and we have nature at our heart.
A destination for local regulars, London weekenders and international travellers a like, each day brings variety, vibrancy and excitement.
We are a team that consistently strives for world class guest experience, to celebrate the seasons and immerse guests in our love of the land. Our people are dynamic, passionate, considerate and collaborative, with a culture of learning and progression at our heart.
Why Choose Thyme:
A Flourishing Team: Our team is vibrant, professional and collaborative. With our company values at our heart, the team work together to deliver true hospitality excellence.
A Connection to the Land: Throughout Thyme, there is plenty of open space and gardens to wander. Our work environments are light and airy, always maintaining a connection to the outside.
Professional Development: Personal and professional development is at the heart of our people strategy, with training and leadership programmes as well as development plans for all the team.
Competitive Remuneration: We offer excellent pay and benefits. Our service charge is substantial, and every penny goes to our hard working team each month.
Benefits for the Team
· Exceptionally generous Service Charge bonuses paid monthly.
· 28 days annual leave PA + All staff to have an extra day off on their birthday.
· Healthy & delicious meals on duty prepared by our own Chef’s, and a comfy team room to enjoy on breaks
· Employee assistance & wellbeing programme
· High quality, sustainably made, and stylish uniforms provided.
· Free staff parking on site.
· Team rates to stay at Thyme for £150 per night, with the ability to extend this to family.
· 50% off food in both the Ox Barn and the Swan.
· Cookery School discount - All classes are £40 per person, available for you plus 1 guest.
· 50% discount on Spa Treatments.
· 40% discount on our retail range Bertioli
· Annual staff Christmas Party with dinner, drinks, music & dancing!
· A personalised approach to investment in your professional development.
· Beautiful Location with plenty of space to walk and relax during break times!
Our Culture
A welcoming, caring, positive and supportive culture, defined by inclusivity, accountability, and recognition. Effective communication, listening and a commitment to health and wellbeing serve as the bedrock of our culture.
Our Values
· Considerate - Being thoughtful and Considerate in our actions and their impact on people and the planet
· Consistency - Delivering Consistency of performance and stability through collaboration and communication
· Integrity - Always displaying total Integrity, creating an environment where respect, honesty, and trust, thrive.
· Pride - Having Pride in who we are and what we do, and the sophisticated style with which we do it
· Aspiring - Aspiring to achieve excellence, applauding ambition, and rewarding resilience
Thyme is an equal opportunity employer. We are committed to being a successful, caring and welcoming place for all. We are committed to a culture where respect and understanding is fostered, and the diversity of people's backgrounds and circumstances will be positively valued. We will ensure that no applicant receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.Meadow Spa HostFull Time Competitive salary SkillsTeam PlayerWellnessCustomer ServiceOrganisedSpaCalmJob openedSOUTHROP MANOR ESTATES, GLOUCESTERSHIRE, GL7 3PW, United Kingdom
Pay: Up to £12.71 per hour
Benefits:
- Canteen
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Sick pay
Work Location: In person
