Customer service consultant Work, Jobs in Kent (with Salaries)

Universal Banker
HSBC Global Services Limited —Maidstone
- From £27,200 a year
- Full-time
- Communication skills
- Banking
- Employee discount
9d
Customer Advisor
Boots —Canterbury
- £13.02 - £15.10 an hour
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
Subsidence Claims Handler
Trinity Claims —Tonbridge
- £30,000 - £35,000 a year
- Remote
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Quick apply
12d
Reservations Advisor
Benenden Hospital Trust —Benenden
- £24,946 a year
- Full-time
- Hospital
- AI
- Communication skills
- Free parking
- Annual leave
Imaging Administrator
KIMS Hospital —Maidstone
- £13.20 an hour
- Call to connect
- Microsoft Word
- Administrative experience
- Organisational skills
- Free parking
- Annual leave
6d
Trainee Asbestos Consultant / Surveyor - Maidstone
Vadella —Maidstone
- £27,060.80 - £29,224.00 a year
- Weekend availability
- Customer service
- IT
- Construction experience
- Annual leave
- Referral programme
Quick apply
Transformation Manager - Home Claims
Hastings Direct —Bexhill
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
Solutions Consultant
Caseware —Maidstone
- Full-time
- Remote
- Sales
- Salesforce
- Product management
Quick apply
Client Relationship Executive
Commercial Services Group —West Malling
- Up to £30,000 a year
- Full-time
- Hybrid work
- Business development
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
13d
Porsche Product Pro, Porsche Centre Tonbridge
Lind Group Holding Company Ltd —Tonbridge
- £30,600 - £33,600 a year
- IT
- Employee assistance programme
- Employee discount
Sales Consultant
Centrobed —Ashford
- £24,420 - £35,000 a year
- Full-time
- CRM software
- Sales
- Business development
Quick apply
Quality Assurance Insights and Improvement Lead
Hastings Direct —Bexhill
- Full-time
- Hybrid work
- Financial services
- AI
- Communication skills
- Annual leave
Radiology Administrator
Nuffield Health —Royal Tunbridge Wells
- £25,545 a year
- Full-time
- Computer literacy
- Administrative experience
- Data entry
- Employee discount
- Gym membership
4h
Part Time Qualified Laboratory Analyst - Maidstone
Vadella —Maidstone
- £14.00 - £14.49 an hour
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Laboratory experience
- Annual leave
- Employee discount
Quick apply
Team Member
NEXT —Canterbury
- £8.28 - £12.71 an hour
- 8 hour shift
- Customer service
- Employee discount
5d
Team Leader
Orbit Credit Services —West Malling
- Computer literacy
- Continuous improvement
- Computer skills
Quick apply
6h
Fragrance Mobile Ambassador- Bluewater
LVMH Fragrance Brands —Greenhithe
- Full-time
- Organisational skills
- Communication skills
Assistant Store Manager
Tapi —Maidstone
- Full-time
- Sales
- Continuous improvement
- Training & development
- Employee assistance programme
- Employee discount
5d
Brand Consultant - Fenwick Canterbury (32 hours per week)
GANT —Canterbury
- Part-time
- Customer service
- Communication skills
Quick apply
10d
Account Handler
Jensten Group —Hastings
- Hybrid work
- Sales
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply

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customer service consultant jobs near kent

Universal Banker

HSBC Global Services Limited -
Maidstone

Apply Now

Job details

Full-time
From £27,200 a year
9 days ago

Benefits

Company pension
Private medical insurance
Employee discount

Qualifications

Client engagement
Customer support
Customer interaction
Communication skills
Banking

Full job description

What you'll do

As a Customer Service Consultant, you’ll provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all.

We’re looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. What we’re really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you!

At HSBC we’re passionate about coaching and developing our people, you’ll have access to our learning platform and the opportunity to develop yourself and your career further.

Within this role you’ll:

Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience
Play an integral part in customer education around HSBC digital services and fraud awareness
Identify customers who are in vulnerable situations and determine the best way we can support them
Help our customers with more complex banking needs to ensure they feel supported in their choices

What do I need to be successful?

Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers
The ability to take ownership of customer enquiries through to resolution, you’ll pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly and efficient service
Be resilient to a continuous changing environment

When & where you'll work

This is a full-time role that requires you to work 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday). Applications are open to UK Residents over the age of 18 currently with the valid right to work in the UK for a minimum of 14 months, we are unable to offer sponsorship for this role. This is a full-time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application.

There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.

Your Training

You’ll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.

What You’ll Get!

We offer an attractive starting salary of £27,200 based on 35 hours per week, plus an annual discretionary performance bonus.

You’ll also receive:

Over six weeks’ holiday. This includes bank and public holidays with the option to buy more
Perks at Work Benefit where you will be able to access to 30,000+ national and local employee discounts
A market-leading employer pension contribution
BUPA Healthcare
Life Assurance, equivalent to four times your annual salary
Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more
Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [email protected].

Apply Now

Refine Your Search

customer service consultant jobs in kent

Universal Banker

Customer Advisor

Subsidence Claims Handler

Reservations Advisor

Imaging Administrator

Trainee Asbestos Consultant / Surveyor - Maidstone

Transformation Manager - Home Claims

Solutions Consultant

Client Relationship Executive

Porsche Product Pro, Porsche Centre Tonbridge

Sales Consultant

Quality Assurance Insights and Improvement Lead

Radiology Administrator

Part Time Qualified Laboratory Analyst - Maidstone

Team Member

Team Leader

Fragrance Mobile Ambassador- Bluewater

Assistant Store Manager

Brand Consultant - Fenwick Canterbury (32 hours per week)

Account Handler

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