We are seeking a Strategic Accounts and Markets Lead to own and grow relationships with Mayden’s customers and national stakeholders. Acting as a trusted advisor, you will bridge the gap between market dynamics and our commercial strategy. You will develop multi-year account plans, align Mayden's evolving value proposition with customer goals, and unlock new business opportunities in priority markets.
This is a pivotal role that combines high-level relationship management, public-sector policy navigation, and cross-functional leadership to drive customer success, retention, and revenue growth. You will:
Proactively engage with strategic customers to understand their challenges
Identify opportunities for Mayden solutions to support customer objectives
Identify and mitigate risk with customer accounts
Translate market knowledge to internal teams such as product and marketing
Support company strategy with intelligence and insight in market trends
Identify key influencers to strategically position Mayden’s solutions impact
Work alongside internal teams to identify commercial opportunities
Attend events to build relationships and brand awareness
Key Responsibilities
Nurture key partnerships
Design and execute robust, long-term account plans
Become a market expert
Drive commercial outcomes
Lead and coordinate multi-functional internal teams
Following completion of new starter training, you will move the needle from reactive account management to proactive market shaping. You will manage all aspects of strategic accounts, from relationships, escalations and retention through to opportunities for growth.
About You
Healthcare/HealthTech Expertise: You have a proven track record working within healthcare, HealthTech, or a closely related regulated industry, with a strong understanding of the UK healthcare ecosystem and the strategic challenges facing health and care organisations.
Executive Presence: You possess exceptional written and verbal communication skills, with a demonstrable ability to engage, present to, and influence C-level and senior public sector stakeholders.
Commercial Acumen: You have experience executing multi-year account plans that drive revenue expansion, navigating complex procurement landscapes, and identifying national funding streams.
Collaborative Leader: You are adept at leading and aligning internal teams to deliver excellence for high-value clients.
Tech-Savvy: You are proficient with CRM software for robust customer relationship and pipeline management.
More about you
We believe that technical skills and experience are only part of your story. At Mayden, our culture is built on how we work together to solve problems.
We’re looking for someone who can answer "yes" to the following:
- You are a self starter who likes to collaborate, working well on your own or with others
- You have a track record of strong organisation, communication, and a flexible approach to work
- You have a willingness to learn, improve and be self reflective
- You are keen to learn new skills and share your learning and experience with others
Please note:
We use AI tools internally and externally as part of our work, we support our clients to use them thoughtfully, and we know many candidates will use them too. When used well, AI can be a helpful support to, but not a replacement for, human thinking, creativity or judgement.
We strongly encourage applicants to ensure their applications authentically reflect their own experience and capability. Our recruitment decisions are always made by people. We're interested in your skills, your curiosity, and how you approach problems.
If you choose to use AI tools for formatting or assistance, please use them ethically and responsibly, make it clear how and where you have used them, and take care to review and personalise your application accordingly.
Why Apply
We offer exciting opportunities to learn new skills and an excellent package of benefits including:
25 days annual leave plus bank holidays, with the option to buy and sell leave
Life assurance at 4 x annual salary
Private health insurance
Pension - employer contribution of 6%
Personal training and development budget
Onsite gym, fresh fresh and lots of extra’s!
Onsite parking with EV charging points
Hybrid working
Location and Flexibility
This is a permanent, full-time position (37.5 hours, Monday to Friday), based at our offices in Oldfield Park, Bath.
Our Approach to Work: Collaboration is one of our four company values - we work best together. We believe there is significant benefit from working face to face when doing so. At the same time, some work may be carried out just as effectively alone and away from the office. We have therefore created a flexible ‘place of work’ policy that asks everyone to be where the work of the day is best completed and overall spend enough time in the office with others to maintain relationships and communication. Many people find this approach means they work in the office 3 or more days a week but this varies according to role and the work they have to do.
How to Apply
When applying, please upload the following to our portal:
- Your CV: Highlighting all those amazing things you have achieved and done.
- A Covering Letter: Describing your interest in the role, what you are passionate about, and what you think you would bring to the team and to Mayden. We truly do read these! We enjoy hearing about you, your interests, and what makes you tick
- You must be eligible to live and work in the UK. Sorry, we are unable to accept applications from individuals who would require an employer to sponsor them for a work permit. Please update your application with a UK password or your share code and date of birth.
Successful applicants will be asked to complete a basic DBS check as part of their onboarding process. These checks are processed by the Disclosure and Barring Service (DBS) and will be paid for by Mayden.
Mayden, a growing Bath-based health tech company, is a multi-award-winning organisation recognised for its innovative software, its unique management structure, and its industry excellence.
We love that the work we do makes a difference in healthcare, changing what’s possible for clinicians and patients. Come and be part of a team that thrives on working collaboratively to deliver the best possible solutions for our customers.
We are an agile, self managing organisation. Driven by our values of collaboration, contribution, forwarding thinking and transparency. Our team members work together to share the responsibilities of managing the work and achieving our purpose - transforming health and care together.
We offer a phenomenal working environment, exciting opportunities to learn new skills and an attractive package of benefits including private health insurance and pension.
