Workplace coordinator Work, Jobs in Grangemouth, Fal (with Salaries)

Customer service & booking coordinator
Kyle Barr Plumbing and Heating —Bathgate
- £26,000 - £27,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- English
- Annual leave
Quick apply
4d
Workspace Support - Livingston - Sky Spaces
Emcor —Livingston
- Full-time
- Microsoft Powerpoint
- Organisational skills
- Employee assistance programme
- Referral programme
Quick apply
Administrative Assistant
Fife Council —Dunfermline
- £29,170.80 - £31,761.26 a year
- Full-time
- Administrative experience
- Organisational skills
- IT
- Employee discount
1d
Clinical Data Coordinator II
ICON Plc —Livingston
- Full-time
- Oracle
- Bachelor's degree
- Communication skills
- Employee assistance programme
14d
Office Manager & EMEA Facilities Lead
Clearwater Analytics, Ltd. —Edinburgh
- Presentation skills
- Travel
- Communication skills
Quick apply
Administrator
Amey Ltd —Dunfermline
- Full-time
- Microsoft Word
- Microsoft Excel
- Communication skills
- Employee discount
Quick apply
1d
HR Coordinator
voco —Glasgow
- Up to £16.50 an hour
- Hospitality
- Bar
- Microsoft Office
- Annual leave
- Employee discount
Partnership Development Co-ordinator (SS); REC1982
Scottish Action for Mental Health —Glasgow
- £29,575 a year
- Temporary
- Annual leave
- Employee assistance programme
7d
Service Coordinator
record uk —Glasgow
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
2d
BIM Coordinator
AECOM —Edinburgh
- Full-time
- Hybrid work
- Engineering
- SharePoint
- Communication skills
Casual Matchday Duty Manager
Elior UK —Edinburgh
- £16 an hour
- Part-time
- Hospitality
- Bar
- Management
Quick apply
Account Coordinator
JLL —Glasgow
- Microsoft Office
Activities Coordinator
Boclair Care Home —Bearsden
- £12.71 an hour
- Full-time
- Hospitality
- Communication skills
- Annual leave
Quick apply
Activities Coordinator
Glencorse Care Home —Penicuik
- £14.06 an hour
- Part-time
- Hospitality
- Communication skills
- Annual leave
Quick apply
7d
Work Winning Lead - Water
AECOM —Edinburgh
- Full-time
- Hybrid work
- Analysis skills
- Leadership
Environmental Specialist - Marine Mammal Specialist
Xodus Group —Edinburgh
- Call to connect
- Hybrid work
- Master's degree
- Analysis skills
- Leadership
- Employee assistance programme
- Life insurance
Quick apply
7d
Site Agent / Senior Site Agent
AmcoGiffen —Edinburgh
- £51,000 - £70,000 a year
- Full-time
- Engineering
- Leadership
- Life insurance
Quick apply
Contracts Manager
Bell Building Projects Ltd —Glasgow
- Full-time
- Mentoring
- Contracts
- Construction experience
Specialist Orthodontist
Stirling - Central Orthodontics Stirling —Stirling
- Part-time
Quick apply
Groups Coordinatior
Leonardo Royal Hotel Glasgow —Glasgow
- Hotel
- Administrative experience
- Organisational skills
- Referral programme
Quick apply
1h

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workplace coordinator jobs near grangemouth, fal

Customer service & booking coordinator

Kyle Barr Plumbing and Heating
Bathgate

Quick apply

Job details

Permanent | Full-time
£26,000 - £27,000 a year
4 days ago

Benefits

Annual leave
Company pension

Qualifications

CRM software
Customer service
English
Plumbing
Front desk
Construction experience
Office experience

Full job description

Job Summary

Customer Service & Booking Coordinator – Plumbing & Heating

Company: Kyle Barr Plumbing & Heating
Location: Home-based, with occasional meetings and training in West Lothian
Salary: £26,000–£27,000 per year, depending on experience
Hours: Full-time, 37.5 hours per week
Schedule: Monday to Friday, 8:00am–4:30pm
Job type: Permanent

About the role

Kyle Barr Plumbing & Heating is looking for a friendly, organised and dependable Customer Service & Booking Coordinator to manage customer enquiries and support the day-to-day running of our plumbing and heating business.

You will normally be the first person our customers speak to. You’ll answer telephone calls and messages, gather accurate information, arrange appointments, manage the engineer’s diary and ensure customers are kept informed.

This is more than a call-answering position. You’ll take ownership of enquiries, help convert genuine enquiries into booked work and make sure outstanding quotations, service reminders and invoices are followed up.

The position is home-based, but applicants must be able to attend occasional meetings and training sessions in West Lothian.

Main responsibilities

Answer incoming telephone calls, WhatsApp messages, emails and website enquiries
Speak confidently and professionally with customers who may have no heating, water leaks or other urgent problems
Collect accurate customer, property and job information
Create and update customers and jobs within ServiceM8
Book plumbing, boiler and heating appointments
Organise the diary efficiently by location, urgency and job type
Explain call-out charges and appointment arrangements clearly
Keep customers informed about appointments, delays and changes
Follow up new enquiries and outstanding quotations
Help convert boiler and heating enquiries into booked surveys or appointments
Arrange annual boiler services and contact customers when servicing is due
Follow up outstanding invoices politely and professionally
Request customer reviews after completed work
Maintain accurate and confidential customer records
Complete general customer-service and office administration tasks
Provide the company director with updates on bookings, quotations and unresolved enquiries

This is not a cold-calling role. However, you must be comfortable discussing our services, following up genuine enquiries and confidently asking customers whether they would like to book.

About you

We’re looking for someone who:

Has previous customer-service, reception, administration, scheduling or office experience
Has a confident, friendly and professional telephone manner
Remains calm when dealing with stressed or unhappy customers
Is highly organised and pays close attention to detail
Can manage several enquiries and priorities at the same time
Takes ownership of tasks and follows them through to completion
Is comfortable working independently without constant supervision
Is confident using email, online calendars and customer-management software
Can learn new software through online training and written procedures
Has strong written English and can produce clear, professional customer messages
Has a reliable internet connection and a quiet, private place to work
Can occasionally attend meetings or training in West Lothian

Experience with ServiceM8

Previous ServiceM8 experience would be beneficial but is not essential. Full training will be provided.

Experience with another CRM, booking, diary, field-service or job-management system would also be useful.

Experience within plumbing, heating, construction, property maintenance, garages, estate agencies, medical reception or another appointment-based business would be advantageous.

What we provide

Salary of £26,000–£27,000 depending on experience
Company laptop
Company iPhone
Telephone headset and other necessary equipment
ServiceM8 and company systems training
Company email address and individual system accounts
Workplace pension
Statutory annual leave
Daytime weekday working with no evening or on-call requirement
Opportunity to develop into a senior office or operations role as the company grows
Supportive probationary and training period

How to apply

Please submit your CV along with a short explanation of:

Your relevant customer-service or administration experience
The booking, diary or CRM systems you have previously used
Why you believe you would be suitable for this role
Your availability to start

Shortlisted applicants will initially be invited to a brief telephone conversation, followed by an interview and practical customer-service exercise.

Employment will be subject to satisfactory references and proof of the right to work in the UK.

Pay: £26,000.00-£27,000.00 per year

Experience:

Customer service: 1 year (required)

Work Location: Hybrid remote in Bathgate (West Lothian)

Quick apply

Refine Your Search

workplace coordinator jobs in grangemouth, fal

Customer service & booking coordinator

Workspace Support - Livingston - Sky Spaces

Administrative Assistant

Clinical Data Coordinator II

Office Manager & EMEA Facilities Lead

Administrator

HR Coordinator

Partnership Development Co-ordinator (SS); REC1982

Service Coordinator

BIM Coordinator

Casual Matchday Duty Manager

Account Coordinator

Activities Coordinator

Activities Coordinator

Work Winning Lead - Water

Environmental Specialist - Marine Mammal Specialist

Site Agent / Senior Site Agent

Contracts Manager

Specialist Orthodontist

Groups Coordinatior

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