Call Handling & Dispatch
West Midlands Police —Birmingham
- £28,914 - £32,613 a year
- Full-time
- Typing
- Communication skills
- Annual leave
8d
Airport Station Manager
Wilson James —Birmingham
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- Budgeting
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Recovery Handler
Gallagher Bassett —Tamworth
- Full-time
- Hybrid work
- Organisational skills
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1d
Account Handler
NFP Corp —Birmingham
- Full-time
- Hybrid work
- Computer literacy
- Organisational skills
- Computer skills
- Annual leave
- Employee discount
Account Handler
JMG Group —Coventry
- Full-time
- Free parking
Quick apply
Case Handler
D2S Business Solutions Ltd —Birmingham
- £13 - £15 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
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- Annual leave
Quick apply
10d
Commercial Insurance Account Handler
Warwick Nub News —Warwick
- £27,000 - £33,000 a year
- Communication skills
9d
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Keoghs —Birmingham
- Full-time
- Hybrid work
- Writing skills
- Research
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EMED Group —Banbury
- £12.71 an hour
- Full-time
- Computer literacy
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- Communication skills
- Annual leave
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Keoghs —Birmingham
- Full-time
- Writing skills
- Communication skills
- Negotiation
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5d
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Kennedys Law —Birmingham
- Hybrid work
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Handler
Gallagher Bassett —Tamworth
- Communication skills
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Material Handler Apprentice
Intec Business Colleges —Warwick
- £16,661.84 a year
- Full-time
- Heavy lifting
- Computer literacy
- Writing skills
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2d
Customer Claims Specialist
Allianz —Birmingham
- £24,000 - £30,000 a year
- Full-time
- Communication skills
- Annual leave
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Technical Home Claims Handler
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Organisational skills
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EMR UK —Tamworth
- Annual leave
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General Yard Operative
EMR Group —Tamworth
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10d
Dog Walker/Pet Sitter
HiKo Hounds Enriching Dog Walks —Coalville
- £14.00 - £16.80 an hour
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Service Charge Case Handler
PA Housing —Leicester
- £37,154 - £38,733 a year
- Call to connect
- Hybrid work
- Analysis skills
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- Annual leave
- Employee discount
Motor Assist Claims Handler
AX —Birmingham
- £26,012 a year
- Full-time
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
9d

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handler jobs near coventry, eng

Call Handling & Dispatch

West Midlands Police -
Birmingham

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Job details

Full-time
£28,914 - £32,613 a year
8 days ago

Benefits

Annual leave

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Typing
Communication skills

Full job description

Be the calm in the chaos. Be the voice that makes a difference.

Join West Midlands Police Force Contact

When the public needs help, they need someone who can stay calm, think clearly and take action.

As a Contact Handler or Dispatcher with West Midlands Police, you will play a critical role in protecting our communities. From answering emergency 999 calls to coordinating officers responding to live incidents, your decisions will directly support public safety.

This is more than a job. It is a frontline role where your judgement, communication skills and compassion can change lives.

What will you do?

Contact Handler

You will be the first person people speak to when they need policing support.

You will:

Answer emergency 999 and non-emergency 101 calls
Listen carefully and ask the right questions to understand risk
Record accurate information using police systems
Assess incidents and make timely decisions
Provide reassurance and guidance to people in distress

Dispatcher

You will help coordinate the policing response across the West Midlands.

You will:

Deploy officers to incidents using multiple systems
Make decisions quickly while managing changing situations
Communicate clearly with officers and teams across the force
Monitor incidents and provide accurate updates

What We're Looking For

This role requires people who can stay calm under pressure, make sound decisions and provide a professional service to the public during challenging situations.

To be successful, you will need:

Accurate keyboard skills with a minimum typing speed of 25 words per minute
Accurate verbal and written language skills, with the ability to capture important information clearly
The ability to prioritise and multi-task under pressure, achieving deadlines while maintaining accuracy and quality
Proven decision-making skills, with the confidence to assess information and take appropriate action

You will also need excellent communication, listening and teamwork skills, along with the ability to manage sensitive conversations professionally and respectfully.

Previous experience in customer service, emergency services, healthcare, dispatch, control rooms or other public-facing roles is welcomed, but we are primarily looking for the right attitude, resilience and commitment to helping others.

Training and support

You will receive a comprehensive training programme designed to prepare you for this important role.

Your training will include:

Call handling
Dispatch procedures
Police systems
Risk assessment and decision-making
Practical scenarios and ongoing coaching

You will also have access to wellbeing support and development opportunities throughout your career.

Salary and benefits

Salary: £28,914 - £32,613 plus up to 34.9% shift allowance (taking starting salary up to circa £36,000)

There are two shift patterns:

Pattern 1: Working six days followed by four days off. This is made up of two early shifts, two late shifts, and two night shifts.

Please be aware that your allowances will be paid to you once you have completed your initial training. The Force Contact team will make you aware of this when you join their team. The initial training period is a minimum of 6 weeks, but could be extended should further development be required. This will be Monday - Friday, 8am - 4pm and please note that no annual leave can be authorised during this period.

Recruitment Process

Our recruitment process is designed to help us identify people who have the skills, judgement and behaviours needed to succeed in this important frontline role.
Successful candidates will progress through the following stages:

Online application and paper sift - You will complete an online application form, which will be reviewed against the skills, experience and behaviours required for the role.
Assessment centre - Candidates who successfully pass the application stage will be invited to attend an in-person assessment centre. This gives you the opportunity to demonstrate your communication skills, decision-making ability, teamwork and how you respond under pressure. The assessment centre will include activities designed to reflect the role, including:
- Mock 999 call scenarios
- Dispatch exercises
- Team-based activities
Interview - Successful candidates from the assessment centre will attend an interview to explore your motivation for joining Force Contact, your understanding of the role and the skills you can bring to the team. Note, the assessment centre and interview will be hosted on the same day)
Pre-employment checks - If you are selected as a preferred candidate, you will be required to successfully complete a number of pre-employment checks before receiving a formal offer.
- Vetting checks - You must successfully complete Recruitment Vetting and Counter Terrorism Clearance before starting the role. This includes providing information relating to your background and financial history as part of the vetting process. Click here for more information.
- Medical checks - Appointment to this role is subject to successfully completing medical checks. This may include a drugs test and, where required, a fitness assessment.
- Reference checks - You will need to provide details covering at least five years of employment, education or other relevant activity history, including information that demonstrates your background during this period.

We are committed to supporting candidates throughout the recruitment process and reasonable adjustments are available for those who need them.

Are you ready?

This is a role for people who want to make a difference.

If you can listen, think, decide and act when it matters most, we want to hear from you.

Apply today and become part of the team that keeps the West Midlands safe.

Apply Now

Refine Your Search

handler jobs in coventry, eng

Call Handling & Dispatch

Airport Station Manager

Recovery Handler

Account Handler

Account Handler

Case Handler

Commercial Insurance Account Handler

Noise Induced Hearing Loss - File Handler

Call Handler

File Handler - Military Deafness

Professional Indemnity Claims Handler

Handler

Material Handler Apprentice

Customer Claims Specialist

Technical Home Claims Handler

General Yard Operative

General Yard Operative

Dog Walker/Pet Sitter

Service Charge Case Handler

Motor Assist Claims Handler

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