Customer experience analyst Work, Jobs in Glasgow, Glg (with Salaries)

Technical Support Analyst
E-Max Systems —East Kilbride
- Up to £26,000 a year
- Full-time
- Customer service
- ERP systems
- No experience needed
Quick apply
Senior Analyst
Nationwide Building Society —Glasgow
- £40,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Presentation skills
8d
Early Careers Recruitment - Coordination Specialist
JPMorganChase —Glasgow
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
3d
Operations Analyst
Nucleus Financial Group —Glasgow
- IT
- Financial services
- Communication skills
- Annual leave
Product Owner
Nationwide Building Society —Glasgow
- £80,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- Leadership
8d
Finance Systems Analyst
Aggreko —Glasgow
- Full-time
- Analysis skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Customer Care Leader
Barclays —Glasgow
- Customer service
- Analysis skills
- Continuous improvement
1d
Agile Business Analyst - Consultant/Senior Consultant - Digital Excellence
Capgemini —Glasgow
- Hybrid work
- Azure
- AWS
- Analysis skills
Analyst OTC Hotel Accounting (UK Team)
Hilton —Glasgow
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee stock purchase plan
- Annual leave
Testing & Recovery Analyst
Barclays —Glasgow
- Analysis skills
- Continuous improvement
- IT
ServiceNow HRSD Business Analyst (Consultant)
Capgemini —Glasgow
- Hybrid work
- PMP
- Human resources
- Agile
Fixed Income, Data Product Owner
Fitch Solutions —Glasgow
- Engineering
- Data analysis skills
- SQL
Workday HCM Configuration Specialist (UK based)
RSM UK —Glasgow
- Full-time
- Hybrid work
- Presentation skills
3d
Sr Analyst OTC Hotel Accounting
Hilton —Glasgow
- Full-time
- Microsoft Word
- Microsoft Excel
- Oracle
- Employee stock purchase plan
- Annual leave
Manager OTC (Corporate Collections)
Hilton —Glasgow
- Full-time
- Microsoft Word
- Microsoft Excel
- Oracle
- Employee stock purchase plan
- Annual leave
11d
Interim Analyst RTR Banking (12 months FTC)
Hilton —Glasgow
- Full-time
- Hotel
- Accounting
- Banking
- Employee stock purchase plan
- Annual leave
Assistant Vice President Transaction Monitoring Analyst,
Barclays —Glasgow
- SQL
- Analysis skills
- Maths
Business Architect Process Analyst
Barclays —Glasgow
- Project management
- Banking
Head of Investor Relations
Weir Group —Glasgow
- Full-time
- Remote
- Master's degree
- Bachelor's degree
- Business
4d
Installation Engineer
Mealzo —Glasgow
- £28,000 a year
- Overtime
- Bilingual
- Hospitality
- Customer service
Quick apply
9d

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Technical Support Analyst

E-Max Systems
East Kilbride

Quick apply

Job details

Permanent | Full-time
Up to £26,000 a year

Qualifications

Crystal Reports
Customer service
ERP systems
No experience needed
Technical support
SQL
TeamViewer
IT
Linux
Application support
Communication skills
Help desk

Full job description

Tier 1 Support Analyst - OFFICE BASED

Company: E-Max Systems Ltd
Location: Office-based – Suite 17/18, Arx House, James Watt Avenue, East Kilbride, G75 0QD
Working Hours: Monday to Friday, 09:00 – 17:00

About E-Max
E-Max Systems is a leading provider of ERP business software solutions for small to medium-sized companies. Throughout our 28-year history, we have provided successful solutions to hundreds of clients in manufacturing, engineering, and associated industries.

We develop, deliver and support our software solutions from our three office locations across the UK and Australia. Our team of experienced Analysts, product specialists and developers are focused on helping our customers achieve a competitive advantage through the power of our software and industry expertise.

Due to expansion, an exciting opportunity has arisen for someone new to join our team.

As a Support Analyst, you will be the first point of contact for customers seeking technical assistance. Your role will be to provide basic troubleshooting and support for our ERP solutions, assisting users with common issues, escalating more complex cases, and ensuring a smooth user experience. This position is ideal for someone with strong problem-solving skills, effective communication, and a genuine interest in technology and customer service.

What we are looking for
E-Max Systems is looking to expand our Support Desk with the addition of a Tier 1 Support Analyst. This role is ideal for someone who enjoys problem-solving, communicating with users, and working as part of a fast-paced support team.

Key Responsibilities

Inbound and outbound call handling
Managing incoming support tickets, including creation, escalation, and closure
Handling live chat queries throughout the day in tandem with calls and ticket management
Escalating internal tickets via dedicated channels (Microsoft Teams)
Providing first-line support to customers in a professional and timely manner

Required Skills & Experience

IT literate with a strong interest in technology
Experience working within a support or service desk environment
Ability to pickup software quickly
Strong verbal and written communication skills (phone, email, Teams, and live chat)
A hard-working, self-motivated individual
A team player who understands the importance of communication
Ability to follow direction and processes from management

Desirable skills (But Not Essential)

The following experience is not required, but would be beneficial:

SQL
Linux
Crystal Reports
ERP system experience

Provided

Laptop
Headset
ERP System Training

Benefits

Lunch provided every second Friday
Water / Coffee & Tea / Breakfast provided daily
Company-wide Activities and Socials three times a year
Onsite electric vehicle charging available

Why Join E-Max Systems?

Office-based role in East Kilbride
Supportive team environment
Opportunity to grow and develop within an established IT support function

If you’re motivated, reliable, and looking to build or continue your career in IT support, we’d love to hear from you.
Contact: Drew McNamara (Operations Director)
Email: [email protected]

Job Types: Full-time, Permanent

Pay: Up to £26,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer experience analyst jobs in glasgow, glg

Technical Support Analyst

Senior Analyst

Early Careers Recruitment - Coordination Specialist

Operations Analyst

Product Owner

Finance Systems Analyst

Customer Care Leader

Agile Business Analyst - Consultant/Senior Consultant - Digital Excellence

Analyst OTC Hotel Accounting (UK Team)

Testing & Recovery Analyst

ServiceNow HRSD Business Analyst (Consultant)

Fixed Income, Data Product Owner

Workday HCM Configuration Specialist (UK based)

Sr Analyst OTC Hotel Accounting

Manager OTC (Corporate Collections)

Interim Analyst RTR Banking (12 months FTC)

Assistant Vice President Transaction Monitoring Analyst,

Business Architect Process Analyst

Head of Investor Relations

Installation Engineer

I want to receive the latest job alerts for customer experience analyst in glasgow, glg

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