Business intelligence Work, Jobs in Berkhamsted, Hrt (with Salaries)

Customer Intelligence Manager
Fortnum & Mason —London
- Full-time
- Management
- SQL
- Analysis skills
11d
Lead Analyst, Maiven Intelligence
MHP Group —London
- Hybrid work
- Data analysis skills
- Master's degree
- Business development
- Employee assistance programme
- Employee discount
3d
Data Analyst (Commercial & Operational)
At Home Dental —High Wycombe
- £33,000 - £38,000 a year
- Monday to Friday
- Remote
- Microsoft Excel
- SQL
- Presentation skills
- Referral programme
Senior Business Intelligence Developer
London North West University Healthcare NHS Trust —London
- £63,665 - £70,887 a year
- Full-time
- Hospice
3d
Senior Manager, Market & Customer Intelligence
Medtronic —Watford
- £66,400 - £162,000 a year
- Full-time
- Remote
- English
- Machine learning
- Travel
Business Insights Lead (Oncology)
Boehringer Ingelheim Ltd. —Bracknell Forest
- Full-time
- Hybrid work
- SQL
- Project management
- Communication skills
Commercial Intern – Commercial Tools & Business Intelligence
John Crane —Slough
- Full-time
- Microsoft Excel
- Engineering
- Microsoft Office
Quick apply
5d
Software Developer
UK Health Security Agency —Colindale
- £46,310 - £52,113 a year
- Part-time
- Hybrid work
- Computer Science
- Presentation skills
- Bachelor's degree
11d
Commercial and Digital Insights Executive
Formula E —London
- £31,000 - £33,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Presentation skills
- Store discount
- Annual leave
4d
Environment & Sustainability Advisor - Data management & integration
SCS Railways —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Power Bi Developer
Emeria —London
- £55,000 a year
- Full-time
- Azure
- APIs
- Employee discount
Quick apply
6d
Optimisation Analyst
Tesco UK —Welwyn Garden City
- Full-time
- SQL
- Analysis skills
- Communication skills
- Employee assistance programme
Senior Business Analyst – Commercial Pharma
Chabez Tech —London
- Full-time
- Agile
- AI
- Communication skills
Quick apply
12d
Senior Commercial Data Analyst
Cazoo —Richmond
- Hybrid work
- SQL
- Mentoring
- Agile
- Employee discount
- Referral programme
10d
Graduate AI Engineer
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
- Azure
- Computer Science
- Java
Senior Retail Media Intelligence Manager (All Genders)
zooplus SE —London
- £52,700 - £64,400 a year
- Full-time
- Hybrid work
- SQL
- Continuous improvement
- Communication skills
- Employee discount
Quick apply
Business Development Manager, Life Sciences
Carnall Farrar —London
- Full-time
- Hybrid work
- Bachelor's degree
- Leadership
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Data & AI Specialist - V.I.E.
sunday —London
- Full-time
- Hybrid work
- SQL
- Internship
- Python
Head of Performance & Information (Corporate)
Central and North West London NHS Foundation Trust —London
- £75,328 - £86,114 a year
- Full-time
- Continuous improvement
- Leadership
9d
Physics Business Development Manager
Imperial College London —South Kensington
- £57,785 - £69,365 a year
- Full-time
- Engineering
- University
- Contracts
- Annual leave

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Customer Intelligence Manager

Fortnum & Mason -
London

Apply Now

Job details

Full-time
11 days ago

Qualifications

Power BI
Management
SQL
Analysis skills
Presentation skills
Data visualisation
AI
Communication skills

Full job description

Customer Intelligence Manager

Reporting to: Head of Customer Intelligence

About the Role

At Fortnum & Mason, we're on an exciting journey to become an increasingly customer-led and data-driven organisation. We're looking for a talented Customer Intelligence Manager to help us unlock the power of customer insight, analytics and data to drive growth, loyalty, personalisation and smarter commercial decision-making.

This is a highly visible role where you'll partner with senior stakeholders across the business, transforming customer data into actionable insights that influence strategy and improve customer experiences. You'll play a key role in evolving our Customer Intelligence function from traditional reporting to advanced analytics, predictive modelling and proactive decision support.

If you're passionate about understanding customer behaviour, uncovering opportunities through data, and influencing business performance through insight, we'd love to hear from you.

What You'll Be Doing

Drive Customer Intelligence & Insight

Develop a deep understanding of our customers by combining data, analytics, research and external insights.
Create compelling customer narratives that help teams make informed decisions.
Support strategic projects by bringing the voice of the customer into business discussions.
Deliver actionable recommendations that improve customer acquisition, loyalty, retention and lifetime value.

Deliver Analytics That Create Impact

Translate business questions into robust analytical approaches and meaningful recommendations.
Apply advanced analytics techniques including:
Customer segmentation
Customer Lifetime Value (CLV)
Propensity modelling
Basket analysis
Forecasting
Identify opportunities to improve customer understanding and commercial performance through data.

Build a Data-Driven Culture

Develop self-service reporting and dashboards using Power BI.
Promote best practices in analytics and data-driven decision-making.
Train and support teams across the business in using data and insights effectively.
Help embed customer intelligence into everyday decision-making across the organisation.
Proven methodologies/processes to ensure analysis is analytically robust and appropriate rigour is applied.

Support Transformation & Innovation

Contribute to Fortnum & Mason's ongoing data transformation programme.
Work alongside IT and business teams to improve customer data quality and data capabilities.
Explore emerging technologies, AI and advanced analytics to identify opportunities for innovation and business value.
Support the design, measurement and evaluation of customer, marketing and digital experiments.
Identify opportunities to improve data quality, integrate new data sources and strengthen the customer data environment. Comfortable challenging existing processes and driving continuous improvement.

Working closely with teams including Marketing, Customer Engagement, E-commerce, Buying & Merchandising, Hospitality and Executive Leadership, you will:

Evaluate campaign performance and customer engagement strategies.
Develop audience segmentation and targeting approaches.
Support the ongoing development of our Membership programme.
Deliver insights that drive measurable business outcomes across multiple customer touchpoints
Lead or support customer research projects, combining quantitative and qualitative insight to strengthen understanding of customer needs, motivations and behaviours.

What We're Looking For

Essential Skills & Experience

Strong SQL skills with experience querying, manipulating and validating customer data.
Advanced Power BI experience, including dashboard development and reporting.
At least 3 years' experience in Customer Analytics, Customer Insight, CRM Analytics, Marketing Analytics or a similar field.
Strong analytical and problem-solving skills with the ability to turn complex data into clear business recommendations.
Excellent stakeholder management and communication skills, with confidence presenting to senior audiences.
Experience translating business challenges into analytical solutions.
Strong data visualisation and storytelling capabilities.
Ability to manage multiple priorities and deliver high-quality work to deadlines.
A naturally curious mindset and passion for learning new technologies and approaches.
Proven ability to influence business decisions and drive action through insight.

Desirable Experience

Experience with Microsoft Fabric, Adobe Analytics or similar modern analytics platforms.
Knowledge of Email Service Providers (ESPs).
Experience with Customer Data Platforms (CDPs), Single Customer Views (SCVs) or customer activation platforms.
Exposure to testing and experimentation within digital, e-commerce or CRM environments.
Previous people management experience (not essential).
Interest or practical experience in AI and emerging analytics technologies.

Why Join Us?

This is a unique opportunity to help shape the future of Customer Intelligence at one of Britain's most iconic brands. You'll have the chance to influence strategic decisions, work with modern technologies, and play a key role in building a truly customer-centric culture.

Apply Now

Refine Your Search

business intelligence jobs in berkhamsted, hrt

Customer Intelligence Manager

Lead Analyst, Maiven Intelligence

Data Analyst (Commercial & Operational)

Senior Business Intelligence Developer

Senior Manager, Market & Customer Intelligence

Business Insights Lead (Oncology)

Commercial Intern – Commercial Tools & Business Intelligence

Software Developer

Commercial and Digital Insights Executive

Environment & Sustainability Advisor - Data management & integration

Power Bi Developer

Optimisation Analyst

Senior Business Analyst – Commercial Pharma

Senior Commercial Data Analyst

Graduate AI Engineer

Senior Retail Media Intelligence Manager (All Genders)

Business Development Manager, Life Sciences

Data & AI Specialist - V.I.E.

Head of Performance & Information (Corporate)

Physics Business Development Manager

I want to receive the latest job alerts for business intelligence in berkhamsted, hrt

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