It Work, Jobs in Park Gate, Ham (with Salaries)

Service Desk Analyst
Bell Integration United Kingdom —Portsmouth
- Monday to Friday
- Customer service
- Driving
- Computer networking
5d
Local IT Lead
Medhurst —Frodsham
- Full-time
- English
- Windows
- Microsoft Office
9d
Sales & Systems Administrator
Owtons Butchers —Southampton
- £28,000 - £32,000 a year
- Full-time
- Microsoft Excel
- Customer service
- ERP systems
- Employee discount
Quick apply
6d
Senior IT Infrastructure Consultant (Delivery)
Hampshire County Council —Winchester
- £48,948 - £54,423 a year
- Hybrid work
- Azure
- Computer networking
- IT
IT Project Manager
Hampshire County Council —Winchester
- £40,643 - £63,080 a year
- Hybrid work
- Project management
5d
OT Technical Support Manager
SSE —Portsmouth
- £50,100 - £75,100 a year
- IT
- Employee discount
- Gym membership
Category Manager - IT
Portsmouth Water —Havant
- £55,085 - £68,130 a year
- Customer service
- Project management
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Network Engineer
IWT PHU Single Corporate Service —Portsmouth
- £32,073 - £39,043 a year
- Hospital
- University
- Computer networking
Quick apply
Senior Service Desk Engineer
Zenzero Solutions —Chichester
- Azure
- AWS
- Continuous improvement
Retail Network Support & Operational Change Manager
B&Q —Eastleigh
- £65,000 - £75,000 a year
- Part-time
- Annual leave
- Employee assistance programme
2d
Service Desk Coordinator
Hey Clear Ltd —Fareham
- £27,000 - £29,000 a year
- Full-time
- Customer service
Quick apply
International Technical Support & Training Manager
Potter Global Technologies —Portsmouth
- £50,000 - £60,000 a year
- Full-time
- Public speaking
- Microsoft Office
- Continuous improvement
- Annual leave
Quick apply
Manufacturing IT Support Engineer
BTL IT Solutions Ltd. —East Cowes
- £31,000 a year
- Full-time
- Windows
- Computer networking
- In-person
Quick apply
IT Support Officer
Southampton Primary Care Ltd —Southampton
- £28,275 a year
- Full-time
- Customer service
- Windows
- Computer networking
Quick apply
AI & IT Support Technician
Muc-Off —Southampton
- Full-time
- Computer networking
- IT
- AI
- Free parking
- Employee assistance programme
Quick apply
11d
Service Desk Engineer
CYAN Solutions Ltd —Waterlooville
- £28,000 a year
- Weekend availability
- Hybrid work
- Windows
- SharePoint
- IT
- Free parking
- Health & wellbeing programme
Quick apply
3d
IT Operations Analyst - The Vision Centre
CooperVision —Southampton
- Full-time
- Customer service
- Windows
- Microsoft Office
2d
IT Security Engineer
Natures Way Foods Ltd —Chichester
- £50,000 - £60,000 a year
- Full-time
- Azure
- AWS
- IT
- Employee discount
IT Support Technician (1st Line) - The Hoburne Group
Hoburne —Christchurch
- £26,000 - £28,000 a year
- Full-time
- Customer service
- Windows
- Travel
- Employee assistance programme
- Employee discount
End User Support Analyst
Bell Integration United Kingdom —Portsmouth
- Microsoft Office
- SharePoint
- IT
5d

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Service Desk Analyst

Bell Integration United Kingdom
Portsmouth

Apply Now

Job details

5 days ago

Qualifications

Microsoft Windows Server
Driving Licence
Operating systems
Incident management
Customer service
Configuration management
ITIL
Driving
Computer networking
ServiceNow
IT
Communication skills

Full job description

Job title:

Service Desk Analyst

Reporting to:

Service Desk Team Leader

Responsible for:

Working within a dedicated team you will be primarily responsible for 1st line support covering critical systems for either external customers or our internal staff.

Based at:

Office

Scope:

Utilising industry standard toolsets, you will monitor calls, emails and automated alerts, bringing them to an appropriate resolution or escalating where necessary, all under an ITIL aligned framework.

Purpose:

Providing support during business hours (Monday to Friday 09.00 – 17.30).
Practical, proactive Service Desk Analyst required to join existing team in keeping end users operational and ensuring critical systems are online and available.
Expected to contribute to continuous improvement activities, working with the team to identify and improve internal processes to delight our customers.
Travel to our UK and international offices when needed including our warehouses.
Laptop builds, rebuilds along with delivery of laptops and other hardware for new starters in country.
Collection of hardware from leavers and from active staff.
Ensure adherence to internal processes, including but not limited to, New Starters, Leavers and Hardware Return Requests

Role:

Bell Integration is an IT Services company specialising in Infrastructure technology and services including IT lifecycle management, Managed Services, and Consulting & Project Services.

We provide onsite and remote Managed Services for a variety of customers across Telecoms, Retail, Media and Financial Services. This can range from desktop support to hardware lifecycle management to specialist technical support.

This role will be managing L1 tickets from internal Bell staff and helping, where needed, on internal projects

ACTIVITIES:

Perform initial triage of incoming service calls/mails/alerts and make appropriate routing decisions
Be customer focused and ensure timely responses/updates to our end users
Act as the first point of contact for incidents reported by phone, e-mail or by remote monitoring tools.
Contribute ideas for continual improvement of service desk function and service delivery in general
Help develop efficient service desk tools, policies and procedures
Proactively drive tickets and workflow and assertively chase any tickets languishing in queues
Monitor SLAs, escalate (and where possible help expedite) any threatened SLA breaches
Be able to work to defined KPI’s and metrics
Complete service desk tasks and administration as defined by the business
Ensure all entries to the service management solution are accurate, concise and timely
Be continually focussed and maintain an ongoing understanding of the interdependencies that Problem, Change and Configuration Management processes have on good Incident Management.
Pursue personal development of skills and knowledge necessary for the effective performance in the assigned role.
Push the high-performance boundary by demonstration of unrelenting effort to close incidents, for known errors, without the need for functional escalation.
Establish and maintain effective working relationships with customer contacts, colleagues and management taking task guidance from the Team Leader.
Maintain an ongoing awareness of the customer base and the contractual service support and delivery entitlements.
Ensure the level of service support reflects entitlement for all opened incidents. In the event of service support requested beyond entitlement, ensure timely engagement of the Team Leader for resolution.
Maintain an ongoing awareness of all standard operating procedure (SOP) content keeping abreast of new releases or updates

COMPETENCIES

A strong interest in an IT Career
Ability to work on your own initiative and learn new skills
Positive and enthusiastic team player
Excellent communication/ customer service skills and experience
Logical approach to problem solving
Attention to detail
Highly reliable and effective time manager

Person:

KEY SKILLS REQUIRED

Essential:

Appropriate IT background and experience
Appropriate customer facing/user support experience – Tier 1
Extensive knowledge of Microsoft 365
Proficient with operating systems, including but not limited to: Windows 11
Windows Server 2012 – 2019
Basic working knowledge of server infrastructure and networking
Technical troubleshooting in cloud and On-Prem environments
Experience working with ticketing systems such as ServiceNow
Knowledge and understanding of working to defined SLAs
Understanding of IT workflows/ITIL practices

Desirable

Experience of documenting processes and operational procedures
General understanding of IT Infrastructure, Data, Voice (Teams), Security and Systems
Full driving license
ITIL experience/Certification

Protecting your privacy and the security of your data is a longstanding top priority for Bell Integration. Please consult our Privacy Notice (click here) to know more about how we collect, use and transfer the personal data of our candidates.

Apply Now

Refine Your Search

it jobs in park gate, ham

Service Desk Analyst

Local IT Lead

Sales & Systems Administrator

Senior IT Infrastructure Consultant (Delivery)

IT Project Manager

OT Technical Support Manager

Category Manager - IT

Network Engineer

Senior Service Desk Engineer

Retail Network Support & Operational Change Manager

Service Desk Coordinator

International Technical Support & Training Manager

Manufacturing IT Support Engineer

IT Support Officer

AI & IT Support Technician

Service Desk Engineer

IT Operations Analyst - The Vision Centre

IT Security Engineer

IT Support Technician (1st Line) - The Hoburne Group

End User Support Analyst

I want to receive the latest job alerts for it in park gate, ham

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