Senior operations associate Work, Jobs in Stalybridge, Gtm (with Salaries)

Delivery Station Liaison Agent
Amazon UK Services Ltd. —Rochdale
- Full-time
- English
10d
Customer Operations Team Leader
New Balance —Warrington
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Training & development
- Annual leave
- Employee discount
13d
Operations Manager
Rehlko —Walkden
- Up to £52,000 a year
- Full-time
- Management
- Continuous improvement
- Organisational skills
- Employee assistance programme
4d
Business Development Associate Director
EMS Healthcare —Macclesfield
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Sales
- Salesforce
- Presentation skills
- Annual leave
Quick apply
12d
Bids and Submission Coordinator
Long O Donnell Associates —Northwich
- £28,000 a year
- Full-time
- Microsoft Powerpoint
- Computer literacy
- Administrative experience
Quick apply
Design Manager, Arterial Bus Rapid Transit (BRT)
Metropolitan Council —Heywood
- £101,774.40 - £165,152.00 a year
- Full-time
- Civil engineering
- Master's degree
- Presentation skills
- Employee assistance programme
- Life insurance
1d
Associate Strategic Growth Manager (Infrastructure)
GMCA —Manchester
- £60,339 - £65,483 a year
- Hybrid work
- Project management
- In-person
- Communication skills
12d
Academic Dean
UK MANAGEMENT COLLEGE —Manchester
- Management
- University
- Human resources
Quick apply
10d
Lead Systems Engineer - Cyber Security
Blackburn with Darwen Council —Blackburn with Darwen
- £45,091 - £49,282 a year
- Full-time
- Leadership
2d
Assistant Business Manager - Morphe, Selfridges Trafford
Morphe —Manchester
- Weekend availability
- Microsoft Word
- Customer service
- Computer literacy
Quick apply
5d
Construction Associate 1-3 PQE
LegalVision —Manchester
- Full-time
- Hybrid work
- Contracts
- Sick pay
Quick apply
12d
Director, Digital Forensics & Incident Response (Global)
NCC Group —Manchester
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
Quick apply
Legal Secretary/Legal PA (Hybrid Role)
Mallory Pryce —Manchester
- Hybrid work
- Travel
- Organisational skills
- Communication skills
Quick apply
Associate Director – Project Management (Northwest)
AtkinsRéalis —Manchester
- Full-time
- Hybrid work
- Contracts
- School
Associate Nuclear Waste Consultant
AECOM —Warrington
- Full-time
- Hybrid work
- Engineering
- Business development
- Continuous improvement
Senior Consultant, Platform Engineer, Solutions, Engineering, AI & Data
Deloitte —Manchester
- Hybrid work
- Mentoring
- Scripting
- SDLC
Senior Commercial Finance Manager
JDSPORTS —Bury
- Full-time
- Microsoft Powerpoint
- Employee discount
Quick apply
NUVIA UK - Civil Structural Engineer
VINCI Construction —Warrington
- Hybrid work
- Engineering
- Organisational skills
- Annual leave
- Employee assistance programme
SRE Managing Consultant - Cloud Operating Model
Capgemini —Manchester
- Hybrid work
- Azure
- Business development
- Continuous improvement
Join the Growing Cyber Security Practice at Methods
Methods Business and Digital Technology —Manchester
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply

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senior operations associate jobs near stalybridge, gtm

Delivery Station Liaison Agent

Amazon UK Services Ltd. -
Rochdale

Apply Now

Job details

Full-time
10 days ago

Qualifications

Customer service call handling
Administrative support experience
Logistics
English
Customer interaction
Outbound calling
Supply chain customer service

Full job description

DESCRIPTION

Even the best functioning processes need to be prepared for unforeseen circumstances. Amazon’s Delivery Station Liaison Agents are in direct contact with our customers, ensuring that missed deliveries are successfully delivered and that customer queries are handled effectively. Whatever your customers need, your ability to quickly respond and put in place solutions will help keep this vital part of Amazon’s operations running smoothly.

Key job responsibilities

Place outbound calls to customers
Investigate and resolve delivery issues, and collaborate with Amazon logistics and delivery partners when needed
Keep daily, weekly and monthly records of progress with customer queries
Follow Standard Operating Procedures and keep customer data secure
Assist with internal communications, including giving presentations and contributing to continuous improvement and internal engagement programmes

A day in the life
You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.

Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.

Working hours are either Wednesday to Saturday 10:00 AM - 8:45 PM or Sunday to Wednesday 10:00 AM - 8:45 PM.

About the team
Our Delivery Service Liaison or DSL team helps customers with last-mile deliveries. Ultimately, our goal is to get parcels to our customers in case of errors or failed deliveries. Our team helps with actions like facilitating same-day redelivery or investigating cases when drivers can’t find an address. We're based in last-mile delivery sites across the world, allowing us to work closely with our delivery station colleagues and partners.

DSL agents have both customer service and logistics expertise and partner with multiple Amazon teams. Some of us are also managers who support regions and countries. We work together with one common aim: to get parcels into customers' hands.

BASIC QUALIFICATIONS

Knowledge of advanced English at CEFR level B2/C1
Relevant experience of dealing with customer queries via phone and email
Relevant experience in an administrative support role involving collaboration with internal or external teams
Relevant experience of solving problems whether related to customer queries or internal process issues

PREFERRED QUALIFICATIONS

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
Experience in communicating with senior colleagues
Professional experience in a fast-paced environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

senior operations associate jobs in stalybridge, gtm

Delivery Station Liaison Agent

Customer Operations Team Leader

Operations Manager

Business Development Associate Director

Bids and Submission Coordinator

Design Manager, Arterial Bus Rapid Transit (BRT)

Associate Strategic Growth Manager (Infrastructure)

Academic Dean

Lead Systems Engineer - Cyber Security

Assistant Business Manager - Morphe, Selfridges Trafford

Construction Associate 1-3 PQE

Director, Digital Forensics & Incident Response (Global)

Legal Secretary/Legal PA (Hybrid Role)

Associate Director – Project Management (Northwest)

Associate Nuclear Waste Consultant

Senior Consultant, Platform Engineer, Solutions, Engineering, AI & Data

Senior Commercial Finance Manager

NUVIA UK - Civil Structural Engineer

SRE Managing Consultant - Cloud Operating Model

Join the Growing Cyber Security Practice at Methods

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