Front desk manager Work, Jobs in Waltham Forest, Gtl (with Salaries)

Guest Service Manager (PM Shift - London office based)
AG Hotels Group —London
- £13.50 an hour
- Hospitality
- Customer service
- Hotel
- Health & wellbeing programme
- Employee discount
Quick apply
Assistant Front Office Manager
Dorsett Canary Wharf —Canary Wharf
- £37,000 a year
- Full-time
- Hospitality
- Hotel
- Mentoring
Quick apply
Guest Service Manager
Holiday Inn Express London-Croydon —Croydon
- £28,100 a year
- Full-time
- Hotel
- Supervising experience
- Front desk
- Employee discount
Quick apply
3d
Assistant Front Office Manager
The Hoxton —London
- Weekend availability
- Bar
- Restaurant
- Life insurance
Quick apply
2d
Front Office Manager
Bvlgari Hotel London - Front Office —London
- Full-time
- English
- Hotel
- Front desk
Quick apply
14d
Guest Service Manager
The Hoxton —London
- Full-time
- Hotel
- Front desk
- Restaurant
- Life insurance
Quick apply
Guest Service Manager
Four Points Flex by Sheraton - London Euston —London
- £32,000 a year
- Employee assistance programme
- Employee discount
Events and Concierge Team Lead VA2830
Anabas —London
- £18.75 an hour
- First Aid Certification
- Front desk
- Communication skills
Assistant Concierge Manager
Hilton —London
- Weekend availability
- Hospitality
- Sales
- Microsoft Office
Residential Concierge Team Manager - Ethos Farm
Battersea Academy for Skills & Employment —London
- £18 an hour
- Weekend availability
- IT
Quick apply
Lead Receptionist
Bishop's Stortford - Hockerill Dental Practice —Bishop's Stortford
- £13.50 an hour
- Full-time
- Leadership
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
16h
Guest Services Team Leader
PPHE Hotel Group —London
- £13.54 an hour
- English
- Hotel
- Guest services
- Employee assistance programme
- Employee discount
Quick apply
Front Desk Manager – Corporate Guest Services
Rapport —London
- £45,000 a year
- Full-time
- Organisational skills
- Front desk
- Training & development
- Employee assistance programme
- Employee discount
Front Desk Manager
Rosewood London —London
- Full-time
- Hotel
- Front desk
- Training & development
- Annual leave
Quick apply
2d
Dental Receptionist/Administrator/Assistant manager
Trinity Dental Practice —London
- From £16 an hour
- 8 hour shift
- Patient care
- In-person
- Communication skills
Quick apply
22h
Guest Service Manager
Holiday Inn Express Limehouse —London
- Full-time
- Hotel
- Front desk
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Front Office Manager
Hilton —London
- Full-time
- Hospitality
- Sales
- Hotel
Assistant Front Office Manager
Hyatt Regency London - The Churchill —London
- Full-time
- Bar
- Hotel
- Organisational skills
- Employee assistance programme
- Employee discount
10d
Duty Concierge Manager
Portico Corporate Reception Management —London
- 12 hour shift
- Hospitality
- Customer service
- Supervising experience
- Annual leave
- Life insurance
Quick apply
Head Concierge - London, W11
Encore —London
- £35,000 - £40,000 a year
- Management
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply

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Guest Service Manager (PM Shift - London office based)

AG Hotels Group -
London

Quick apply

Job details

Zero hours contract
£13.50 an hour

Benefits

Health & wellbeing programme
Employee discount
On-site parking

Qualifications

Hospitality
Customer service call handling
Report writing
Guest relations
Hotel and accommodations experience
Customer service
Complaint handling
Hotel guest services experience
Accommodation booking
IT
Customer interaction
Guest services
Guest services telephone call handling
Leadership
Communication skills

Full job description

Company Overview

AG Hotels Group offers high-quality hotel accommodation and exceptional guest service at economical prices. Our hotels are located across in key gateway locations. We are driven by a team of talented, entrepreneurial professionals committed to making every hotel stay memorable.

About the Role - Hours: PM Shift (typically 3:00pm – 11:00pm or as required by the business)

We are seeking a proactive and customer-focused Guest Service Manager to join our team in North London. This is a hands-on operational role responsible for delivering excellent guest service, managing guest communications, resolving complaints, supporting hotel operations, and ensuring all guest enquiries are handled professionally and efficiently.

The successful candidate will be a strong communicator, confident problem solver, and capable of leading by example while maintaining high service standards.

Key Responsibilities

Guest Relations & Customer Service

Respond promptly and professionally to guest enquiries, requests, and complaints via phone, email, online review platforms, and messaging systems.
Contact guests directly to resolve issues and improve guest satisfaction.
Handle escalated complaints and ensure appropriate resolutions are achieved.
Maintain high standards of customer service at all times.

Reservations & PMS Administration

Manage bookings, amendments, cancellations, and guest requests.
Check and review all reservations to ensure accuracy, rate codes, room types, and payment details are correct.
Review group status to monitor pick-up against contracted blocks, identify any shortfalls, and ensure rooming lists and billing arrangements are up to date.
Carry out a daily arrivals check to ensure all arriving guests are expected, rooms are allocated, and any outstanding information is resolved prior to arrival.
Review and action all special requests to ensure they are communicated to the relevant departments and fulfilled ahead of guest arrival.
Process no-shows, cancellations, refunds, and charges in accordance with company policies.
Ensure guest information is accurately maintained within the Property Management System (PMS).
Support revenue optimisation through correct reservation management.

Back Office Operations

Monitor and respond to guest correspondence and operational emails.
Prepare daily reports and provide updates to management.
Maintain accurate records of complaints, incidents, and guest feedback.
Assist with administrative and operational tasks as required.

Team Leadership

Lead by example and demonstrate professional behaviour at all times.
Support and assist colleagues to ensure smooth hotel operations.
Promote a positive and service-focused working environment.
Escalate operational concerns to senior management when required.

Reporting & Communication

Provide clear handovers and operational updates to management.
Identify recurring guest issues and recommend improvements.
Produce accurate reports on guest satisfaction, complaints, and service performance.

Skills & Experience Required

Essential

Excellent verbal and written communication skills.
Strong customer service background, preferably within hospitality.
Proven ability to resolve complaints and difficult situations professionally.
Strong problem-solving and decision-making skills.
Good IT skills including Microsoft Office and email management.
Experience using a hotel Property Management System (PMS).
Ability to multitask and prioritise workloads effectively.
Professional telephone manner.
Ability to work independently and take ownership of tasks.

Desirable

Previous hotel reception, reservations, or guest services experience.
Knowledge of Rezlynx or similar PMS systems.
Experience responding to online reviews and guest feedback platforms.

Personal Attributes

Positive and professional attitude.
Highly organised and detail-oriented.
Calm under pressure.
Reliable and dependable.
Strong sense of accountability.
Customer-focused mindset.
Willingness to go the extra mile for guests.

What We Offer

Competitive salary of £13.50 per hour.
Career development opportunities within a growing hospitality group.
Supportive team environment.
Ongoing training and development.

Call-To-Action"Ready to elevate guest experiences? Join us at AG Hotels Group and be part of a vibrant team dedicated to hospitality excellence. Your leadership can make every stay unforgettable—apply now on https://aghotelsgroup.uk.deputy.com/jobs#/3FgLGtqhUycf0P7Y69osNezaLdd

Pay: £13.50 per hour

Benefits:

Employee discount
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

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