Technical support manager Work, Jobs in Thames Ditton (with Salaries)

Onboarding and Training Manager
Sopra Steria —Farnborough
- Up to £45,000 a year
- Project management
- Continuous improvement
- Travel
7d
Technical Account Manager (TAM)
Trading Technologies —London
- Full-time
- Hybrid work
- SQL
- Computer networking
- In-person
- Annual leave
- Gym membership
Service Desk Ops Manager
DXC Technology —Farnborough
- Full-time
- Management
11d
Integration Support Manager
LoopMe —London
- Hybrid work
- SQL
- JavaScript
- Communication skills
- Annual leave
Quick apply
1d
Senior Technical Account Manager
Ben —London
- Full-time
- Hybrid work
- Software troubleshooting
- SQL
- Analysis skills
Technical Account Manager, Enterprise Support, WWPS-UKGI
AWS EMEA SARL (UK Branch) —London
- Full-time
- AWS
- Leadership
Humanitarian Response & Technical Support Team Leader
CAFOD —London
- £48,225 - £52,080 a year
- Spanish
- Management
- Travel
Quick apply
4d
Commercial Enablement Manager EMEA
Cytiva —Little Chalfont
- Full-time
- Salesforce
- Bachelor's degree
- Travel
- Annual leave
Service Desk Shift Lead
Sopra Steria —Farnborough
- £28,840 - £35,000 a year
- Customer service
- IT
- In-person
- Annual leave
Customer Success Manager
LexisNexis —Farringdon
- Full-time
- Organisational skills
- IT
- AI
- Flexible schedule
11d
Technical Account Manager, Client Success - Magnite (SpringServe)
Magnite —London
- Full-time
- SQL
- Analysis skills
- Scripting
- Employee stock purchase plan
- Gym membership
Technology Adoption Lead
Norton Rose Fulbright —London
- Agile
- IT
- In-person
EMEA Client Facing Technology Enablement Lead
PIMCO —London
- Full-time
- Sales
- Communication skills
- Marketing
AI Enablement Lead
FDJ UNITED —London
- Master's degree
- APIs
- Financial services
8d
Equities Cash Application Support Senior Manager
Citi —London
- Full-time
- Hybrid work
- Java
- SQL
- Analysis skills
- Annual leave
- Employee assistance programme
Customer Product Trainer & Content Manager (SaaS / FinTech - Hybrid
Wealth Dynamix —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Azure
- Continuous improvement
- Work from home
Quick apply
13d
Head of Technical Account Management
MOBKOI —London
- Full-time
- Hybrid work
- English
- SQL
- JavaScript
Quick apply
Managed Services - First Line Support Team Lead
HSO Group B.V. —London
- Weekend availability
- Azure
- Customer service
- Organisational skills
Quick apply
5d
VIP Service Desk Support (Lead I - IT Asset Management)
UST —London
- Azure
- Computer Science
- Bachelor's degree
1d
Senior Manager, Revenue Management Training Specialist, D+TT EMEA (FTC)
Marriott International, Inc —London
- Full-time
- Sales
- Hotel
- Analysis skills
1d

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Onboarding and Training Manager

Sopra Steria -
Farnborough

Apply Now

Job details

Permanent
Up to £45,000 a year
7 days ago

Qualifications

Change management
Project management
Continuous improvement
Leadership

Full job description

Are you passionate about creating great first experiences and helping users build confidence in new systems?

Do you enjoy leading teams, designing engaging training, and working closely with customers to drive successful adoption? If so, this could be the perfect opportunity for you.

As part of a newly created Operations and Logistics team, we have an opportunity for an Onboarding and Training Manager.

As our Onboarding and Training Manager, you’ll play a key role in ensuring users are successfully onboarded onto the platform and equipped with the skills they need to get the most from it.

Working across Sopra Steria Ltd and with Industry Partners, you’ll lead onboarding activity, shape training approaches, and champion continuous improvement in user experience.

You will be supporting a market-leading, secure collaboration platform designed for international defence and government programmes.

This platform enables trusted cross-border information sharing.

As we continue to scale, you will play an important part in supporting high-profile programmes and a growing user base.

Our team is based in Farnborough, with occasional travel to other sites as required.

To support effective collaboration, our preference is two days a week onsite, and we are happy to consider flexible arrangements such as a compressed working week.

What you'll be doing:

Ensure the timely and efficient onboarding of approved users onto the platform across the UK and overseas.
Lead and deliver onboarding and training activities, managing scope, schedule, risks and quality to achieve defined outcomes.
Manage and develop a team of onboarding and training specialists, supporting Industry Partner teams through coaching and train the trainer sessions.
Develop and maintain onboarding materials and guidance, supporting different learning styles including self-paced and self-service options.
Engage effectively with customers and stakeholders to deliver consistent, high quality onboarding experiences and manage expectations.
Monitor performance, gather feedback and drive continuous improvement across onboarding and training services.

What you’ll bring:

Proven hands-on experience of delivering user training and developing training materials.
Experience of project management, including planning, risk and issue management, and delivering to time, cost and quality targets.
Strong team leadership and resource management experience, including setting objectives and managing performance.
Experience of delivering workshops, presentations and system demonstrations to a range of stakeholders.
Ability to gather, analyse and present data to inform decisions and improve services.
Security Cleared to at least SC level, or eligible for Security Clearance.

It would be great if you had:

Client or customer facing experience.
Experience working in a consulting environment with a focus on stakeholder engagement and management.
Experience in change management or supporting organisational transformation.
Experience of process mapping and analysis.

Location: Farnborough our preference is for two days a week onsite.
Security Clearance Level: Cleared to at least SC level, or eligible for Security Clearance.
Internal Recruiter: Paul
Base salary: Up to £45,000, dependent on experience

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about the sector?

Sopra Steria’s Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client’s goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK’s most complex safety and security critical markets.

Apply Now

Refine Your Search

technical support manager jobs in thames ditton

Onboarding and Training Manager

Technical Account Manager (TAM)

Service Desk Ops Manager

Integration Support Manager

Senior Technical Account Manager

Technical Account Manager, Enterprise Support, WWPS-UKGI

Humanitarian Response & Technical Support Team Leader

Commercial Enablement Manager EMEA

Service Desk Shift Lead

Customer Success Manager

Technical Account Manager, Client Success - Magnite (SpringServe)

Technology Adoption Lead

EMEA Client Facing Technology Enablement Lead

AI Enablement Lead

Equities Cash Application Support Senior Manager

Customer Product Trainer & Content Manager (SaaS / FinTech - Hybrid

Head of Technical Account Management

Managed Services - First Line Support Team Lead

VIP Service Desk Support (Lead I - IT Asset Management)

Senior Manager, Revenue Management Training Specialist, D+TT EMEA (FTC)

I want to receive the latest job alerts for technical support manager in thames ditton

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