Section leader Work, Jobs in Winchester, Ham (with Salaries)

Customer Experience Training and Quality Manager
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Customer service
- Maintenance
- Project management
Quick apply
Clinical Support Manager - 6 Month FTC with the opportunity to become permanent
CornerstoneHealthcare —Waterlooville
- £60,000 a year
- Monday to Friday
- Nursing home
- Microsoft Office
- Travel
- Paid training
- Employee assistance programme
Customer Resolution and Continuous Improvement Team Leader
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Continuous improvement
Quick apply
Strategic HR Adviser (Policy and Reward)
Hampshire County Council —Winchester
- £48,948 - £54,423 a year
- Hybrid work
- Project management
- Communication skills
14d
Resolution and Continuous Improvement Specialist
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Communication skills
Quick apply
Head of Environment, Health & Safety (UK & Europe)
Lockheed Martin Corporation —Havant
- £102,000 - £127,000 a year
- Full-time
- Management
- Computer literacy
- Microsoft Office
Information Analyst
Hampshire County Council —Winchester
- £33,178 - £36,369 a year
- Call to connect
- Hybrid work
- Microsoft Excel
- SQL
- Analysis skills
- Annual leave
- Employee assistance programme
9d
Senior Project Team Leader
UK Health Security Agency —Porton
- £56,185 - £66,581 a year
- Part-time
- Doctoral degree
- Data analysis skills
- Presentation skills
1d
Student Hub Team Leader
University of Southampton —Southampton
- £36,636 - £44,746 a year
- Full-time
- Customer service
- Travel
9d
Trainee Children's Home Manager - LD
Keys Children —Southampton
- £35,805 a year
- Full-time
- Management
- Leadership
- Paid training
- Annual leave
Quick apply
Community Reablement Assistant Level 2 HCC624281
Hampshire County Council —Winchester
- £27,780 - £30,564 a year
- Call to connect
- Microsoft Outlook
- Rehabilitation centre
- Travel
- Annual leave
- Employee assistance programme
14d
Consultant in General Adult Psychiatry-Liaison
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Nursling
- £105,504 - £139,882 a year
- Part-time
- Hospital
- Relocation assistance
11d
Head of Registration Regulations Reform
Maritime and Coastguard Agency —Southampton
- £57,515 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee assistance programme
Assistant Manager - Salisbury
Hays Travel —Salisbury
- Full-time
- Sales
- Customer service
- Leadership
- Annual leave
- Employee discount
Referral Pathway Coordinator
University of Southampton —Southampton
- £27,319 - £30,378 a year
- Full-time
- Maintenance
- Administrative experience
- University
11d
Project Administrator for Education
Portsmouth City Council —Portsmouth
- £28,239 - £32,061 a year
- Call to connect
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Head of Youth Offending Service
Hampshire County Council —Winchester
- £65,895 - £73,902 a year
11d
Service Manager - Education Commissioning
Portsmouth City Council —Portsmouth
- £60,906 - £68,200 a year
- Full-time
- Remote
- Leadership
- Communication skills
- Negotiation
- Work from home
Project Delivery Manager
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- ERP systems
- Travel
- Agile
Quick apply
1d
Senior Transport Planner
Hampshire County Council —Winchester
- £40,643 - £45,077 a year
- Hybrid work
- IT
- Communication skills
- Negotiation

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section leader jobs near winchester, ham

Customer Experience Training and Quality Manager

Fexco Property Services
Salisbury

Quick apply

Job details

Full-time

Qualifications

Customer service
Maintenance
Project management
Continuous improvement
Organisational skills
LMS
Communication skills

Full job description

Job Advert

Job Title: Customer Experience Training & Quality Manager

Location: Salisbury / Hybrid

Company: Fexco Property Services

Type of Employment: Full Time, Permanent

About this Role:

The Customer Service & Experience Training and Quality Manager is responsible for developing and leading the functions training, coaching and quality assurance framework to ensure the delivery of outstanding and consistent customer experiences across all customer contact channels. The role will drive excellence by designing and implementing effective learning programmes, quality monitoring processes and performance improvement initiatives that support colleagues to consistently meet customer expectations, regulatory requirements and organisational standards. Working closely with operational leaders this role will use insight, quality outcomes and customer feedback to identify development needs, improve performance and foster a culture of continuous learning and improvement .

Main Duties and Objectives:

Design, implement, and maintain a comprehensive onboarding and continuous training programme for contact centre advisors
Develop property management specific training modules (e.g., tenancy queries, maintenance issues, compliance obligations, landlord/tenant communication
Deliver engaging training sessions across multiple channels (classroom, virtual, e-learning)
Conduct training needs analyses and create development plans aligned with business priorities
Support team leaders with coaching frameworks to reinforce training across the team
Design and manage a robust quality assurance (QA) framework for all customer interactions (calls, emails, webchat)
Define quality standards aligned with regulatory requirements, company policies, and service expectations
Conduct regular quality audits and ensure consistent calibration across leadership teams.
Provide structured feedback and reporting to drive performance improvement.
Ensure adherence to relevant property management regulations and customer service compliance standards.
Use data insights to identify trends, knowledge gaps, and performance issues.
Partner with operational leaders to implement targeted improvement plans.
Develop and track KPIs relating to training effectiveness and quality outcomes.
Lead initiatives to improve customer satisfaction (CSAT), first contact resolution, and service quality.
Work closely with Operations, HR, Compliance, and Property Management teams to align training and QA strategies.
Support change initiatives, including system updates, process changes, and new service implementations.

Essential Skills:

Proven experience in a Training and/or Quality role within a contact centre environment.
Strong understanding of QA frameworks, coaching techniques, and learning design.
Excellent communication, facilitation, and stakeholder management skills.
Analytical mindset with the ability to interpret data and drive actionable insights.
Experience working with contact centre technologies and performance tools.
Customer first mindset

Attention to detail and quality standards
Strong organisational and project management skills
Ability to influence and drive change
Problem-solving and continuous improvement orientation

Desirable Skills:

Knowledge of UK property regulations (e.g., tenancy law, maintenance responsibilities).
Experience implementing or managing learning management systems (LMS).
Experience leading small teams or influencing cross-functional stakeholders.

Success Measures:

Improvement in QA scores across all channels
Increased advisor competency and reduced onboarding time
Positive trends in customer satisfaction (CSAT/NPS)
Reduced complaints and compliance breaches
Measurable impact of training on operational KPIs

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.

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Refine Your Search

section leader jobs in winchester, ham

Customer Experience Training and Quality Manager

Clinical Support Manager - 6 Month FTC with the opportunity to become permanent

Customer Resolution and Continuous Improvement Team Leader

Strategic HR Adviser (Policy and Reward)

Resolution and Continuous Improvement Specialist

Head of Environment, Health & Safety (UK & Europe)

Information Analyst

Senior Project Team Leader

Student Hub Team Leader

Trainee Children's Home Manager - LD

Community Reablement Assistant Level 2 HCC624281

Consultant in General Adult Psychiatry-Liaison

Head of Registration Regulations Reform

Assistant Manager - Salisbury

Referral Pathway Coordinator

Project Administrator for Education

Head of Youth Offending Service

Service Manager - Education Commissioning

Project Delivery Manager

Senior Transport Planner

I want to receive the latest job alerts for section leader in winchester, ham

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