Technology management occupations Work, Jobs in Chelmsford, Ess (with Salaries)

IT service desk and support manager
The Princess Alexandra Hospital NHS Trust —Harlow
- £49,387 - £56,515 a year
- Continuous improvement
- Training & development
3d
Chief Digital Information Officer
Barking Havering and Redbridge University Hospitals NHS Trust —Romford
- 12 hour shift
- AI
3d
Solutions Manager
Sierra Nevada Corporation Mission Systems UK,LTD —Colchester
- Full-time
- Computer Science
- Engineering
- Business development
- Employee assistance programme
Quick apply
Lead Project Manager
Post Office Ltd —Wood Street
- Full-time
- PMP
- Annual leave
- Employee assistance programme
10d
ICT Technical Services Manager
Essex Police, Fire and Crime Commissioner Fire and Rescue Authority —Witham
- £56,968 - £61,550 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
Quick apply
4d
Senior IT Specialist
Nspire —Hockley
- £78,000 - £81,000 a year
- Full-time
- Hybrid work
- Mentoring
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
4d
Software Upgrade Coordinator
System C —Brentwood
- Weekend availability
- Communication skills
Digital Product Manager
Financial Conduct Authority —London
- £74,900 - £115,000 a year
- Full-time
- Hybrid work
- Annual leave
11d
Project Engineering Manager
Leonardo UK Ltd —Basildon
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
- Flexible schedule
- Referral programme
Technology Director
APPLY —London
- Full-time
- Hybrid work
- Master's degree
- Business development
- Machine learning
Quick apply
10d
Site IT Manager
Pharmaron —Hoddesdon
- Management
- Computer Science
- Analysis skills
Quick apply
3d
Project Manager
QinetiQ —Shoeburyness
- £50,400 - £56,000 a year
- Full-time
- Project management
8d
Business Systems, Delivery & Change Manager
Solus Accident Repair Centres —Stansted
- £55,000 - £75,000 a year
- Full-time
- Remote
- PMP
- Team management
- Agile
Project Engineering Lead
Leonardo UK Ltd —Basildon
- Full-time
- Hybrid work
- Engineering
- Communication skills
- Flexible schedule
- Referral programme
Operational Lead - ServiceNow
Laing O'Rourke —Dartford
- Continuous improvement
- Communication skills
1d
UK IT Systems Team Manager
The Peninsular and Oriental Steam Navigation Company —Stanford-le-Hope
- Databases
- Bachelor's degree
- Continuous improvement
Quick apply
OPERATIONAL LEAD - SERVICENOW
Laing O'Rourke —Dartford
- Continuous improvement
- Communication skills
1d
Software Engineering Manager - Air Traffic Management Systems (ATMS)
Raytheon —Harlow
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Team management
- Sick pay
1d
Service Delivery Manager - ServiceNow
Laing O'Rourke —Dartford
- Continuous improvement
- Agile
- Communication skills
2d
Service Delivery Manager (Based in Whitehaven, Cumbria)
Tialis —Greenhithe
- Full-time
- Continuous improvement
- In-person
- Training & development
Quick apply

I want to receive the latest job alerts for technology management occupations in chelmsford, ess

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

IT service desk and support manager

The Princess Alexandra Hospital NHS Trust -
Harlow

Apply Now

Job details

£49,387 - £56,515 a year
3 days ago

Qualifications

Technical troubleshooting
Desktop support
IT team management
Incident queue management
IT service management
Ticket management
Disaster recovery
Internal department liaison
Change management
Continuous improvement
Staff training
Employee performance appraisals
Customer support
Training & development
Information technology team management
Root cause analysis

Full job description

The Princess Alexandra Hospital NHS Trust (PAHT) is proud to care for the communities of West Essex, delivering safe, compassionate, and high-quality services. We are part of the Neighbourhood Wavea national programme that’s changing how care is delivered by focusing on prevention, early support, and more joined-up services across health, social care, and the voluntary sector.

This means we’re working more closely with local partners to bring care closer to home and support people to live healthier, more independent lives.

We’re a supportive and inclusive organisation that values its people. We offer development opportunities, flexible working, and a strong focus on wellbeing. As a Disability Confident and equal opportunities employer, we welcome applicants from all backgrounds and experiences.

Join us and help shape the future of care in West Essex.

Job overview

This role supports the delivery of high-quality ICT service management to all our staff at Princess Alexandra Hospital. The post holder will manage a team to resolve issues both pro-actively and reactively, to maintain a smooth and efficient ICT operations.

Main duties of the job

Lead and manage the Desktop Engineers (2nd line support) and support the ICT Head of Service Delivery to lead and manage the Support Officers (1st line support).

Develop customer service and the customer experience within the team.

Support the development and maintenance of ITIL based process to improve the delivery of IT services to the Trust and will be the owner for Incident, Problem Management and the Major Incident manager

First escalation point for tickets, issues and problems

Co-ordinate larger scale implementations or cross functional teams

Detailed job description and main responsibilities

Responsible for the day to day operation of the Desktop Team (2nd line support).
Responsible for all IT and specific telecoms incidents and requests logged via the Service Desk via Telephone or Self-Service.
Responsible for the management, support and maintenance of the ITSM and its upgrade and development.
Management of the ICT Support team.
Responsible for the management of all incidents, requests and problems logged with the Service Desk to ensure they are dealt with in a timely manner to meet the SLA.
Manage the day to day relationship with the users of the IT & Telecoms systems within the Trust.
Be the first escalation point for all 1st & 2nd line support staff issues.
Develop and maintain contacts outside of the Trust to ensure awareness of the latest Service Management trends (e.g. IT Service Desk institute).
The provision of coaching, performance, management, appraisals and supervision to the 2nd line support team to ensure professional development of their role to continuously improve service to the Trust.
Be the first escalation point for all Service Desk issues to stakeholders.
Be able to understand the underlying issues and provide solutions to users
Take on the role of incident resolver where co-ordination of more than one team is required to fix a problem.
Manage and maintain the Service Desk disaster recovery and business continuity plan.
Provide key Service Desk statistical information for management and continued service improvement.
Ensure that the ICT Support Teams are correctly resourced at all times to provide the required level of support to the Trust.
Ensure all staff the team are trained to the correct level to provide the required level of support to the Trust.
Implement, document and review procedures and processes to improve the Service Desk functionality and store in a central repository
Promote and champion the use of industry best practices in the fields of Service Desk support and customer service.
Development, maintenance and support of the ITSM and portal.
Responsible for the asset management including developing and ensuring the CMBD is up to date and equipment is securely and properly disposed of.
Reporting on printer usage and working with the relevant stakeholders to reduce printing within the Trust.
Developing and maintaining a Service Catalogue
Development and maintaining the Trusts IT Knowledgebase including creating and updating self-help guides
Be part of the Change Advisory Board
Engage with the Project Team to ensure systems are successfully deployed and transitioned into BAU and supported accordingly.
Obtaining quotations and ordering of IT equipment and consumables
Attend meetings as and when required
Work with the Trust on moves, changes and IT requirements
Provide 1st class customer service to meet our aims of being within the top 10% of Trusts in England.
Good knowledge of DR and BCPs including DRaaS
Responsible for updating and maintaining IT Knowledgebase in the ITSM Tool.
Participate in out of hours work including on call services as required
There is a requirement for flexible working to ensure cover is maintained throughout the times set by the Trust for on premises support within the Service Level Agreement.
To build relationships within the IM&T teams, as well as within the finance and information directorate, breaking down silos and participating in change initiatives.
Manage staff within the 2nd line team. Manage annual/sick leave and taking appropriate action where required
Ensure all managed staff receive corporate, mandatory and the appropriate training for the job, including departmental induction and refresher training
Be responsible for the recruitment and selection of managed staff in accordance with the Trust’s and departmental personnel policies
Ensure and undertake annual performance, planning and reviews for all managed staff
Evaluate and plan utilisation of staff to provide an agile and responsive testing resource

Apply Now

Refine Your Search

technology management occupations jobs in chelmsford, ess

IT service desk and support manager

Chief Digital Information Officer

Solutions Manager

Lead Project Manager

ICT Technical Services Manager

Senior IT Specialist

Software Upgrade Coordinator

Digital Product Manager

Project Engineering Manager

Technology Director

Site IT Manager

Project Manager

Business Systems, Delivery & Change Manager

Project Engineering Lead

Operational Lead - ServiceNow

UK IT Systems Team Manager

OPERATIONAL LEAD - SERVICENOW

Software Engineering Manager - Air Traffic Management Systems (ATMS)

Service Delivery Manager - ServiceNow

Service Delivery Manager (Based in Whitehaven, Cumbria)

I want to receive the latest job alerts for technology management occupations in chelmsford, ess

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected