Customer relations manager Work, Jobs in Elswick, Lan (with Salaries)

Operations Manager
Veolia ES (UK) Limited —Fleetwood
- £45,000 a year
- Overtime
- Training & development
- Communication skills
- Annual leave
- Employee discount
Quick apply
1h
Weekend Customer Service Advisor
Places for People —Preston
- £9,726 a month
- Overtime
- Hybrid work
- Customer service
- Free parking
- Annual leave
3d
HR Manager
Bako group —Preston
- £45,000 - £50,000 a year
- Full-time
- Human resources
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Customer and Trading Manager - Convenience
Sainsbury's —Bolton
- From £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
Workplace Operations Lead (TFM)
HM Revenue and Customs —Preston
- £45,544 - £49,523 a year
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- Leadership
- Work from home
4d
Business Manager (30hrs/wk)
Clarins —Lytham
- Customer service
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Customer and Trading Manager - Small Supermarket
Sainsbury's —Darwen
- From £13,006 a year
- Customer service
- Retail management
- Leadership
- Employee discount
12d
Operations Controller
Evri —Preston
- £26,400 a year
- Full-time
- Annual leave
Head of Medical Engineering
Blackpool Teaching Hospitals NHS Foundation Trust —Blackpool
- £63,020 a year
- Full-time
- Leadership
4d
HR Business Partner
TVS Supply Chain Solutions —Chorley
- Hybrid work
- Management
- Human resources
- Communication skills
- Employee assistance programme
- Employee discount
Store Manager
Subway —Blackpool
- £13.95 an hour
- Management
- Restaurant
Quick apply
Store Manager
Ryman —Lancaster
- Up to £28,500 a year
- Full-time
- Team management
- Communication skills
- Employee discount
- Referral programme
5d
Shift Electrician
Blackpool Teaching Hospitals NHS Foundation Trust —Blackpool
- £27,831 - £43,741 a year
- Full-time
4d
Linen Services Assistant
Mersey and West Lancashire Teaching Hospitals NHS Trust —Ormskirk
- £25,272 a year
- Full-time
- Quality control
5h
Regional Sales Manager LCS (Northern Region)
Krones UK Ltd. —Bolton
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
GP Receptionist/Administrator
Kingsway Surgery —Liverpool
- From £12.71 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
5d
Technical Manager
Product Care Group —Wigan
- Full-time
- Engineering
- Annual leave
- Employee discount
Quick apply
6d
HGV Class1 Driver
Alliance Healthcare —Preston
- £16.43 an hour
- Full-time
- Customer service
- Driving
- Communication skills
- Employee assistance programme
- Employee discount
Customer Relations Team Manager
Davies —Preston
- Full-time
- Hybrid work
- Financial services
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
2d
Customer Sales Manager
Care UK —Garstang
- £40,000 a year
- Weekend availability
- Customer service
5d

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Operations Manager

Veolia ES (UK) Limited -
Fleetwood

Quick apply

Job details

Full-time
£45,000 a year
1 hour ago

Benefits

Annual leave
Company pension
Employee discount
Paid volunteer time

Qualifications

NEBOSH
Stakeholder liaison
Complaint handling
Cost control
Performance management
Cost efficiency strategy
Probationary period management
Customer relationship management
Relationship management
Cost optimisation planning
Planned Preventative Maintenance (PPM) implementation
Management reporting
Training & development
Team motivation leadership
Communication skills
Planned maintenance

Full job description

Ready to find the right role for you?

Operations Manager

Salary: £45,000 Annually, Plus Veolia Benefits

Location: Wyre

Hours: 40 Hours weekly

What we can offer you;

25 days of annual leave.
Access to our company/people’s pension scheme.
Discounts on everything from groceries to well known retailers.
Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to.
24 hour access to a virtual GP, 365 days a year, for you and family members in your household.
One paid day every year to volunteer and support your community.
Ongoing training and development opportunities, allowing you to reach your full potential.
Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards.

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone.

With one of the largest growing fleets in the UK, our drivers are pivotal to delivering essential services. They work hard to serve their local communities and make a positive impact every day.

Whether you’re looking to overhaul the industry, or just do a good day’s work, we know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What you’ll be doing;

To ensure the cost-effective management of the kerbside collections.
To manage a 75 person workforce, including Service Delivery Managers as direct reports and all other Drivers & Operatives in line with the contract specifications.
The Role Holder is responsible for fleet compliance, which includes ensuring that vehicle checks are completed, any problems are reported and acted on and that scheduled servicing and maintenance is carried out, as the depot CPC Holder.
responsible for ensuring that all resources and routes are operated in the most cost-efficient way, and that these operate to the highest level of health and safety and in line with Company policies, procedures, compliance and legislation requirements and customer satisfaction levels.
Compiling weekly & monthly reports for the Senior Contract/Contract Manager, including overtime, attendance, vehicle damage, defaults, and missed collections performance
Responsible for ensuring full service delivery through ensuring that issues e.g. workforce performance is managed pro-actively and prior to any complaints that may be received by the client or residents. Where appropriate utilising Veolia's Policies and procedures to correct this.
Responsible for jointly overseeing/reviewing contract performance and making/invoking changes where necessary.
Responsible for a workforce, including Service Delivery Managers, an administrator and Drivers & Loaders. The role Holder will ensure that for all the services that they are responsible for,that performance is monitored and action is taken for any under performance, in line with Veolia Policy & Procedure;
Probationary reviews are completed and plans put in place to establish the success of the employees' employment
Manage absence - including monitoring, absence management reviews and issuing cautions and carry out disciplinary action up to, and including, dismissal
Responsible for supporting the accuracy of wage information with the administrator as/when required
Working with the depot’s Service Delivery Managers and the Senior Contract/Contract Manager to help identify the training needs of all individuals under their management
The ability to manage sickness absence and disciplinary proceedings
Responsible for ensuring effective service delivery and managing the customer’s expectations in a pro-active manner. Role Holder is also responsible for ongoing customer relations and will be a key/regular contact with the customer regarding the aforementioned services
Responsible for ensuring that contractual specifications are achieved, KPI performance is satisfactory and taking corrective action where it may be required.

What we’re looking for;

Essential:

Experience of people management, ideally with larger teams
Capability to lead, motivate, and develop teams while managing performance and fostering collaboration
Strong verbal, written communication and IT skills for interfacing with various Stakeholders
Ability to manage operational budgets, control costs, and optimise resource allocation

Desirable:

IOSH/Nebosh
CPC (Certificate of Professional Competence)
Experience within the waste sector

What’s next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

Quick apply

Refine Your Search

customer relations manager jobs in elswick, lan

Operations Manager

Weekend Customer Service Advisor

HR Manager

Customer and Trading Manager - Convenience

Workplace Operations Lead (TFM)

Business Manager (30hrs/wk)

Customer and Trading Manager - Small Supermarket

Operations Controller

Head of Medical Engineering

HR Business Partner

Store Manager

Store Manager

Shift Electrician

Linen Services Assistant

Regional Sales Manager LCS (Northern Region)

GP Receptionist/Administrator

Technical Manager

HGV Class1 Driver

Customer Relations Team Manager

Customer Sales Manager

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