Head of customer success Work, Jobs in Glasgow, Glg (with Salaries)

Head of Delivery - Programme Manager
Royal London —Glasgow
- Hybrid work
- Management
- Data analysis skills
- Project management
- Annual leave
2d
L&D Administrator
GAP Group —Glasgow
- Temporary
- Microsoft Excel
- Microsoft Office
- Communication skills
Head of Strategy Planning and Insight
Advisory, Conciliation and Arbitration Service —Glasgow
- £76,123 - £79,141 a year
- Temporary
- Presentation skills
- No degree
- Travel
Head of IB COO Governance
Barclays —Glasgow
- Negotiation
2d
Head of Housing
Easthall Park Housing Association —Glasgow
- £61,206 - £64,739 a year
- Call to connect
8d
Interim Head of PMO
JamesFisher —Glasgow
- Hybrid work
Business Continuity & Facilities Operations Manager
HM Revenue and Customs —Glasgow
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Leadership
- Work from home
12d
PMO Analyst
GAP Group —Glasgow
- Full-time
- Microsoft Excel
- Analysis skills
- Agile
9d
Senior IT Service Manager
OFGEM —Glasgow
- £52,397 - £62,699 a year
- Full-time
- Hybrid work
- Presentation skills
- IT
- Leadership
- Annual leave
- Flexible schedule
Senior HR Business Partner
University of Stirling —Stirling
- Full-time
- Management
- University
- No degree
Service Desk Manager
GAP Group —Glasgow
- Full-time
- IT
Transport Department Manager
ASDA —Falkirk
- Weekend availability
- Supervising experience
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
1d
Service Delivery Scheduler - Glasgow
Matthew Algie —Glasgow
- £27,626.30 a year
- Overtime
- Annual leave
- Employee assistance programme
Store Supervisor - 22 Hours - Sweaty Betty Glasgow, Scotland
Wolverine Worldwide —Glasgow
- Weekend availability
- Supervising experience
- Retail sales
- Flexible schedule
- Referral programme
5d
Inside Sales Manager (Remote / Hybrid)
Sampled —Newhouse
- £35,000 - £45,000 a year
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
11d
Optical Manager
ASDA —Glasgow
- Full-time
- In-person
- Leadership
- Store discount
- Annual leave
Client Experience Specialist
Go Swag —Glasgow
- £25,000 a year
- Hybrid work
- Communication skills
4d
Fire Resistance Administrator
SOCOTEC UK & Ireland —East Kilbride
- £28,000 - £30,000 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Flexible schedule
Quick apply
Senior Estates Manager
GAP Group —Glasgow
- Full-time
- Project management
- Travel
- Negotiation
8d
Store Manager - West Scotland
Morrisons —Glasgow
- Leadership
- Annual leave
- Employee discount
Quick apply

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Head of Delivery - Programme Manager

Royal London -
Glasgow

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Job details

Permanent
2 days ago

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Pension
Programme management
Management
Waterfall
Data analysis skills
Project management
Organisational skills
Agile
Leadership

Full job description

Job Description

Head of Delivery - Programme Manager

Contract Type: Permanent
Location: Alderley Park (Wilmslow) or Glasgow or Edinburgh
Working Style: Hybrid - 50% from home / 50% office based

We have a new opportunity for an experienced Head of Delivery to join Royal London. Royal London has a strong position across its core markets, but continued success will require a substantial shift in how our products and services are delivered to, managed for, and personalised for customers.

Workplace Pensions is a strategic priority for the Group and effective delivery of the programme requires us to improve the effectiveness of our technology change delivery and ideally faster than our current and emerging competitors.

The Head of Delivery within the CIO Long Term Savings function will collaborate cross-functionally to define a clear target state and execution plan to deliver on our strategic ambition for Workplace Pension business.

More About the role:

Delivery of significant complex strategic business and technical change through multiple projects and workstreams
Drive the continual modernisation of the area through new tooling and methods

Management of significant change being delivered through and by partners

Initiate and set goals for programme according to the strategic objectives of the organisation

Plan the programme from start to completion involving deadlines, milestones and processes across the different workstreams/projects with clear view of critical path for delivery

Identify and manage cross project and workstream dependencies

Develop or approve budgets and operations

Discover ways to enhance efficiency and productivity of procedures and people

Apply change, risk and resource management principles when needed

Initiate and set goals for programmes according to the strategic objectives of the organisation

Implement appropriate level of Governance in-line with Group methods to ensure correct level of control

Managing the integration of programme outcomes / benefits into business as usual addressing the readiness of users, compatibility of work systems and the realisation of benefits

What you will bring to the role:

Proven experience as Head of Delivery across large scale strategic and technical programmes

Expert understanding of project/programme management techniques and methods both agile and waterfall

Excellent Knowledge of performance evaluation techniques and key metrics

Deep understanding of Workplace pensions

Outstanding knowledge of data analysis, reporting and budgeting

A business acumen with a strategic ability

Excellent organisational and leadership skills

An analytical mind-set with developed problem-solving abilities

Proven experience of working with third parties to deliver

Highly effective in dealing with major suppliers and Exec Level stakeholders

Qualifications/Knowledge

Proven leadership and teambuilding skills

Proven people management skills

Proven commercial awareness

High level influencing skills

Excellent communication both written and verbal

Proven project management skills

About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance.

Inclusion, diversity and belonging

We’re an inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.

Apply Now

Refine Your Search

head of customer success jobs in glasgow, glg

Head of Delivery - Programme Manager

L&D Administrator

Head of Strategy Planning and Insight

Head of IB COO Governance

Head of Housing

Interim Head of PMO

Business Continuity & Facilities Operations Manager

PMO Analyst

Senior IT Service Manager

Senior HR Business Partner

Service Desk Manager

Transport Department Manager

Service Delivery Scheduler - Glasgow

Store Supervisor - 22 Hours - Sweaty Betty Glasgow, Scotland

Inside Sales Manager (Remote / Hybrid)

Optical Manager

Client Experience Specialist

Fire Resistance Administrator

Senior Estates Manager

Store Manager - West Scotland

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