Hall manager Work, Jobs in Scotland (with Salaries)

Customer Service Team Manager
HarperCollins UK —Glasgow
- Hybrid work
- Writing skills
- Organisational skills
- Training & development
Quick apply
Hospitality Venue Operations Manager - Bonar Hall
Dundee University Students Association —Dundee
- £29,743 - £29,744 a year
- Overtime
- Social media management
- University
- Team management
Quick apply
10d
Depute Head Teacher, Kirkwall Grammar School
Orkney Islands Council —Kirkwall
- £81,693 a year
- Experience working with children
- School
- Teaching
- Relocation assistance
Technicians - Lighting, Sound & Stage
Perth Theatre and Concert Hall —Perth
- £28,189.20 a year
- Full-time
- In-person
Quick apply
9d
Duty Manager
Greyfriars Charteris Centre —Edinburgh
- £14.20 an hour
- Weekend availability
- Hospitality
- Customer service
- In-person
- Free parking
Quick apply
Head Concierge
Mar Hall Golf & Spa Resort —Bishopton
- Weekend availability
- Hotel
- Organisational skills
- Leadership
- Free parking
- Employee discount
Quick apply
12d
Quality Assurance Operative
Halls of Scotland —Prestwick
- £13.75 an hour
- Monday to Friday
- Continuous improvement
- Quality control
- In-person
- Free parking
- Employee discount
Quick apply
4d
Reservations Co-ordinator
The Bruntsfield Hotel —Edinburgh
- £12.71 an hour
- Full-time
- Hospitality
- Sales
- Customer service
- Employee discount
Housekeeper (part-time)
Grange Hall (Scotland) Ltd —Melrose
- £13.75 an hour
- Part-time
- English
- Driving
- In-person
Quick apply
Cleaner
Parklands Hotel and Country Club —Glasgow
- £12.71 an hour
- Weekend availability
- Customer service
- Hotel
- Supervising experience
- Free parking
- Annual leave
Quick apply
1d
Housekeeping Supervisor
The Bruntsfield Hotel —Edinburgh
- £13.31 an hour
- Full-time
- Customer service
- English
- Hotel
- Employee discount
Senior Project Engineer - Electrical
Equans —Motherwell North
- Full-time
- Annual leave
- Employee assistance programme
Assistant Manager | Glasgow NEW OPENING
Rudy's Pizza —Glasgow
- £32,900 a year
- Full-time
- Restaurant management
- Supervising experience
- Recruiting
- Employee discount
Quick apply
8d
Senior Care Assistant Nights - Bank
St Philips Care Caledonia Ltd —West Linton
- £100 a week
- Night shift
- Management
- Medication administration
- Nursing home
- Paid training
- Annual leave
Senior Care Assistant Days - Bank
St Philips Care Caledonia Ltd —West Linton
- £100 a week
- Management
- Medication administration
- Nursing home
- Paid training
- Annual leave
Food & Beverage Supervisor
Apex Hotels Ltd —Dundee
- £13.65 an hour
- Part-time
- Bar
- Restaurant management
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Senior Care Assistant - Nights
St Philips Care Caledonia Ltd —West Linton
- £100 a day
- Night shift
- Management
- Medication administration
- Nursing home
- Paid training
- Annual leave
Domestic & Laundry Assistant - Bank
St Philips Care Caledonia Ltd —West Linton
- Cleaning
- Paid training
- Annual leave
Gymnastics Coach ( Part Time & Bank Contract )
Glasgow Life —Glasgow
- £14.37 - £15.25 an hour
- Weekend availability
- Communication skills
- Employee assistance programme
- Employee discount
1d
255136 Digital Project Officer
NHS Scotland —Livingston
- £34,544 - £43,039 a year
- Call to connect
9d

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Customer Service Team Manager

HarperCollins UK
Glasgow

Quick apply

Job details

Permanent

Qualifications

Report writing
Operations management
Report generation
Stakeholder liaison
Writing skills
Process improvement
Internal department liaison
Complaint handling
Performance management
Organisational skills
Customer interaction
Training & development
Team motivation leadership

Full job description

Description

Please note this vacancy may close before the deadline, subject to the volume of applications received. We encourage you to apply as soon as possible.

This role exists to be an integral part of the Customer & Clients Services Team, you are responsible for co-ordinating the work of others to ensure front line support of our customer, clients & stakeholders is delivered to high quality standards, consistently, acting as a conduit between the operations and technology teams to facilitate effective and managed solutions to daily workload requests, queries and challenges that impact the customer experience.

Key Responsibilities

Effectively lead a strong team, supporting them in their day to day activities, driving performance and focusing on embedding a coaching and development structure
Seek, create, and deliver opportunities through your team and personally to support excellent performance by improving processes, maximising resource, and efficiencies.
Taking ownership of customer issues, escalations, or complaints in a professional and timely manner
Enhancing customer service experience wherever possible
Keeping accurate records and documenting customer service actions
Analysing daily dashboard statistics ensuring staff productivity is high, with focus on achieving first time resolution
Compiling accurate reports on team activity
Controlling workflow to achieve daily department SLA’s

Skills, Knowledge & Expertise

Proven work experience in a similar type of role focused on delivering excellent customer service
Excellent knowledge of management methods and techniques
Experience working closely with clients and customers
Experience handing customer issues and complaints professionally and efficiently
Strong sense of urgency in a fast-paced environment
Prioritising and working to tight deadlines
Flexible, reliable, and patient
Quick and critical thinker
Excellent organisational skills
Ability to motivate team members and colleagues
Resilient and able to work under pressure
Results and targets focused
A strong desire to support and develop those around you

If you wish to discuss anything regarding this position and/or your application to this role, please reach out directly to [email protected] with subject heading ‘Vacancy Query’ plus the job title and we will aim to get back to you within 5 working days.

About HarperCollins UK

With a history stretching back over 200 years, HarperCollins is the second largest consumer book publisher in the world. Here at HarperCollins UK, we publish around 1,500 books a year for readers of all ages and interests.

Our bestsellers include Bernard Cornwell, Adele Parks, Jonathan Franzen, and Chimamanda Ngozi Adichie. Memoirs of British prime ministers. Hilary Mantel’s Wolf Hall trilogy. George R. R. Martin’s A Song of Ice and Fire series. And legendary titles by legacy authors J.R.R. Tolkien, Agatha Christie and C.S. Lewis.

We’re home to the most iconic bears, Paddington, Rupert and Winnie-the-Pooh, and Judith Kerr, Rob Biddulph and Michael Morpurgo, Mr Men & Little Miss, Thomas & Friends and Minecraft for our younger readers.

We have offices in London, Honley, Manchester, Edinburgh, Glasgow and Dublin. In London, we’re in The News Building with News UK. Keeping our historic connection to Glasgow, we’re also based in the Robroyson district where each week, our distribution centre sends up to 3 million books around the world.

Quick apply

Refine Your Search

hall manager jobs in scotland

Customer Service Team Manager

Hospitality Venue Operations Manager - Bonar Hall

Depute Head Teacher, Kirkwall Grammar School

Technicians - Lighting, Sound & Stage

Duty Manager

Head Concierge

Quality Assurance Operative

Reservations Co-ordinator

Housekeeper (part-time)

Cleaner

Housekeeping Supervisor

Senior Project Engineer - Electrical

Assistant Manager | Glasgow NEW OPENING

Senior Care Assistant Nights - Bank

Senior Care Assistant Days - Bank

Food & Beverage Supervisor

Senior Care Assistant - Nights

Domestic & Laundry Assistant - Bank

Gymnastics Coach ( Part Time & Bank Contract )

255136 Digital Project Officer

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Key Responsibilities

Skills, Knowledge & Expertise

About HarperCollins UK

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