Junior it support Work, Jobs in Birmingham, Eng (with Salaries)

Service Desk Analyst
Hexaware Technologies —Birmingham
- £30,000 a year
- Hybrid work
- Customer service
- English
- Mentoring
Quick apply
Junior DBA
SCC —Birmingham
- £35,000 - £42,000 a year
- Monday to Friday
- Hybrid work
- Oracle
- IT
8d
Junior Digitalisation Engineer
M Group —Stafford
- Overtime
- Java
- JavaScript
- APIs
- Annual leave
- Employee assistance programme
7d
Senior EmbeddedSoftware Engineer
TechBiz Global GmbH —Birmingham
- Full-time
- Engineering
- Master's degree
- C++
Quick apply
Principal Software Engineer Backend Technologies, Platform (UK Remote)
Turnitin, LLC —Birmingham
- Full-time
- Remote
- DevOps
- System design
- Java
- Annual leave
Quick apply
1d
Entry level IT Help Desk Support
Komfort —Wednesbury
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Life insurance
Quick apply
2d
Senior 1st Line Support Analyst
Intercity Technology —Birmingham
- Hybrid work
- Windows
- Communication skills
- Employee assistance programme
4d
Junior Integration Engineer
Ericsson —Birmingham
- Azure
- Laboratory experience
- Java
10d
Junior Integration Engineer
Ericsson —Nuneaton
- Azure
- Laboratory experience
- Java
10d
Graduate Technical Business Analyst, Data Warehouse Integration and Reporting, Birmingham
Acturis —Birmingham
- Full-time
- Hybrid work
- SQL
- Maths
- Bachelor's degree
9d
Junior HRIS Specialist EMEIA
ASSA ABLOY —Willenhall
- Analysis skills
- Travel
- Human resources
18h
Junior Integration Engineer
Ericsson —Wednesbury
- Azure
- Laboratory experience
- Java
10d
Junior Integration Engineer
Ericsson —Coventry
- Azure
- Laboratory experience
- Java
10d
Product Manager
HM Revenue and Customs —Birmingham
- £58,541 - £64,624 a year
- Part-time
- Hybrid work
- English
- Analysis skills
- Presentation skills
- Work from home
8h
Major Incident Management Lead
Coventry Building Society —Coventry
- £68,000 - £93,500 a year
- Full-time
- Hybrid work
- Driving
- Travel
- Mentoring
3d

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Junior DBA
SCC —Birmingham
Demonstrated experience handling multiple customers and projects simultaneously. Location: Birmingham (SCC operate hybrid working, which comprises of a mix of…
£35,000 - £42,000 a year
8d
Junior Digitalisation Engineer
M Group —Stafford
Database understanding — Working with MSSQL/MySQL, writing queries and shaping simple schemas. For certain roles, successful candidates will be subject to 3rd…
7d

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Service Desk Analyst

Hexaware Technologies -
Birmingham

Quick apply

Job details

Permanent
£30,000 a year

Qualifications

SCCM
Customer service
English
Technical support
DHCP
ITIL
Remote access software
IT support
Mentoring
Computer networking
DNS
Bomgar
SharePoint
ServiceNow
Problem management
Communication skills
Active Directory
Intune
VPN

Full job description

We believe that you do not need to match every requirement for the job position to make a valuable contribution to our team. We want to hear from you if you have the passion

and potential to drive our mission forward!

At Hexaware, we are committed to building and fostering a team with diverse backgrounds, experiences and skills. We value diversity and inclusion and strive to create a workplace where everyone feels welcome and supported. If you require any reasonable adjustments during the application process, please let us know.

Experience and Skills

Graduate with at least 3 years of experience working as Service Desk personnel in the UK, with a proven track record of handling complex technical issues.
Excellent English communication skills, demonstrated by a Versant Score of 70 or higher.
Advanced knowledge of ITIL processes, including Incident, Change, and Problem Management, with the ability to implement and improve these processes.
Strong expertise in Active Directory management, Microsoft 365 services, and network troubleshooting.
Experience in mentoring junior team members and contributing to team development.
Hands-on experience with ITSM tools like ServiceNow and remote support tools such as BeyondTrust.
Proven ability to analyze service performance metrics and implement improvements to enhance efficiency and user satisfaction.

Responsibilities

Develop and share advanced Service Desk reports, providing insights into performance and areas for improvement.
Drive process automation and self-service initiatives to reduce repetitive manual tasks and improve efficiency.
Provide expert-level technical support via phone, email, live chat, and self-service platforms, ensuring a professional and user-friendly experience.
Handle complex troubleshooting for advanced technical issues, minimizing the need for escalation to higher-level support.
Manage and optimize Active Directory tasks, including account creation, group policy management, security access control, and directory synchronization.
Deliver advanced support for Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive.
Troubleshoot and resolve network issues, including DNS, DHCP, VPN, firewall, and proxy configurations.
Utilize tools like SCCM or Intune for remote desktop and endpoint management.
Monitor and manage IT service tickets, ensuring proper categorization, prioritization, and timely resolution.
Create and analyze detailed reports to track service performance and recommend improvements.
Maintain and update the knowledge base with advanced guides, FAQs, and technical documentation.
Ensure proper ticket logging and assignment, prioritizing issues based on severity and business impact.
Proactively follow up on incidents to meet service deadlines and prevent business interruptions.
Escalate unresolved issues promptly to avoid prolonged downtime.
Use ITSM tools like ServiceNow to manage tickets and workflows efficiently.
Provide remote support using tools like BeyondTrust to resolve user issues quickly and effectively.

Soft Skills

Exceptional customer service skills, with the ability to handle complex and high-pressure situations calmly and professionally.
Analytical mindset with excellent problem-solving skills to address technical and operational challenges.
Highly organized and detail-oriented, ensuring accurate documentation and efficient task management.
Empathetic and patient, with a user-focused approach to resolving issues.
Ability to prioritize tasks effectively and manage competing demands in a fast-paced environment.

Pay: £30,000.00 per year

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Birmingham (West Midlands)

Quick apply

Refine Your Search

junior it support jobs in birmingham, eng

Service Desk Analyst

Junior DBA

Junior Digitalisation Engineer

Senior EmbeddedSoftware Engineer

Principal Software Engineer Backend Technologies, Platform (UK Remote)

Entry level IT Help Desk Support

Senior 1st Line Support Analyst

Junior Integration Engineer

Junior Integration Engineer

Graduate Technical Business Analyst, Data Warehouse Integration and Reporting, Birmingham

Junior HRIS Specialist EMEIA

Junior Integration Engineer

Junior Integration Engineer

Product Manager

Major Incident Management Lead

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