Client reporting onboarding Work, Jobs in Dalkeith, Mln (with Salaries)

Helpdesk Team Leader
Lovat's Group —Loanhead
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
Home Care Services Manager
JR Care Ltd —Dalkeith
- From £37,000 a year
- Full-time
- Microsoft Excel
- Organisational skills
- Contracts
Quick apply
12d
Operations Support Manager
OCS Group —Livingston
- £15.50 an hour
- Microsoft Office
- Analysis skills
- Driving
Quick apply
Client Programme Manager
Burges Salmon —Edinburgh
- Business development
- Continuous improvement
- Time management
Director – Project Management - Global VAT Compliance & Reporting (GVCR)
RSM UK —Edinburgh
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Project management
Global Delivery Division Lead
Clearwater Analytics, Ltd. —Edinburgh
- Sales
- Microsoft Office
- Project management
Quick apply
6d
New Business Senior Manager
BDO —Edinburgh
- Full-time
- Business development
Team Leader - Financial Management and Payroll Service
Lothian Centre for Inclusive Living —Edinburgh
- £32,100 a year
- Full-time
- Hybrid work
- Management
- Microsoft Office
- Project management
- Free parking
- Work from home
Quick apply
Sr. Subject Matter Expert - Implementations
Clearwater Analytics, Ltd. —Edinburgh
- Master's degree
- Bachelor's degree
- Accounting
Quick apply
6d
Technical Director, Capture Management Lead - Water
AECOM —Edinburgh
- Full-time
- Hybrid work
- Sales
- Travel
- Leadership
Technical Asset Manager (Wind)
BayWa r.e. —Edinburgh
- Full-time
- Microsoft Excel
- Engineering
- Microsoft Office
- Employee assistance programme
- Employee discount
12d
Senior Revit Technician
AECOM —Edinburgh
- Full-time
- Hybrid work
- Engineering
Senior CAD Technician
AECOM —Edinburgh
- Full-time
- Hybrid work
- Civil engineering
- Engineering
Blast Technical Lead
AECOM —Edinburgh
- Full-time
- Hybrid work
- AutoCAD
- Analysis skills
- Project management
Wastewater Modeller
AECOM —Edinburgh
- Full-time
- Hybrid work
- Engineering
- Data analysis skills
- Master's degree
Cleaning Supervisor
ABM —Edinburgh
- £14.07 an hour
- Full-time
- English
- Communication skills
Landscape Architect
AECOM —Edinburgh
- Full-time
- Hybrid work
- AutoCAD
- English
- Microsoft Office
2d
Hospitality Procurement Lead
triSaaS (Enhance) —Edinburgh
- Full-time
- Hospitality
- Management
- Analysis skills
- Free parking
- Sick pay
Quick apply
9d
Human Resources Business Partner (9 month FTC)
Charles River Laboratories —Tranent
- £35,000 - £45,000 a year
- Full-time
- Sales
- Administrative experience
- Analysis skills
12d
Lead driver (Not Amazon) £185+ per day
KBAN Logistics —Edinburgh
- £185 - £219 a day
- Weekend availability
- Driving
- In-person
- Leadership
Quick apply
6d

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Helpdesk Team Leader

Lovat's Group
Loanhead

Quick apply

Job details

Full-time

Benefits

Free parking
Company pension
Employee assistance programme
On-site parking

Qualifications

Customer service
Facilities management
Maintenance
Microsoft Office
Administrative experience
Supervising experience
Organisational skills
IT
Leadership
Help desk

Full job description

Service Desk Team Leader

Location: Edinburgh Office
Salary: Competitive (DOE)
Job Type: Full-Time, Permanent
Reference: SDL 2026

Join One of Scotland's Fastest Growing FM & Engineering Businesses

Lovat's Group is an award-winning Facilities Management, Mechanical & Electrical, HVAC, Refrigeration, Commercial Catering and Compliance Services provider delivering services across Scotland.

As our client portfolio continues to grow, we are seeking an experienced Service Desk Team Leader to support the day-to-day management of our Service Desk operation, ensuring exceptional service delivery to our customers while leading and developing a high-performing administration team.

This is an exciting opportunity for an organised and customer-focused individual looking to play a key role within a growing Facilities Management business.

The Role

Reporting to the Service Desk Manager, the Service Desk Team Leader will oversee the daily operation of the Service Desk, ensuring reactive and planned maintenance works are managed efficiently and in line with contractual service level agreements.

The successful candidate will provide leadership and support to Service Administrators while acting as a key link between clients, engineers, subcontractors and operational management teams.

You will be responsible for driving service performance, maintaining excellent customer relationships and ensuring all works are coordinated effectively from initial client contact through to completion.

Key ResponsibilitiesService Delivery

Support the daily management of reactive and planned maintenance activities.
Monitor and manage job progression to ensure contractual response and resolution times are achieved.
Coordinate engineering resources to maximise productivity and service delivery.
Escalate service issues and resource constraints where necessary.
Support out-of-hours planning and service continuity arrangements.

Team Leadership

Provide day-to-day leadership and guidance to Service Desk Administrators.
Assist with onboarding, training and development of team members.
Conduct regular quality checks and performance reviews.
Promote a positive, professional and collaborative working environment.
Support the implementation of new processes and continuous improvement initiatives.

Customer Service

Act as an escalation point for customer enquiries and service issues.
Develop and maintain strong working relationships with clients.
Ensure customer communications are professional, accurate and timely.
Support client reporting and performance review meetings where required.

Administration & Systems

Manage work orders through the CAFM system from creation to completion.
Monitor engineer attendance, updates and job progression.
Ensure all documentation, service records and client reports are completed accurately.
Produce management information and KPI reports.
Support contract mobilisation and service delivery improvements.

Essential Requirements

Previous experience within a Service Desk, Helpdesk, Facilities Management or Maintenance environment.
Experience supervising or leading an administrative or service coordination team.
Strong organisational and planning skills.
Excellent customer service and communication abilities.
Ability to prioritise workloads in a fast-paced environment.
Strong IT skills including Microsoft Office and service management systems.
Professional and proactive approach to problem solving.

Desirable Requirements

Experience within Facilities Management or Engineering Services.
Knowledge of CAFM systems such as Joblogic.
Understanding of planned preventative maintenance (PPM) and reactive maintenance processes.
Experience producing KPI and performance reports.
Previous involvement in contract mobilisation and service delivery improvement projects.

What We Offer

Competitive Salary (DOE).
Company Pension Scheme.
Employee Assistance Programme.
Ongoing Training & Development.
Career Progression Opportunities.
4.5 Day Working Week.
Modern Office Environment.
Supportive Management Team.
Opportunity to join a growing and ambitious business.

Working Hours

Monday – Thursday: 8:00am – 4:30pm
Friday: 8:00am – 1:00pm

Why Lovat's Group?

Lovat's Group continues to expand across Scotland, delivering engineering and facilities management services to some of the country's most prestigious organisations.

We are committed to developing our people, embracing innovation and delivering exceptional service through our core values of:

Accountability | Transparency | Doing Things Properly

If you are an experienced Service Desk professional looking to take the next step in your career and help shape a growing service operation, we would love to hear from you.

Apply now and become part of the Lovat's Group team.

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

client reporting onboarding jobs in dalkeith, mln

Helpdesk Team Leader

Home Care Services Manager

Operations Support Manager

Client Programme Manager

Director – Project Management - Global VAT Compliance & Reporting (GVCR)

Global Delivery Division Lead

New Business Senior Manager

Team Leader - Financial Management and Payroll Service

Sr. Subject Matter Expert - Implementations

Technical Director, Capture Management Lead - Water

Technical Asset Manager (Wind)

Senior Revit Technician

Senior CAD Technician

Blast Technical Lead

Wastewater Modeller

Cleaning Supervisor

Landscape Architect

Hospitality Procurement Lead

Human Resources Business Partner (9 month FTC)

Lead driver (Not Amazon) £185+ per day

I want to receive the latest job alerts for client reporting onboarding in dalkeith, mln

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