Customer relations representative Work, Jobs in Windlesham, Sry (with Salaries)

Complaints and ME’s Manager
Hillingdon Council —Uxbridge
- £53,172 - £57,402 a year
- Management
- Analysis skills
- Leadership
- Free parking
- Employee discount
11d
Green Spaces Inspector
Hillingdon Council —Uxbridge
- £32,535 - £33,987 a year
- IT
- Communication skills
- Free parking
- Employee discount
13d
Global Employee Relations Investigator
HP —Reading
- Full-time
- Bachelor's degree
- Human resources
- Business
ZONAL OPERATIONS MANAGER
Merlin Entertainments —Windsor
- £32,900 a year
- Weekend availability
- Customer service
- Team management
- Resort
- Free parking
- Employee assistance programme
4d
Head of Human Resources - Grosvenor
The Rank Group —Maidenhead
- Human resources
- Leadership
Quick apply
3d
Sous Chef
Holiday Inn high street Kensington hotel —London
- £37,500 a year
- Full-time
- Hotel
- In-person
- Store discount
- Employee discount
Quick apply
3d
Sales Executive
Brayley —Hendon
- £22,500 - £65,000 a year
- Full-time
- Sales
- Customer service
- Communication skills
- Life insurance
- Referral programme
Quick apply
Plumber/ Leak Detection Engineer
BELFOR UK Ltd —Guildford
- £37,311.75 a year
- Full-time
- Customer service
- Maintenance
- Plumbing
Quick apply
Comunity Representative
DIGI TELECOM LIMITED —Watford
- £19,600 - £36,000 a year
- Part-time
- Remote
- Bilingual
- Customer service
- Organisational skills
Quick apply
Placement Officer
Buckinghamshire New University —High Wycombe
- £29,588 - £33,002 a year
- Hybrid work
- Customer service
- Administrative experience
- Organisational skills
- Employee discount
8d
Senior Supervisor
OCS Group —London
- £16.38 an hour
- Weekend availability
- Remote
- Administrative experience
- Supervising experience
- Organisational skills
Quick apply
11d
HR Systems Officer
Hillingdon Council —Uxbridge
- £42,771 - £46,968 a year
- Microsoft Excel
- Data analysis skills
- Human resources
- Free parking
- Employee discount
11d
Fleet Manager
Hillingdon Council —Uxbridge
- £58,461 - £62,766 a year
- Maintenance
- Contracts
- Leadership
- Free parking
- Employee discount
Senior Insurance Officer (Temp)
Hillingdon Council —Uxbridge
- £21.41 - £22.41 an hour
- Full-time
- Hybrid work
- Time management
- Free parking
- Employee discount
2d
Assistant Manager, Kurt Geiger Flagship Store, Oxford Street
Kurt Geiger —London
- Full-time
- Sales
- Retail management
- Employee discount
Quick apply
HR Business Partner
Epsom and St Helier University Hospitals NHS Trust —Epsom
- £51,657 - £58,785 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
10d
HR Business Partner
Surrey Downs Health and Care —Epsom
- £51,657 - £58,785 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
10d
Senior Project Manager
Emcor —London
- Full-time
- Management
- PMP
- Master's degree
- Employee assistance programme
- Referral programme
Quick apply
6d
Front of House Staff
MAD-LAGREE Fitness —London
- £13 an hour
- Part-time
- Hospitality
- Customer service
- English
- Store discount
- Employee discount
Quick apply
Clinical Research Fellow Hepatology Medicine
Chelsea and Westminster Hospital NHS Foundation Trust —London
- £49,909 - £61,825 a year
- Full-time
1d

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Complaints and ME’s Manager

Hillingdon Council -
Uxbridge

Apply Now

Job details

Permanent
£53,172 - £57,402 a year
11 days ago

Benefits

Free parking
Cycle to work scheme
Company pension
Employee discount
Flexible schedule

Qualifications

Report writing
Management
Analysis skills
Leadership
Communication skills

Full job description

About the role

We are looking for an experienced and motivated manager to lead Hillingdon Council’s Complaints and Members’ Enquiries Team.

This is a key leadership role responsible for ensuring complaints and enquiries from Members and MPs are handled efficiently, professionally and in line with statutory requirements. You will lead a specialist team, manage complex and sensitive cases, oversee Ombudsman investigations, and use customer feedback to drive service improvement across the Council.

About You

You will have:

Significant experience managing a customer-focused, complaints, casework or regulatory service.
Strong leadership and people management skills.
Experience handling complex and sensitive complaints and enquiries.
Excellent written communication and report-writing skills.
Strong analytical skills and the ability to make sound, evidence-based decisions.
The ability to build effective relationships with senior managers, elected Members and external organisations.

What You’ll Do

You will:

Lead the Council’s corporate complaints and Members’ Enquiries function.
Manage Ombudsman investigations and high-profile escalations.
Drive improvements through learning from complaints and resident feedback.
Monitor performance, quality and compliance.
Support the development of policies, guidance and best practice across the organisation.

Why Join Us?

This is an exciting opportunity to influence how the Council responds to residents, improves services and delivers excellent customer experience. You will work closely with senior leaders and play a vital role in helping us put residents first.

Apply now and help us deliver excellent outcomes for Hillingdon residents.

About us

We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development.

Here’s a comprehensive overview of the fantastic benefits we provide:

Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff.
Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
Cycle to Work – Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.
Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
Travel Support – Make your daily commute easier with our season ticket loans and free car parking.
Trade Union Membership – The Council recognises UNISON, Unite, AEP and GMB and supports employees’ freedom of choice in relation to trade union membership.

Equity, Diversity and Inclusion Statement

At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly.

The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities.

Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation's success.

Recruitment Information

Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role and wish to be considered under this scheme. We believe in the option to choose, so candidates declaring a disability have the choice to opt in for consideration under this scheme, on a ‘per application’ basis.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment.

Some posts are subject to The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2019 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

In addition to verifying Right to Work in the UK and a new starter health questionnaire, the post is subject to the following pre-employment screening:

Basic/ Standard/ Enhanced DBS Check
Qualifications Check
Professional Registration Check
2/ 5 years of Referencing

Please note: Priority will be given to those at risk of redundancy within Hillingdon Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.

It may be necessary due to a high volume of applications to close this role early. We therefore recommend you apply as soon as possible to avoid disappointment.

Apply Now

Refine Your Search

customer relations representative jobs in windlesham, sry

Complaints and ME’s Manager

Green Spaces Inspector

Global Employee Relations Investigator

ZONAL OPERATIONS MANAGER

Head of Human Resources - Grosvenor

Sous Chef

Sales Executive

Plumber/ Leak Detection Engineer

Comunity Representative

Placement Officer

Senior Supervisor

HR Systems Officer

Fleet Manager

Senior Insurance Officer (Temp)

Assistant Manager, Kurt Geiger Flagship Store, Oxford Street

HR Business Partner

HR Business Partner

Senior Project Manager

Front of House Staff

Clinical Research Fellow Hepatology Medicine

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