Ticket manager Work, Jobs in Gloucester, Gls (with Salaries)

Technical Account Manager
NCC Group —Cheltenham
- Full-time
- Hybrid work
- Communication skills
- Analytics
- Annual leave
Quick apply
13d
Assistant Swim Teacher (Level 1) - Part Time - GL1 Leisure Centre
Freedom Leisure —Gloucester
- Up to £12.71 an hour
- Part-time
- Experience working with children
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
11d
Assistant Manager
Farmfoods —Worcester
- £31,449.00 - £32,648.16 a year
- Weekend availability
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee discount
Quick apply
5d
IT Support Apprentice
QA Apprenticeships —Tewkesbury
- £17,000 a year
- Full-time
- Communication skills
- Employee discount
5d
Urban Outfitters Team Leader - Cheltenham, UK
Urban Outfitters —Cheltenham
- Part-time
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee assistance programme
Deputy Manager
Aldi —Bishops Cleeve
- £14.75 - £15.72 an hour
- Customer service
- Team management
- Retail management
- Annual leave
Female Casual Support Worker
Advance Housing and Support Ltd —Malvern
- £12.79 - £14.33 an hour
- Weekend availability
- Medication administration
- English
- Annual leave
- Employee assistance programme
Lifeguard - Casual - Freedom Leisure, Lydney
Freedom Leisure —Lydney
- Up to £12.71 an hour
- Temporary
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
4d
HGV Class 2 Driver - Tippers
Smiths Gloucester Limited —Gloucester
- £15 an hour
- Customer service
- Free parking
- Employee discount
Quick apply
Finance Director
The Jockey Club —Cheltenham
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
Vocational Instructor Life Skills Part time
Ministry of Justice —Thornbury
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Leadership
- Annual leave
Group Head Receptionist
The Close, Tetbury —Tetbury
- £14.06 - £16.17 an hour
- Full-time
- Hotel
- Mentoring
- Training & development
- Employee discount
Facilities Assistant
Open GI —Worcester
- £26,000 - £27,500 a year
- Full-time
- Computer skills
- Annual leave
- Employee assistance programme
Quick apply
11d
2nd Line IT Engineer
Commercial —Cheltenham
- £28,000 - £34,000 a year
- Full-time
- Hybrid work
- SharePoint
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
10d
Senior Retail Advisor
EE —Hereford
- £15.29 an hour
- Part-time
- Customer service
- Annual leave
General Foreperson - Regional Civil Engineering Business - South West
Octavius Infrastructure —Cirencester
- Full-time
- Hybrid work
- Civil engineering
- Management
- Quality control
- Annual leave
Customer Service Advisor - Part Time - Corinium Museum
Freedom Leisure —Cirencester
- Up to £12.71 an hour
- Part-time
- Front desk
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
11d
Store Assistant Manager - 40 Hours - Sweaty Betty Cheltenham, England
Wolverine Worldwide —Cheltenham
- Weekend availability
- Supervising experience
- Retail management
- Leadership
- Flexible schedule
- Referral programme
Retail Assistant - Part Time, Evenings & Weekends
Farmfoods —Worcester
- £10.95 - £12.81 an hour
- 12 hour shift
- Customer service
- School
- Annual leave
- Employee discount
Quick apply
13d
Apprentice Retail Supervisor
Farmfoods —Worcester
- £13.61 an hour
- Full-time
- Customer service
- Cleaning
- Annual leave
- Employee discount
Quick apply
13d

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Technical Account Manager

NCC Group -
Cheltenham

Quick apply

Job details

Full-time
13 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Car scheme

Qualifications

Technical troubleshooting
IT service management
CISSP
Technical support
CISM
Incident response
Risk management
Relationship management
Technical roadmaps
Cybersecurity
CompTIA Security+
Communication skills
Analytics

Full job description

Description

The TAM is the customer's technical owner for the service and the expert voice in the relationship. They quantify the customer's security maturity through the TAM Score framework, build and steer a defensible 12-month technical roadmap, and provide the depth of Microsoft Azure Sentinel/Defender XDR expertise needed to advise credibly on priorities. TAMs translate data into narrative - interpreting scores, surfacing the highest-leverage gaps, and guiding customers toward measurable improvement quarter by quarter. They act as a technical buffer between customers and internal operational teams by resolving technical queries, advising on improvements, and ensuring issues are properly packaged when escalation is required.

Key Responsibilities

Own the technical relationship: understand the customer environment end-to-end, maintain technical context, and operate as the trusted advisor in the partnership.
Own the TAM Score narrative: interpret Environment, SOC, and Health scores into a credible story about where the customer stands and where to focus next - accountable for the quality of the diagnosis and recommendations, not the absolute score.
Build and maintain the 12-month technical roadmap: anchored to the TAM Score, with defined quarterly focus areas tied to the highest-leverage gaps.
Deliver the TAM/technical portion of Quarterly Business Reviews: present the score, narrate progress, and align with customer stakeholders up to CISO/senior IT leadership.
Deliver reactive technical support via tickets (troubleshooting, investigation support, remediation guidance).
Deliver proactive technical expertise and drive continuous improvement (Tier A included): posture and coverage advisory, tuning/noise reduction, cost/retention optimisation, automation uplift.
Own technical deliverables: automation/playbooks where in scope, custom analytics and workbooks.
Drive the operational health-check catalogue as scheduled workstreams within the roadmap.
Advise on Defensive Breadth gaps (pentest cadence, IR retainer, EASM, DLP, tabletops, etc) - surfacing risk credibly and identifying where NCC services can close the gap.
Maintain and refresh the threat overview as the customer's environment and threat landscape evolve.

Key Requirements

Proven experience in cybersecurity, IT operations, or managed security services (3–7+ years)
Background in a customer-facing technical role (e.g. TAM, Security Consultant)
Experience engaging senior stakeholders (CISO, Head of IT/Security)
Strong understanding of SOC operations, threat detection, and incident response
Ability to understand end-to-end customer environments (cloud, infrastructure, security stack)
Experience with security tools (e.g. SIEM, EDR, SOAR, DLP, vulnerability management)
Able to interpret and translate security metrics into clear risk-based narratives
Proven ability to build and maintain 12-month technical roadmaps with quarterly focus
Strong skills in data analysis, prioritisation, and identifying high-impact improvements
Experience delivering Quarterly Business Reviews (QBRs) to senior audiences
Ability to act as a trusted advisor, owning the technical customer relationship
Experience balancing reactive support (tickets, troubleshooting) and proactive improvement
Capability to deliver continuous improvement initiatives (tuning, optimisation, automation)
Experience creating technical deliverables (playbooks, dashboards, analytics, reports)
Knowledge of defensive security domains (pentest, IR, EASM, DLP, tabletop exercises)
Ability to identify security gaps and align solutions/services to mitigate risk
Strong communication and storytelling skills, adapting for technical and non-technical audiences
Familiarity with service management practices (e.g. ITIL, ticketing systems)
Relevant certifications (e.g. CISSP, CISM, Security+, cloud security) – desirable
Proactive, accountable, and customer-focused mindset with strong ownership

Job Benefits

Flexible Working: Balance your work and personal life with our flexible working options.
Generous Holiday Allowance: Enjoy 25 days of holiday, plus bank holidays, with the option to buy up to 5 additional days of annual leave.
Medicash & Critical Illness Scheme
Financial & Investment Benefits: Enjoy peace of mind with our Pension, Life Assurance, and Share Save Scheme.
Community & Volunteering Programmes: Make a difference in your community with our volunteering opportunities.
Green Car Scheme: Drive green and save money with our eco-friendly car scheme.
Cycle Scheme: Stay fit and healthy with our cycle-to-work scheme.
Special Time Off: Take time off for those big moments in life, like getting married/entering into a civil partnership, becoming a grandparent, and welcoming home a new pet.
Family Planning: Benefit from our generous maternity and paternity leave, as well as time off and support for those undergoing fertility treatments.

About NCC Group

We assess, develop and manage cyber threats across our increasingly connected society. We advise global technology, manufacturers, financial institutions, critical national infrastructure providers, retailers and governments on the best way to keep businesses, software and personal data safe.

With our knowledge, experience and global footprint, we are best placed to help businesses identify, assess, mitigate & respond to the risks they face.

We are passionate about making the Internet safer and revolutionising the way in which organisations think about cyber security.

Headquartered in Manchester, UK, with over 35 offices across the world, NCC Group employs more than 2,000 people and is a trusted advisor to 15,000 clients worldwide.

We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days, please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.

If you do not want us to retain your details, you can utilise the Manage Your Data tool provided by Pinpoint or contact us directly at: [email protected]. All personal data is held in accordance with the NCC Group Privacy Notice.

We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.

Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process.

Quick apply

Refine Your Search

ticket manager jobs in gloucester, gls

Technical Account Manager

Assistant Swim Teacher (Level 1) - Part Time - GL1 Leisure Centre

Assistant Manager

IT Support Apprentice

Urban Outfitters Team Leader - Cheltenham, UK

Deputy Manager

Female Casual Support Worker

Lifeguard - Casual - Freedom Leisure, Lydney

HGV Class 2 Driver - Tippers

Finance Director

Vocational Instructor Life Skills Part time

Group Head Receptionist

Facilities Assistant

2nd Line IT Engineer

Senior Retail Advisor

General Foreperson - Regional Civil Engineering Business - South West

Customer Service Advisor - Part Time - Corinium Museum

Store Assistant Manager - 40 Hours - Sweaty Betty Cheltenham, England

Retail Assistant - Part Time, Evenings & Weekends

Apprentice Retail Supervisor

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