3rd line support Work, Jobs in Patchway, Gls (with Salaries)

2nd Line IT Support Engineer
Mintivo Ltd —Chippenham
- Up to £33,000 a year
- Weekend availability
- Continuous improvement
- Travel
- Mentoring
- Referral programme
Quick apply
Office Manager
Head Office —Bristol
- £38,000 - £40,000 a year
- Full-time
- Hospitality
- Bar
- Microsoft Office
Quick apply
14d
Commercial Manager
M Group —Newport
- Team management
- Travel
- Mentoring
- Annual leave
- Employee assistance programme
Risk Engineer
M Group —Newport
- Engineering
- Master's degree
- Bachelor's degree
- Annual leave
- Employee assistance programme
Senior Infrastructure Engineer (Windows & VDI)
Thorn SDS Ltd —Corsham
- £65,000 - £75,000 a year
- Full-time
- Communication skills
- Annual leave
- Life insurance
Quick apply
9d
Content Producer
Bristol City Robins Foundation —Bristol
- £25,779 a year
- Weekend availability
- Hybrid work
- Social media management
- Organisational skills
- Free parking
- Store discount
Quick apply
5d
Senior Scientist - In Vitro Biology
Charles River Laboratories —Portishead
- Full-time
- Hybrid work
- Doctoral degree
- Laboratory experience
- Master's degree
- Employee discount
Senior Surveyor
JAA-Jones Lang LaSalle Limited —Bristol
- Full-time
- Management
- Mentoring
- Organisational skills
Quick apply
Product Owner
Hawk-Eye Innovations (HEI) —Bristol
- £43,630 - £65,440 a year
- Full-time
- Hybrid work
- Travel
- Leadership
- Communication skills
- Annual leave
- Employee discount
Senior Infrastructure Engineer (Windows & VDI)
Thorn SDS —Corsham
- £65,000 - £75,000 a year
- Full-time
- Communication skills
- Annual leave
- Life insurance
9d
Social Care Hub Co-ordinator (EHCP Hub Lead)
Bristol City Council —Bristol
- £47,181 - £50,269 a year
- Full-time
- Hybrid work
- Annual leave
- Flexitime
11d
Network and Infrastructure Engineer
Avon Protection —Melksham
- £55,000 - £70,000 a year
- Continuous improvement
- Mentoring
- Communication skills
Quick apply
Managing Quantity Surveyor
M Group —Bristol
- Microsoft Powerpoint
- Microsoft Word
- Analysis skills
- Annual leave
- Employee assistance programme
4d
Multi-Skilled Maintenance Engineer
Kerry —Dursley
- 8 hour shift
- Computer literacy
- Programmable logic controllers
- Continuous improvement
- Employee assistance programme
10d
Cyber Security Analyst
Wealthtime —Bath
- Full-time
- Hybrid work
11d
Senior Network Engineer
Thorn SDS —Corsham
- £65,000 - £75,000 a year
- Full-time
- Communication skills
- Annual leave
- Life insurance
9d
Protective Security Adviser Principal
Defence Equipment and Support —Bristol
- £44,100 a year
- Full-time
- Hybrid work
- Travel
- Annual leave
- Employee discount
9d
Radio Systems Engineer
NECSWS —Chippenham
- Overtime
- Annual leave
Quick apply
Lecturer in Personal Development
Bath College —Radstock
- £30,348.15 - £40,015.50 a year
- Full-time
- English
- Mentoring
- Organisational skills
- Free parking
- Annual leave
13d

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2nd Line IT Support Engineer

Mintivo Ltd
Chippenham

Quick apply

Job details

Full-time
Up to £33,000 a year

Benefits

Unlimited paid holidays
Company pension
Private medical insurance
Referral programme

Qualifications

Microsoft Windows Server
Technical troubleshooting
ConnectWise
TCP
Mentoring junior staff
Ticket management
Microsoft Exchange
Continuous improvement
Mentoring
SharePoint
Technical writing
IP networking
Customer support
Customer interaction
Root cause analysis
Communication skills
Intune
Help desk

Full job description

Position

We are looking for a 2nd Line IT Support Engineer to join our Managed Services team. You will act as a key escalation point for 1st line, owning incidents, service requests and change through to resolution and delivering a high standard of technical support across our customer base.

This role is ideal for someone who enjoys problem solving, working with modern Microsoft technologies, and contributing to continual service improvement within an MSP environment.

Who we are

Mintivo is a Cloud-first Managed IT Service Provider based in Chippenham. Mintivo has grown +50% year on year. We have assembled a strong Board of Directors and Senior Leadership Team; built an incredible workforce, and have an extremely high reputation, winning multiple awards since our launch in 2018. With customers in a variety of sectors, this role is a fantastic opportunity to join a high-growth organisation that truly values both
employees and customers as well as providing a huge amount of future career opportunities.

What we offer

People & Culture is the heartbeat of Mintivo. We believe success is built from within and is why we are incredibly proud of our team, our working environment and our fun, friendly and inclusive office culture.
We live by our values. It is a fast paced, energetic and fun environment to be in. As an employee we will invest in you. We will invest in your training. We will invest our time and energy to help you develop your career and
become the very best in your field of work.

#TeamMintivo isn’t just a cliched hashtag made up for social media - it’s a true reflection of what it’s like to work for us.

Salary range up to £33,000 per annum, experience based and benchmarked in our industry and region
Unlimited holiday
Private Healthcare
Performance and salary reviews
Enrolment into the Mintivo Academy, aimed on your training and development needs with time available to complete during working hours
Access to online courses, work related plus more, all at your fingertips
Auto Enrolment pension scheme
Staff and Customer referral scheme
Great working atmosphere and balanced work environment – we are high performance and we take good care of each other
Employee socials and events run by our Social Committee
On site lounge area and Minchester bar
Lots of cake and fruit
And of course, you get to work for a fast-growing, modern, market leader like us!

This is a fantastic opportunity to join a welcoming, dynamic company offering a great culture and the chance to build a successful career.

Main Duties

Technical Support & Escalations

Provide 2nd line support for incidents and service requests escalated from 1st line
Troubleshoot and resolve issues across:
- Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams)
- Azure AD / Entra ID
Windows 11 and Windows Server
Networking (DNS, DHCP, TCP/IP, VPNs, firewalls)
Perform root cause analysis and implement permanent fixes
Liaise with 3rd line engineers where required

Managed Services Delivery

Manage tickets within SLA targets using the PSA system
Proactivelyidentifyrecurring issues and recommend improvements
Carry out scheduled maintenance, patching, and system health checks
Complete regular onsite visits for tier 1 clients.

Security & Compliance

Support endpoint security, MFA, Conditional Access, and backup solutions
Assist with Cyber Essentials / security best practices
Identify and escalate potential security incidents appropriately

Documentation & Knowledge Sharing

Create and maintain technical documentation and knowledge base articles
Provide feedback and mentoring to 1st line engineers
Contribute to service improvement initiatives and automation where possible

Essential Skills & Experience

Essential

Previous experience in a 2nd Line IT Support role, within an MSP
Strong knowledge of Microsoft 365 and Windows environments
Experience supporting multiple customers and managing priorities
Confident troubleshooting hardware, software, and network issues
Excellent customer service and communication skills
Experience with Azure / Intune / Endpoint Manager
Familiarity with RMM and PSA tools (e.g.HaloPSA, Autotask, ConnectWise)

Desirable

Exposure to VoIP, firewalls (Fortinet, Sophos, Meraki), or backups
IT certifications (Microsoft, CompTIA, ITIL)

Personal Attributes

Methodical and calm under pressure
Strong problem solving mindset
Takes ownership and sees issues through to resolution
Passionate about technology and continuous learning

Qualifications

No formal qualifications are required but it is important that you have some relevant technical skills and experience.

Who you are

Excellent customer service is at the heart of what we do – you have an enthusiastic “can do” attitude who will be a welcomed addition to a positive team in a great environment.
You have a a willingness to learn from others while striving to benefit and add value for our customers. You will be keen to learn and progress.

Notes

37.5 hours a week Mon-Fri. Due to the nature of the job some occasional work at weekends and outside of normal hours may be required.
Travel to customer sites may be required so the ability to travel as and when required needs to be considered.

This role requires a DBS and BPSS security checks.

Don't think it's for you, but perhaps you have a friend who would be a perfect fit? We would be very grateful if you would share our job link with them!

To Apply

If this role sounds like you, be sure to apply. We’re asking for an up-to-date CV and short cover letter telling us why you’re interested and how you think you’re a good fit. We can’t wait to meet you.
Mintivo Ltd are committed to securing the best talent regardless of gender, race, religion, age, sexual orientation, marital status, disability or any other characteristic that makes you, you.

Please only apply if you have the Right to Work in the UK.

Please note that we will do our best to reply to all applicants but if you have not heard from us within two weeks of applying, then feel free to give us a nudge!

Recruiters are not required at this time.

Talent Team at Mintivo

[email protected]
People & Culture Manager

About us

Who we are

Mintivo is a Cloud-first Managed IT Service Provider based in Chippenham. Mintivo has grown +50% year on year. We have assembled a strong Board of Directors and Senior Leadership Team; built an incredible workforce, and have an extremely high reputation, winning multiple awards since our launch in 2018. With customers in a variety of sectors, this role is a fantastic opportunity to join a high-growth organisation that truly values both employees and customers as well as providing a huge amount of future career opportunities.

Quick apply

Refine Your Search

3rd line support jobs in patchway, gls

2nd Line IT Support Engineer

Office Manager

Commercial Manager

Risk Engineer

Senior Infrastructure Engineer (Windows & VDI)

Content Producer

Senior Scientist - In Vitro Biology

Senior Surveyor

Product Owner

Senior Infrastructure Engineer (Windows & VDI)

Social Care Hub Co-ordinator (EHCP Hub Lead)

Network and Infrastructure Engineer

Managing Quantity Surveyor

Multi-Skilled Maintenance Engineer

Cyber Security Analyst

Senior Network Engineer

Protective Security Adviser Principal

Radio Systems Engineer

Lecturer in Personal Development

Other jobs to consider

I want to receive the latest job alerts for 3rd line support in patchway, gls

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