Sensat builds digital twin technology that helps deliver some of the UK’s and US’s most important infrastructure projects.
Work that once relied heavily on paper drawings and repeated site visits can now be supported by live spatial data and 3D models. Our customers use Sensat to make better decisions across energy-grid upgrades, water networks and major rail programmes.
As we grow, we’re building a more structured and consistent approach to how we support our customers. We want every customer to understand the value of Sensat, feel confident using the platform and have a great experience working with us.
You’ll take ownership of a varied portfolio of customers, becoming their main point of contact and helping them get the most from Sensat.
This role could suit someone already working in Customer Success or support, or someone with hands-on infrastructure experience who wants to move into a customer-facing technology role.
You’ll be responsible for:
- Managing a portfolio of Sensat customers, building strong working relationships with key users and project leads.
- Helping new customers get started with Sensat, ensuring their projects are set up correctly and users feel confident using the platform.
- Delivering virtual and in-person training sessions to help customers understand the platform and get up and running quickly.
- Making sure customers are actively using Sensat, understand its capabilities and can see clear value from their investment.
- Running regular customer check-ins and account reviews to maintain engagement and understand how we can better support them.
- Identifying where customers may need additional support or where a relationship could be at risk, working with the Head of Customer Partnerships to address issues early.
- Supporting customer renewals by maintaining strong relationships and demonstrating the value Sensat continues to provide.
- Responding to product questions and day-to-day issues, escalating to our technical teams when needed.
- Developing a strong understanding of your customers, their projects and the challenges they face.
- Sharing customer feedback with our Product and Customer Partnerships teams, highlighting common issues, product requests and opportunities to improve the customer experience.
You enjoy helping people and take pride in being someone others can rely on.
You’re naturally curious and want to understand how customers work, what they’re trying to achieve and how technology can make their lives easier.
You’re digitally confident, comfortable learning new platforms and not put off by technical products or complex environments.
You communicate clearly and know that different customer situations and audiences sometimes require different approaches.
Your background might look like one of these…
You may be coming directly from industry:
- You have hands-on experience in construction, energy, water, utilities, surveying or another area of infrastructure.
- Your experience could be technical, commercial or focused on project delivery.
- You’re ready to bring your industry knowledge into a customer-facing technology role. You don’t need previous Customer Success experience – we’ll help you learn that.
Or you may already work in Customer Success or support:
- You have some experience in Customer Success, Technical Support, Customer Support, Account Management or another customer-facing role.
- You’re genuinely curious about infrastructure and willing to get properly involved in understanding how our customers and their projects work.
Whichever route you’re coming from, you’ll be:
- A clear and confident communicator who can explain technical information to people with different levels of knowledge.
- Experienced in managing administration as part of your role, including keeping records up to date, coordinating actions and following through on deadlines.
- Organised and proactive, with the ability to manage several customers and competing priorities.
- Comfortable using digital tools and able to pick up new technology quickly.
- Curious, reliable and happy to ask questions when something is new.
It would be a bonus if you have:
- Exposure to geospatial technology, mapping, surveying, drone data or digital project-management tools.
- Experience delivering customer training or explaining technical products to non-technical users.
- Experience using Planhat, HubSpot or another CRM or customer success platform
You’ll thrive here if...
You enjoy building genuine relationships and creating a positive experience for customers.
You take responsibility, follow through on what you say you’ll do and aren’t afraid to ask for help when you need it.
You’re excited by the opportunity to work with cutting-edge technology and learn more about how major infrastructure projects are delivered.
Whether you’re coming from Customer Success or directly from industry, you’re looking for somewhere that will invest in your next step.
What you’ll get
- Support to develop the Customer Success, product or industry knowledge you don’t already have.
- Ownership of your own customer relationships, with an experienced team around you to help.
- Exposure to our Customer Partnerships, Product and technical teams, giving you a broad understanding of how a growing ConTech business operates.
- The opportunity to visit customers and see how Sensat supports real infrastructure projects.
- A genuine route into ConTech, with the opportunity to develop towards more senior Customer Success positions or other roles across our wider customer team over time.
Why Sensat?
We build technology that helps infrastructure organisations make better decisions across some of the world’s most important projects.
Our AI-powered digital twins help customers visualise, plan and manage complex infrastructure projects with greater confidence, helping reduce risk, improve collaboration and deliver better outcomes.
If you’re coming from construction, energy, water or another area of infrastructure, this is a front-row seat to how technology is changing the way these projects are delivered.
If you already work in Customer Success or support, it’s an opportunity to apply your skills to complex, meaningful customer problems while developing valuable technical and industry knowledge.
If that sounds like the kind of next step you’re looking for, we’d love to hear from you.
When Sensat succeeds, so will you, with equity share options
️Take a break using your 30 days of annual leave (in addition to bank holidays)
A flexible working environment
Continue learning every day through your £500 personal development fund
Regular social events! We’ve been to the theatre, racing around the tracks go-karting, had movie nights, watched the London Symphony Orchestra, line dancing lessons and murder mystery...
We’ve got your back, be it immediate access to mental health support through Spill or enhanced Family Leave for those welcoming a new arrival, we support you throughout your journey here.
We care about our people and want to make essential healthcare accessible and affordable. That’s why we have an Opt-in Corporate health and wellbeing cash plan (offering up to £1700 in cash back annually) provided through BHSF.
We want to enable you to do your best work without having to think about whether your tech will work, so we'll set you up with a MacBook, mouse & keyboard and £250 towards setting up your WFH environment.
Pension: with Penfold. Employer contribution of 3%, employee contribution set at 5% but can be increased (relief at source or salary sacrifice).
Access to the benefits of our Fora office membership, including access to their gyms and fitness classes, events and dog friendly office
Other benefits including cycle to work scheme, season ticket loans, eye-care vouchers, payroll giving
London, Shoreditch | Hybrid -2 days per week in the office
Reporting to our Head of Customer Partnerships
At this time, we are only able to accept applications from those who have a right to work in the United Kingdom. Our office is in Old Street, London.
We are an equal opportunities employer and are committed to creating a diverse and inclusive workplace. We welcome applications from all individuals regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex or sexual orientation. All employment decisions are made on the basis of qualifications, merit, and business need, and our recruitment processes are conducted in accordance with the Equality Act 2010. If you require any adjustments during the recruitment process, please let us know.
Sensat is a geospatial AI business that powers advanced and highly functional digital twins for the world's most critical infrastructure projects. We partner with the world's largest construction, engineering and critical infrastructure companies, including National Grid, Network Rail, Heathrow and Severn Trent Water. We enable our customers to fight the costly and high-risk "Status Quo" of siloed data, people and processes. Our AI-powered digital twins help teams digitally visualise, plan and manage projects, providing Project Confidence Through Clarity.
We are a high trust, high impact team, who offer purpose driven work. We operate with autonomy and flexibility in an agile, flat structure. We look for highly talented, adaptable and curious individuals who love solving meaningful problems and who share our resilient team spirit when facing challenges!
We more than doubled ARR in 2025 and are on track for another year of 100%+ ARR growth. We've built strong momentum with enterprise customers, secured further strategic investment from Mercia Ventures alongside existing investors including National Grid Partners, and are continuing to expand our presence in the US. It's an exciting time to join Sensat as we enter the next stage of our growth.
