Job Introduction
Lead safe, timely discharges and make a lasting difference to patient journeys every day.
Join our Discharge and Flow Service and play a crucial role in ensuring patients leave hospital safely, smoothly, and at the right time. This role directly strengthens patient experience by leading a team who support timely discharge decisions - helping people return home or move on to the next stage of their care with confidence and clarity.
What You’ll Do
As a key leader within the service, you will line‑manage Discharge Coordinators across BSW Community Hospitals, ensuring they deliver a consistent, high‑quality service that supports efficient patient flow from community hospitals into community services.
You’ll work closely with nurses, therapists, social workers, and the wider multi‑disciplinary team (MDT) to keep the discharge process moving and ensure everyone is informed about a patient’s progress. You will maintain accurate and up‑to‑date records to support effective planning, monitor capacity, and track demand across the system.
Above all, you’ll help ensure patients and their families feel supported and informed about their discharge pathway - making a direct and meaningful difference during a critical stage of their care journey.
Working Hours
This is a full‑time role within a 7‑day service. During periods of increased demand, you may be required to work weekends or Bank Holidays, and your working pattern may be adjusted to support extended service hours—for example, shifts such as 8am–4pm or 10am–6pm.
Supporting Safe, Timely Discharge
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Work as part of the MDT to maintain strong communication across all services involved in the discharge process.
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Proactively complete and coordinate all administrative actions that support timely, safe discharge.
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Ensure patients, families, and carers understand the discharge pathway, expected timeframes, and reasons for any delays.
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Visit patients on the wards to provide regular updates on their discharge progress.
Communication & MDT Coordination
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Attend huddles, MDT meetings, and professional/family meetings, recording actions, minutes, and discharge readiness in the clinical system.
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Maintain excellent communication with MDT colleagues, system partners, and commissioners.
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Alert the team to predicted discharge dates so planning can begin as early as possible.
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Provide cover for Discharge Coordinators when required.
Patient Flow & Discharge Monitoring
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Monitor predicted discharge dates and pathways for community hospital patients, ensuring details are accurately recorded.
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Identify patients with potential complex discharge needs and escalate to the Flow Team as appropriate.
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Maintain oversight of ongoing discharge plans and provide guidance to ward teams to support effective flow.
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Ensure all necessary referrals are completed before discharge and escalate any issues to Flow Clinicians.
Systems, Documentation & Administration
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Use multiple electronic systems efficiently to prevent delays in the discharge process.
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Document all actions in the patient record, particularly those relating to discharge arrangements.
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Provide relevant patient information leaflets to individuals, families, or carers.
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Answer phone calls and relay messages accurately, respectfully, and professionally.
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Provide general administrative support for the team and act as a resource for referral processes and available services.
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Collect and maintain data and reports as required.
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Keep up to date with all mandatory training.
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NVQ Level 3 in Care, Business Administration, or equivalent experience.
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Confident IT skills, including Microsoft Office (Word, Excel), Email, and MS Teams.
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Experience working in a health or social care environment.
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Experience working within a multi‑disciplinary team.
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Ability to prioritise workload and stay organised in a fast‑paced setting.
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Strong minute‑taking and note‑taking skills.
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Previous supervisory experience.
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Able to handle queries professionally and empathetically.
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Positive, caring attitude with a genuine commitment to patient care and discharge pathways.
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Effective communication skills in person and by telephone.
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Experience in discharge planning and coordinating safe care.
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Proactive, motivated, and able to identify and support improvements.
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Ability to plan and deliver work over extended periods to meet agreed deadlines.
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Experience using Health and Social Care electronic systems (e.g. SystmOne).
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Strong understanding of discharge planning processes and challenges.
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Awareness of infection control guidance.
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Experience working in a hospital, community setting, or Adult Social Care.
As a Band 4 Discharge and Flow Senior Coordinator, you’ll be part of our valued team based at Salisbury District Hospital, SP2 8BJ. You will feel valued within HCRG Care Group, receiving access to exclusive rewards and benefits including:
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A salary of £27,674 - £30,557 FTE with access to our group pension
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Free tea, coffee and milk at your base location
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Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
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Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
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Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
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Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
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An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
If you'd like to find out more about this role or need any support with your application, please contact Thomas Pritchard, RecruitmentAdvisor, on 07884 659779. My working hours are Monday to Friday, 8:00am to 4:00pm.
