Learning and development advisor Work, Jobs in Esh, Dur (with Salaries)

Customer Service Advisor
NECSWS —Hartlepool
- £26,227.50 a year
- Full-time
- Hybrid work
- Computer literacy
- Mentoring
- Computer skills
- Annual leave
- Employee assistance programme
Quick apply
Principal Solution Architect
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £67,730 - £75,480 a year
- Part-time
- Presentation skills
- Agile
- Leadership
- Employee assistance programme
- Employee discount
7h
Lead Solution Architect
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £56,375 - £62,830 a year
- Part-time
- Presentation skills
- Conflict management
- Mentoring
7h
Senior Technical Architect
Department for Work and Pensions —Newcastle upon Tyne
- £57,946 - £81,267 a year
- Overtime
- Hybrid work
- Presentation skills
- SharePoint
- Leadership
- Annual leave
- Employee assistance programme
10d
Retail Customer Advisor (Gateshead - Metro Centre) - 30 hours
Three UK —Gateshead
- £13.72 an hour
- Weekend availability
- Employee discount
Quick apply
4d
Restaurant Waiter/Waitress
Dakota Hotels —Newcastle upon Tyne
- £15.04 an hour
- Full-time
- Serving
- Bar
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
4d
Liz Earle - Counter Manager
Boots —Gateshead
- £27,121 - £30,506 a year
- Weekend availability
- School
- Store discount
- Employee discount
4d
Senior Oracle ERP Service Delivery Manager
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Travel
Quick apply
Apprentice - Customer Service - Central Government
NECSWS —Hartlepool
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Organisational skills
- Annual leave
Senior IT Systems Analyst
J Barbour and Sons —South Shields
- Full-time
- Computer Science
- ERP systems
- System design
- Free parking
- Store discount
Quick apply
Corporate Tax, Senior Manager
SW Group —Newcastle upon Tyne
- Full-time
- Hybrid work
- Business development
- Team management
- Mentoring
Quick apply
Technical Director – Coastal Engineering
Ramboll —Newcastle upon Tyne
- Full-time
- Hybrid work
- Engineering
- Business development
- Team management
Quick apply
Head of Power Systems (m/f/d) UK & Ireland
Ramboll —Newcastle upon Tyne
- Full-time
- Hybrid work
- Engineering
- Leadership
- Annual leave
Quick apply

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Principal Solution Architect
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Customer Service Advisor

NECSWS -
Hartlepool

Quick apply

Job details

Full-time
£26,227.50 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Car scheme

Qualifications

Computer literacy
Mentoring junior staff
Mentoring
Computer skills
Customer support
Customer interaction
Communication skills

Full job description

Company Description

Come join us and make a difference in the world!

Discover more at www.necsws.com

Job Description

Working within the busy area of the Revenues & Benefits department you will be involved in processing of all Housing / Council tax changes, RTI cases and new claims following the procedures given and working to KPI’s with excellent accuracy at all times.

Main Responsibilities

To deal directly with customers of the service via letter, email and telephone to ensure delivery against the service contractual requirements affording excellent customer service at all times.
Meet the standards or deadlines required whilst performing all duties with Minimum support
Complete high levels of workload consistently in line the Right Time Indicator, The Right Benefit Indicator and Subsidy regulations
Coaching and mentoring junior staff/Colleagues
Shares best practice with colleagues and lead update sessions to wider team
Keeps own knowledge up to date through use of publications, briefing notes and bulletins as well as attend external training session to improve wider teams skills
Maintain a constructive and positive attitude within the Business Centre taking on additional duties as and when required and contribute ideas to assist improvements
Regularly exceeds minimum contractual standards for productivity/accuracy

Qualifications

Skills Required

Experience of using Northgate / Academy / IBS (Civica) Systems
Proven problem solving skills
Good customer service and communication skills
Working knowledge of Housing Benefits / Council Tax
Delivers under pressure with a flexible approach to work
IT competent
Self-motivated

Skill development and progression –
Skills:-
NECSWS are committed to developing and expanding the skill and knowledge sets of all of our colleagues. We aim to cross skill in at least one additional service within our processing centre. For example as a Revenues and Benefits Assessor you may look to undertake additional training in one or more of our Central Government services, i.e. Blue Badge Improvement Service, Local Welfare Provision, Heavy Goods Vehicle Levy Scheme or London Councils Appeals Service.
Progression:-
NECSWS actively seeks to progress our colleagues internally. The vast majority of our current management team have progressed to their current roles, having come to NECSWS as Revenues and Benefits Officers.
Career progressions within our Revenue and benefits processing department:-
❏ Revenues and Benefits officer >
❏ Revenues and Benefits Senior >
❏ Revenues and Benefits Team Leader>
❏ Revenues and Benefits Service Manager>
❏ Senior Operational Management Roles>

Additional Information

We are proud of the benefits we offer employees of NEC Software Solutions

Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
25 days paid holiday with the option to buy/ sell
4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
A fantastic selection of flexible benefits to suit your individual needs
We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life
All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

OTHER INFORMATION

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.

All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.

Quick apply

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learning and development advisor jobs in esh, dur

Customer Service Advisor

Principal Solution Architect

Lead Solution Architect

Senior Technical Architect

Retail Customer Advisor (Gateshead - Metro Centre) - 30 hours

Restaurant Waiter/Waitress

Liz Earle - Counter Manager

Senior Oracle ERP Service Delivery Manager

Apprentice - Customer Service - Central Government

Senior IT Systems Analyst

Corporate Tax, Senior Manager

Technical Director – Coastal Engineering

Head of Power Systems (m/f/d) UK & Ireland

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