Control room operator Work, Jobs in Wapping, Gtl (with Salaries)

Live Customer Operations Room Operator
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- 8 hour shift
- Writing skills
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
1h
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- Hybrid work
- AI
- School
- Analytics
- Annual leave
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- Communication skills
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- £90,300 - £231,900 a year
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Privacy Manager (Advisory)
Betway Group —North London
- Organisational skills
- Training & development
- Employee assistance programme
- Employee discount
Production Radiochemist
Alliance Medical Ltd —Sutton
- From £34,500 a year
- Nights as needed
- Maintenance
- Analysis skills
- Quality control
Quick apply
Revenue Manager (12 Months FTC)- UK
Marriott International, Inc —London
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Cost Manager (Construction) - UK (Hybrid)
Laminar Projects —London
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- Hybrid work
- English
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Finance & Operations Manager
Zora Ecosystems —London
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- Hybrid work
- Accounting
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Operational Technology Asset Management Consultant - Transport
PA Consulting —London
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
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- Annual leave
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Commercial Manager (Construction) - UK (Hybrid)
Laminar Projects —London
- Full-time
- Hybrid work
- English
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Product Marketing Director
Perk —London
- Full-time
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2nd Engineer Mandarin Speaking for MSC Cruises
V.Group —London
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Capsa AI —London
- Full-time
- Presentation skills
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1st Engineer Mandarin Speaking for MSC Cruises
V.Group —London
- Maintenance
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Day Shift Engineer
Integral UK —Sunbury
- £43,000 - £46,000 a year
- Full-time
- Computer literacy
- Databases
- Computer skills
Quick apply
Innovative Project Controls Manager (Data Centres/Buildings/High-tech/Infrastructure) - UK (Hybrid)
Laminar Projects —London
- Full-time
- Hybrid work
- Team management
- Construction experience
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Innovative Project Planner (Data Centres / Buildings / High-tech / Infrastructure) - UK (Hybrid)
Laminar Projects —London
- Full-time
- Hybrid work
- English
- Construction experience
- Communication skills
Pizza Chef
The Royal Bell —Bromley
- From £14.50 an hour
- Weekend availability
- Bar
- Inventory control
- Hotel
- Employee discount
Quick apply
Innovative Planning Manager (Data Centres/Buildings/High-tech/Infrastructure) - UK (Hybrid)
Laminar Projects —London
- Full-time
- Hybrid work
- Training & development

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Live Customer Operations Room Operator

c2c Railway -
Upminster

Quick apply

Job details

Full-time
1 hour ago

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Stakeholder collaboration
Stakeholder liaison
Writing skills
CCTV
Internal department liaison
Remote video monitoring
Venue crowd management
CCTV monitoring
Computer skills
Multidisciplinary collaboration
Communication skills

Full job description

Description

The post holder will be responsible for all aspects of Live Customer Operations Room (LCOR) operations in accordance with business requirements. Assist station staff and the management team in providing exceptional customer service.

Key Responsibilities

Monitor live dashboards for key business functions.
Respond to alerts and enact appropriate workflows in line with operational protocols.
Support the LCOR Manager in analysing operational data and trends (e.g., gate usage, incident response times etc) to identify opportunities for improvement.
Use provided CCTV systems to verify incidents and support remote station oversight.
Manage the Retail Management Centre during periods of disruption, reporting to first line On Call Manager, coordinating with SDC stations and all relevant teams.
Implement real-time redeployment of station staff, revenue protection staff and security providers, based on operational needs and gaps.
Collaborate with cross-functional teams (e.g., Revenue, IT, Finance, HR, Accessibility) and external partners as required to deliver LCOR objectives and support business priorities.
Initiate planned workflows, for example, winterisation procedures or crowd control protocols.
Maintain clear logs of events, actions, and handovers during and between shifts.
Escalate critical issues to senior managers, control teams, or safety personnel as required.
Liaise with station teams to confirm incident details and implement response actions
Attend all training courses/staff briefings
Support the LCOR Manager in ensuring station operations always adhere to a high standard.
Comply with LCOR procedures and guidelines.
Respond to emergency situations in accordance with c2c and industry guidelines.
Identify issues with faulty assets, raising or chasing faults as needed.
Provide out of hours contact for station staff.
Embrace change and innovation by participating in pilots, trials, and the adoption of new systems or processes that enhance LCOR performance.
Contribute to a resilient, positive and flexible team environment, participating in a 24/7 roster.

Please note as recruitment for this role is regular we will be creating a talent pool for future opportunities, so if your skills match what we are looking for we may contact you in the future.

Skills, Knowledge and Expertise

Ticket Office or Gateline experience is essential.
Understanding station operations, including gate management and customer flows.
Knowledge of the c2c network including its geography.
Comfortable working with digital tools and live data platforms
Highly effective communicator across verbal and written channels.
Able to follow escalation protocols and act quickly during disruption.
Strong attention to detail and situational awareness.
Flexible and adaptable team player, open to new systems and processes
Ability to multi-task and prioritise duties during periods of high pressure.
Calm and clear decision-making under pressure.

This role follows a shift pattern that consists of coverage 24/7 - please only apply if you are able to do shift work.

Benefits

25 days annual leave plus 8 days bank holiday
Discounted travel
Pension scheme
Access to Employee Assistance Programme (EAP)

About c2c Railway

c2c is the award-winning train operator running services between Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex and is one of the UK’s most punctual and popular train operators.

Quick apply

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I want to receive the latest job alerts for control room operator in wapping, gtl

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