Support agent Work, Jobs in Brighton, Eng (with Salaries)

Customer Experience Advisor
MPB —Brighton
- £26,700 a year
- Full-time
- Hybrid work
- CRM software
- AI
- Annual leave
- Employee assistance programme
Quick apply
Section Engineer
Kier Group —Falmer
- Part-time
- Travel
- Organisational skills
- Construction experience
- Flexible schedule
3d
Workplace Experience Manager
NAA-Jones Lang LaSalle Resources —Brighton
- Full-time
- Sales
- Contracts
- Budgeting
Quick apply
Demand Generation & Growth Specialist
Epassi —Haywards Heath
- £35,000 - £40,000 a year
- Hybrid work
- Data analysis skills
- Employee assistance programme
Estate Agency Valuer
Pro-Match Property —Crawley
- £40,000 - £42,000 a year
- Full-time
- Business development
- In-person
- Annual leave
- Life insurance
Quick apply
12d
CBT Therapist
Sussex Community NHS Foundation Trust —Worthing
- £49,387 - £56,515 a year
- Part-time
- Hybrid work
- Databases
- Patient care
- Leadership
- Flexible schedule
3d
Junior Commercial Advisor
Verisure Services (UK) Limited —Newhaven
- £3,800 a month
- Full-time
- Sales
Quick apply
Residential Conveyancer
Mallory Pryce —Brighton
- Hybrid work
- Continuous improvement
- Mentoring
- Organisational skills
Quick apply
Residential Property Solicitor
Mallory Pryce —Brighton
- Hybrid work
- Business development
- Mentoring
- Organisational skills
Quick apply
Music Teacher
Exsportise Summer Schools —Seaford
- From £685 a week
- Management
- English
- Mentoring
- Annual leave
Senior Data Engineer
Sovos Compliance —Brighton
- Communication skills
- Life insurance
Quick apply
11d
Product Lead (Pre booking experience)
IAG Loyalty —Crawley
- Full-time
- Hybrid work
- Agile
- Communication skills
Commercial Solicitor
Dean Wilson LLP —Brighton
- Full-time
- Hybrid work
- Contracts
- In-person
- Communication skills
- Annual leave
- Life insurance
Quick apply
Used Vehicle Business Manager
EVM UK —Horsham
- £45,000 - £55,000 a year
- Full-time
- CRM software
- Business development
- Travel
- Free parking
- Employee discount
Quick apply
Head of Finance
MPB —Brighton
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- AI
- Annual leave
- Employee assistance programme
Quick apply
Senior Quantity Surveyor
Fulkers Bailey Russell —Brighton
- Full-time
- Hybrid work
- Mentoring
- Contracts
- Construction experience
- Employee assistance programme
Quick apply
Groups Sales Executive - Lingfield Park Marriott
Lingfield Park Racecourse —Lingfield
- Full-time
- Customer service
- Hotel
- Business development
12h
Lead AI Engineer
Rentokil Initial Group —Crawley
- Hybrid work
- Computer Science
- Engineering
- Master's degree
- Free parking
- Employee assistance programme
Quick apply
(AI) Solutions Architect
Rentokil Initial Group —Crawley
- Hybrid work
- Computer Science
- Engineering
- Master's degree
- Free parking
- Employee assistance programme
Quick apply
12d
AI Tech Lead
Rentokil Initial Group —Crawley
- Hybrid work
- Computer Science
- Engineering
- Master's degree
- Free parking
- Employee assistance programme
Quick apply
11d

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Customer Experience Advisor

MPB -
Brighton

Quick apply

Job details

Permanent | Full-time
£26,700 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount

Qualifications

Live chat
CRM software
Client engagement
Process improvement
Relationship management
Customer interaction
AI

Full job description

Customer Experience Advisor

Location: Brighton
Department: Customer Experience
Position type: Permanent, full-time - hybrid

Salary: £26,700 per annum

MPB is the world's largest platform for used photo and video kit. We make it simple to buy, sell and trade cameras, lenses and accessories — sustainably and with full confidence.

Behind every great customer story at MPB, there's an advisor who made the moment matter.

Our Customer Experience team is award-winning, and it isn't a support desk bolted onto the business. It's central to how we build trust with a global community of photographers and videographers.

That means combining specialist product knowledge with thoughtful, personal support, and genuinely caring about the outcome. The role has moved on from transactional support: you'll guide customers through complex buying, selling and trading decisions, own each interaction end to end, and work cross-functionally to resolve issues with care and efficiency.

Our award-winning team knows great service is what keeps customers coming back, and you'll play a real part in that - building relationships with new, repeat and high-value customers alike.

You'll also help shape the systems behind the experience. Using AI tools and copilots to work faster and more consistently, stepping in with your own judgement where automation falls short, and feeding back what you learn so the whole operation gets smarter over time.

What you'll actually be doing.

Combine empathy and problem-solving to fully understand what a customer needs, and deliver resolutions that feel personal — across chat, email, phone and social, tailoring tone and language to fit
Own customer outcomes end to end, working cross-functionally to resolve complex or high-impact issues with genuine care
Use AI tools and copilots to work with speed and consistency, and take ownership where automation isn't enough
Review human and AI conversations to spot where the experience — and your own performance — can improve
Call out pain points and champion the tools and processes that make every interaction better, for customers and for the team

Who you are.

Experienced in customer support or a similar customer-facing role, ideally in a scaling, high-growth business
Comfortable working with CRMs and customer engagement platforms (e.g. Intercom)
A confident, approachable communicator who builds rapport and responds with empathy across every channel
Naturally consultative — you understand what a customer needs and guide them to the right outcome
Sharp at solving complexity and navigating ambiguity with good judgement
Comfortable handling sensitive situations with resilience and professionalism
Open and confident working alongside AI-assisted tools and systems

Nice to have.

Experience with AI-supported customer service tools
Process improvement or knowledge-base experience
A genuine interest in photography or video equipment
Additional languages

Why MPB.

We're part of the circular economy for photo and video kit — genuinely good for people, and good for the planet. We're a low-hierarchy team where advisors are trusted to own outcomes, not just follow scripts, and where your feedback actually changes how the support operation works. And we're still growing across the UK, US and Europe, with a story worth being part of.

Our Values; applied

Better, Connected: collaborate internally and share knowledge to improve customer outcomes

Empowering and Empowered: take ownership and act with accountability

Insight-driven: use data and feedback to drive decision-making and influence behaviour

Agents of Change: embrace technology and innovation to shape the future of support

Focussed on Excellence: deliver quality and value in every interaction

Passionately Ambitious: continuously improve yourself, the team, and the experience

About MPB

We are MPB, the largest global platform for used photography and videography equipment. Our platform transforms the way that people buy, sell and trade in photo and video kit. MPB is a destination for everyone, whether you’ve just discovered your passion for visual storytelling or you’re already a pro.

We recognise the benefit of inclusive practices to better build a diverse community here at MPB. Our commitment to ensuring inclusion fuels and connects us as one with the diverse community of visual storytellers that we serve.

MPB customers come from all walks of life, and so do we. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of family makeup, race, sexuality, religion, gender identity, disability or age. At MPB, every employee has the opportunity to make an impact and grow.

Benefits

25 days annual leave + bank holidays
1 wellbeing day off per year
5% employer contributory pension scheme
Private healthcare
Access to EAP with a range of employee discounts
Buzzing social calendar
Dog friendly workplace
Bespoke Learning Management System - the MPB 'Learning Lab' with access thousands of free courses to upskill in any areas you'd like; whether personally or professionally
2 volunteer days per year for charity which aligns with MPB values, and of your choosing

Quick apply

Refine Your Search

support agent jobs in brighton, eng

Customer Experience Advisor

Section Engineer

Workplace Experience Manager

Demand Generation & Growth Specialist

Estate Agency Valuer

CBT Therapist

Junior Commercial Advisor

Residential Conveyancer

Residential Property Solicitor

Music Teacher

Senior Data Engineer

Product Lead (Pre booking experience)

Commercial Solicitor

Used Vehicle Business Manager

Head of Finance

Senior Quantity Surveyor

Groups Sales Executive - Lingfield Park Marriott

Lead AI Engineer

(AI) Solutions Architect

AI Tech Lead

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Our Customer Experience team is award-winning, and it isn't a support desk bolted onto the business. It's central to how we build trust with a global community of photographers and videographers.

What you'll actually be doing.

Who you are.

Nice to have.

Why MPB.

Our Values; applied

About MPB

Benefits

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