Technical support Work, Jobs in Boyce, Ess (with Salaries)

Sr Administrator (Support & Operations)
HCLTech —Basildon
- English
- Computer networking
- Communication skills
Senior Service Desk Analyst
Goaco —Dartford
- Full-time
- Continuous improvement
- Travel
- Mentoring
1d
Service Desk Apprentice
Goaco —Dartford
- Computer literacy
- Communication skills
IT Implementation Specialist - Manufacturing
Leonardo UK Ltd —Basildon
- £50,000 - £70,000 a year
- Full-time
- Hybrid work
- Azure
- Communication skills
- Flexible schedule
- Referral programme
HR Systems Analyst
Synapri —Rochester
- £28,000 - £32,000 a year
- Azure
- Maintenance
Business Systems Trainer
The Avenues Group —Sidcup
- Full-time
- Hybrid work
- Travel
- Training & development
- Annual leave
Quick apply
5d
Apprentice First Line Digital Support Technician
Inntel Ltd —Feering
- £18,540 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
12d
IT Governance, Risk and Control Specialist
Cabot Financial —West Malling
- Hybrid work
- Employee discount
Quick apply
11d

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Senior Service Desk Analyst
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technical support jobs near boyce, ess

Sr Administrator (Support & Operations)

HCLTech -
Basildon

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Job details

Qualifications

Technical troubleshooting
Desktop support
Operating systems
Incident queue management
Mentoring junior staff
Ticket management
English
Service restoration
Computer hardware
Technical support incident logging
Computer networking
Customer support
Customer interaction
Application support
Root cause analysis
Communication skills
Mobile devices

Full job description

Basildon District, England
Job Summary

To offer advanced technical support , troubleshooting and doing root cause analysis to ensure positive customer feedback.

Join a dynamic and innovative team at Ford’s Tech Lounge – a global initiative designed to provide walk-in IT support and empower employees through hands-on assistance and guidance. With 13 Tech Lounges worldwide, this role offers a unique opportunity to be part of a creative and rewarding environment where technology meets exceptional customer service. We are seeking a English-speaking IT support technician with strong customer service skills to deliver face-to-face technical assistance to employees at our UK Tech Lounge. You will play a key role in enhancing user productivity, satisfaction, and engagement by resolving technical issues, offering expert advice, and showcasing new digital tools and capabilities.

Key Responsibilities

1. To adhere to quality standards, regulatory requirements and company policies.
2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
3. To work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.
4. To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.
5. To ensure positive customer experience and CSAT through First Call Resolution , minimum rejected resolutions / reopen Cases and mitigating security threats.

Deliver direct, in-person IT support for corporate devices (desktops, laptops, mobile phones), telecom services, email systems, and other digital workplace tools. • Provide walk-up and deskside support within the designated coverage area. • Conduct triage and troubleshooting, offer guidance, and develop solutions for common challenges with office software and tools. • Collaborate with internal IT teams to ensure effective problem resolution and root cause analysis. • Manage customer queues and maintain accurate support documentation. • Identify and escalate issues proactively to the Tech Lounge Lead. • Contribute ideas to prevent recurring incidents and improve overall employee productivity. • Promote a culture of continuous learning and knowledge sharing. • Ensure a world-class support experience with a strong focus on quality and customer satisfaction.

Skill Requirements

Fluency in English (spoken and written) is mandatory. • Proven experience in a Desktop Support Engineer or similar IT support role. • Hands-on expertise with Windows, Linux, and macOS. • Strong knowledge of office productivity tools, computer peripherals, network security, and antivirus software. • Excellent problem-solving and communication skills. • Customer-focused mindset with the ability to multitask effectively.

Other Requirements

Respond to user inquiries related to hardware, software, and networking. • Set up and configure equipment, including operating systems and applications. • Perform remote and on-site troubleshooting. • Maintain detailed records of technical issues and resolutions. • Apply software updates and security patches. • Provide clear, user-friendly instructions and support.

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technical support jobs in boyce, ess

Sr Administrator (Support & Operations)

Senior Service Desk Analyst

Service Desk Apprentice

IT Implementation Specialist - Manufacturing

HR Systems Analyst

Business Systems Trainer

Apprentice First Line Digital Support Technician

IT Governance, Risk and Control Specialist

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