Technical support engineer Work, Jobs in Roding (with Salaries)

Escalation Engineer
TeamViewer Germany GmbH —London
- Remote
- Azure
Quick apply
Support Engineer, Cinema Support
Dolby —London
- Weekend availability
- Bilingual
- Bachelor's degree
- Travel
5d
GNOC Engineer (shift)
KDDI Europe —London
- £29,000 - £33,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Health & wellbeing programme
- Life insurance
Quick apply
2nd Line Engineer
Akita Systems Ltd —Sevenoaks
- £30,000 - £35,000 a year
- Maintenance
- Mentoring
Senior Support Engineer - West Brompton
RM Education Limited —London
- Google Suite
- School
- Time management
7d
Infrastructure Support Engineer, IREO
Amazon Data Services UK Limited —London
- Full-time
- Scripting
- Software development
Infrastructure Support Engineer
Waterstons Ltd —London
- £30,000 - £36,000 a year
- Full-time
- Communication skills
- Employee assistance programme
- Sick pay
Customer Support Engineer
LexisNexis Risk Solutions —London
- Weekend availability
- Travel
- Employee assistance programme
- Employee discount
Sr. Customer Success Engineer, EMEA
Censys —London
- £93,000 - £107,000 a year
- Remote
- Mentoring
- Organisational skills
- Communication skills
Junior Technical Configuration Engineer
Zones —London
- £20,800 a year
- Weekend availability
- Hybrid work
- English
- Employee discount
Quick apply
Principal Support Engineer
Tyk Technologies —London
- Weekend availability
- Remote
- Continuous improvement
- APIs
- Leadership
- Annual leave
Quick apply
L2/L3 Support Engineer| Document Publishing| Stevenage, UK
Infosys —Stevenage
- Databases
- Analysis skills
- Travel
Customer Support Engineer
RELX —London
- Weekend availability
- Travel
- Employee assistance programme
- Employee discount
1st Line Engineer
Akita Systems Ltd —Sevenoaks
- £26,000 - £30,000 a year
- Computer literacy
- Computer skills
12d
2nd Line Engineer
ME+EM —London
- Full-time
- Mentoring
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Senior Designated Support Engineer
DDN —London
- Full-time
- Remote
- Travel
- Mentoring
- Linux
Quick apply
13d
Service Desk Engineer [Desk & Field]
Lyon Managed Services Limited —London
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Travel
- SharePoint
- In-person
- Annual leave
Quick apply
Tier 2 Customer Support Engineer
Leonardo S.p.A. —London
- Full-time
- Hybrid work
- Azure
- Maintenance
- Microsoft Office
Systems Engineer
Atlas Technica —London
- Full-time
- Google Suite
- SharePoint
- In-person
Quick apply
12h
Energy Storage Technical Support Engineer
BYD Europe —Hounslow
- Overtime
- Word processing
- Computer literacy
- In-person

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Escalation Engineer

TeamViewer Germany GmbH -
London

Quick apply

Job details

Qualifications

Microsoft Windows Server
Technical troubleshooting
Azure
Stakeholder collaboration
SCCM
IIS
Internal department liaison
Virtualisation
Remote access software
TeamViewer
Customer support
Multidisciplinary collaboration
Application support
Microsoft Azure
T-SQL

Full job description

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?

Responsibilities

As Escalation Engineer you will deliver excellent customer and technical service experience to TeamViewer customers, TeamViewer partners and TeamViewer technical community. In this role you will report to Escalation Team Manager and will be supporting, troubleshooting TeamViewer software and services deployed in TeamViewer customers, partners globally. We are looking for someone who is able to self-learn and absorbed our training courses quickly, be creative and adapt to changing processes, show excellence and pride in all aspects of work.

Investigate new or existing incidents by replicating the issue in house and discussing with peers.
Resolve incident from investigation or escalate to third line support.
Ensure customer incidents receive appropriate response and activity.
Keep communication flowing between TeamViewer and our customers throughout the incident lifecycle.
Manage timely resolution of critical incidents.
Develop and maintain detailed working knowledge of current and future TeamViewer products and Microsoft technologies.
Ensure customers are on the latest version and patch level.
Ensure customer readiness and skills transfer through the provision of training, professional service package offerings.
Creating detailed knowledge Base articles
Participation in TeamViewer User Community
Keeping self-skills updated

Technical support for TeamViewer's customers for all TeamViewer Applications.
Collect all necessary information and logs to help identify the root cause.
Resolve all incidents within the allocated SLA
Working closely with Sustained Engineering support to help resolve incidents in a timely fashion.
Working closely with the Site Reliability Team on Supporting our growing SaaS customer base
Contributing to the TeamViewer Support Knowledge Base.
The role is extremely customer focused and involves technically supporting TeamViewer solutions (current and new software releases) in a wide variety of customer environments.
Supporting the customers to ensure customer issues receive appropriate response and activity from 1E Support and Development is essential to ensure the timely resolution of critical situation incidents and concern.
Technical knowledge of current and future TeamViewer products and technologies is essential to maintain a good working knowledge of TeamViewer products and solutions. Full training and certification is provided, with regular and ongoing updates.
Notifying our customers of product release times, hotfixes and updates helps keep our customers TeamViewer Solutions investment patched and current.

Requirements

Knowledge of Microsoft Azure technologies
Knowledge in Microsoft System Center Configuration Manager (SCCM)
Knowledge in Windows Server Enterprise environments
Knowledge in virtualisation technologies HyperV
IIS Configuration and Troubleshooting
T-SQL, Basic queries
Scripting basics
Ability to work independently and to collaborate with others as required, to achieve desired objectives
Influencing and collaboration skills to achieve objectives with other company departments

What we offer

Onsite Onboarding in our HQ office for an optimal start
Great compensation and benefits packages including company achievement bonus or sales bonus
Regular Team events and company-wide celebrations
Remote and Flexible work time
Work From Abroad Program allowing up to 40 days of work outside your contracting country
We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.

Quick apply

Refine Your Search

technical support engineer jobs in roding

Escalation Engineer

Support Engineer, Cinema Support

GNOC Engineer (shift)

2nd Line Engineer

Senior Support Engineer - West Brompton

Infrastructure Support Engineer, IREO

Infrastructure Support Engineer

Customer Support Engineer

Sr. Customer Success Engineer, EMEA

Junior Technical Configuration Engineer

Principal Support Engineer

L2/L3 Support Engineer| Document Publishing| Stevenage, UK

Customer Support Engineer

1st Line Engineer

2nd Line Engineer

Senior Designated Support Engineer

Service Desk Engineer [Desk & Field]

Tier 2 Customer Support Engineer

Systems Engineer

Energy Storage Technical Support Engineer

I want to receive the latest job alerts for technical support engineer in roding

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