Technical support engineer Work, Jobs in West Ham (with Salaries)

Campus Support Engineer (onsite)
THJ Technology —London
- £225 - £250 a day
- Full-time
- Microsoft Office
- IT
- In-person
Quick apply
6h
2nd/3rd Line Support Engineer
Computer Systems UK Ltd —Bishop's Stortford
- Full-time
- In-person
- Communication skills
Quick apply
1d
Client Support Engineer
IntApp —London
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
5h
2nd Line Support Engineer / Field Engineer [permanent or contractor]
Core —London
- Full-time
- Hybrid work
- Analysis skills
- Computer networking
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
5h
Energy Storage Technical Support Engineer-UK
BYD Europe —Hounslow
- Full-time
- Hybrid work
- Engineering
- Electrical Engineering
- Communication skills
Service Desk Engineer (Field)
Charles Square —London
- £42,500 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Gym membership
Quick apply
Technical Support Engineer - Digital Customer Success
Grundfos —Tadworth
- Engineering
- Electrical Engineering
- Communication skills
- Annual leave
- Flexible schedule
Premium Support Engineer (London)
Replit —London
- Full-time
- Hybrid work
- AI
- Communication skills
- Life insurance
Service Desk Engineer [Desk & Field]
Lyon Managed Services Limited —London
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Travel
- SharePoint
- In-person
- Annual leave
Quick apply
Technical Engineer - 2nd Line
Redsquid Communications —Borehamwood
- Full-time
- Remote
- Azure
- Microsoft Office
- SharePoint
Quick apply
Senior Designated Support Engineer
DDN —London
- Full-time
- Remote
- Travel
- Mentoring
- Linux
Quick apply
Tier 2 Customer Support Engineer
Leonardo S.p.A. —London
- Full-time
- Hybrid work
- Azure
- Maintenance
- Microsoft Office
1st Line Engineer
Akita Systems Ltd —Sevenoaks
- £26,000 - £30,000 a year
- Computer literacy
- Computer skills
Onsite Engineer - London
Cloudbox —London
- Full-time
- SharePoint
- In-person
- Communication skills
- Employee discount
- Life insurance
Quick apply
Field Services Engineer
Synergy Associates —London
- £52,000 - £55,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Communication skills
Quick apply
TECHNICAL SUPPORT AND AUDIO/VISUAL ENGINEER
Tekuchi —London
- £30,000 - £40,000 a year
- Maintenance
- Linux
- In-person
Customer Service Engineer
Digital Realty —London
- Full-time
- HVAC
- Mentoring
- Organisational skills
Senior Infrastructure & Support Engineer
Tropic Skincare —Croydon
- £45,000 - £50,000 a year
- Hybrid work
- Continuous improvement
- Mentoring
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Design Engineer/Project Manager for ICT Structured Cabling, Cabling Infrastructure Technology
Amazon UK Services Ltd. —London
- Full-time
- PMP
- Analysis skills
- Travel
TechOps Engineer (System Administrator)
Talos Global —London
- Full-time
- Bachelor's degree
- No degree
- Scripting
- Annual leave
- Employee stock ownership plan

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technical support engineer jobs near west ham

Campus Support Engineer (onsite)

THJ Technology
London

Quick apply

Job details

Full-time | Fixed term contract
£225 - £250 a day
6 hours ago

Qualifications

Technical troubleshooting
Desktop support
ITIL Certification
Report writing
Report generation
Software deployment
Stakeholder liaison
Incident queue management
IT service management
iOS
Ticket management
Internal department liaison
Microsoft Office Suite
Microsoft Office
Network infrastructure
Computer hardware
Technical support incident logging
Network support
Technical writing
ServiceNow
IT
Customer support
IT incident logging
Application support
Communication skills
Banking
Negotiation
Mobile devices
PRINCE2 Certification

Full job description

Overview
Are you an IT support professional looking to elevate your career? THJ Technology is seeking a proactive and ambitious Campus Support Engineer to join our clients growing team. This role is ideal for someone ready to take the next step, gain further exposure in enterprise environments, and develop key skills to further enhance their skill set.

Job Purpose

Purpose:

Provide IT desktop and hardware support for end user staff and the IT infrastructure environment.

The priority for this role is to efficiently manage the provisioning of IT desktop hardware, software and tooling back to the end user and business functions. Additionally, the purpose will always be to ensure that IT services provided to the business are well communicated, transparent and suitable for their needs, whilst maintaining to secure and stable environment across the UK metiers.

Scope:

The role will require close liaison with both local and global teams to ensure an effective service is provided back to the users, continuously maintaining a high level of service throughout the process.

There are 4 Zones located across the UK; all of which have a core Hub identified to centralise the support and apply support flexibility to the other UK Zones.

Objective:

· Serve as the primary point of contact for all desktop support issues, responding promptly to technical queries and requests

· Provide hands-on support to resolve hardware and software issues, ensuring minimal disruption to daily operations

· Address issues with applications, network connectivity, peripheral equipment, and desktop systems, either remotely or on-site as needed

· Track and document all support interactions in the ticketing system, escalating issues to higher tiers when required

Core accountabilities of role

Main operational responsibilities:

Front & Back Office Support :

· Support of current and metier specific legacy hardware/software environments/bespoke support tasks and resolutions.

· Maintaining an excellent incident and request service resolution for all supported metiers in scope.

· Provide hardware device deployment & support for desktops, laptops, thin client, tablets, telecoms and mobile devices.

· Able to apply a corporate O/S to all supported devices, fully understand the technology and infrastructure - Windows & IOS platforms.

· Support core build software for lifecycle of current/bespoke/new introductory apps. Perform application troubleshooting, installation & reinstallation.

· Use ITSM Service Now tooling for all Incidents, User requests and Changes, ensuring SLAs are not breached and all administration tasks are within the accepted service guidelines.

· Moves – surveys, ad-hoc moves, post moves support and project related moves, required as on demand.

· MFD support – “Follow Me” or other printing methodology.

Corporate Networking & WiFi – Patching, troubleshooting and root cause analysis.
Understanding and familiarisation of the different BCM related support requirements for all UK metiers.
Provide support for mobility services, and act as an effective and helpful point of escalation.
Awareness of OH & H&S user needs – support, help, advice and implementation.
Invoke escalation processes where needed for effective incident management across UK multi metier locations.

Data, Hardware Controls & Inventory :

Perform reporting/ad hoc tasks and be able to provide effective analysis and summaries of data.
Working closely with IT Desktop Controls to provide stock inventory reports and inventory management.
Maintain accurate records of the ITSM asset inventory and lifecycle - including device deployments, user assignments, and hardware information

· Engaging and working on projects and requirements from transition/alignment/transformation across multi metiers. Additionally, project work within UK Le Comptoir Campus scope.

Accountability and responsibility for the creation and upkeep of knowledge bases and key technical documentation.

Team Support & Coordination :

Adhere to the H&S guidelines, promote and action in accordance with metier and local policies.
Promote and work within the CIB/Group BNPP IT Security guidelines.
Liaise with representatives and peers, to ensure the best level of support is provided to the Business.
Working a shift rotation based on the location and support needs of the zone. Flexibility to work within other UK zone locations, as and when required.

Knowledge, Skill and Experience

Essential

· Desktop support competencies – Software & Hardware Level 1 & 2.

· Strong customer services competencies.

· Effective communication skills – written & verbal.

· Independently driven as well as a team member.

· Strong experienced Windows/MS Office and Messaging products.

· Experienced within the Banking or Financial Sector.

· Mobile device platform support.

· Experience of request or incident toolsets.

· Awareness of Microsoft OS build methodologies and toolsets.

· Good negotiation skills

· Ability to manage client base staff with differing character traits

· Reporting and minute writing to a high standard

· Able to balance a high tempo Production environment whilst also delivering elements of project work

· Plan and direct own activities with minimal management supervision.

· Expected to have prior experience of troubleshooting issues for a variety of applications, both written in‐house and from external vendors.

· Possess experience of support for mobile devices iPhones/laptops/tablets.

· Display flexibility, adaptability and open-mindedness in response to frequent and/or significant changes to support needs, working closely with the rest of the UK and Global support teams, and assisting other regions as needs require.

Preferred

· Banking & financial software.

· ITIL Foundation or other.

· Prince 2 Foundation or other.

· Microsoft Qualifications.

· Hardware accreditation

Pay: £225.00-£250.00 per day

Experience:

IT: 3 years (required)

Work Location: In person

Quick apply

Refine Your Search

technical support engineer jobs in west ham

Campus Support Engineer (onsite)

2nd/3rd Line Support Engineer

Client Support Engineer

2nd Line Support Engineer / Field Engineer [permanent or contractor]

Energy Storage Technical Support Engineer-UK

Service Desk Engineer (Field)

Technical Support Engineer - Digital Customer Success

Premium Support Engineer (London)

Service Desk Engineer [Desk & Field]

Technical Engineer - 2nd Line

Senior Designated Support Engineer

Tier 2 Customer Support Engineer

1st Line Engineer

Onsite Engineer - London

Field Services Engineer

TECHNICAL SUPPORT AND AUDIO/VISUAL ENGINEER

Customer Service Engineer

Senior Infrastructure & Support Engineer

Design Engineer/Project Manager for ICT Structured Cabling, Cabling Infrastructure Technology

TechOps Engineer (System Administrator)

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