Technical analyst Work, Jobs in Gravenhurst, Bdf (with Salaries)

1st Line Service Desk Analyst (Days)
Intercity Technology —Shefford
- Hybrid work
- Employee assistance programme
Cyber Security Analyst
Total IT Technology Solutions Ltd —Bedford
- £26,500 - £28,000 a year
- Full-time
- Analysis skills
- Computer networking
- Data entry
- Free parking
- Health & wellbeing programme
Quick apply
5d
Senior LC MS Analyst
Tetra Tech —Bedford
- Laboratory experience
- Bachelor's degree
- Mentoring
Freelance Associate Business Analyst Trainer - day rate
Enterprise Analysts —Milton Keynes
- From £400 a day
- English
- Organisational skills
- In-person
Quick apply
Research Analyst - Research and Innovation Ecosystems
Rand Europe —Cambridge
- From £33,000 a year
- Full-time
- Hybrid work
- English
- No degree
- Free parking
- Sick pay
Quick apply
SOC Analyst
easyJet —Luton Airport
- Full-time
- Hybrid work
- Master's degree
- Communication skills
2d
IT Project Manager
Solina Group —Biggleswade
- Full-time
- PMP
- ERP systems
- English
Senior Data & Insights Analyst
Genie Ventures —Cambridge
- £48,670 - £52,727 a year
- Full-time
- Hybrid work
- Machine learning
- Travel
- AI
Test Engineer
MaPS —Bedford
- £52,000 a year
- Hybrid work
- Annual leave
- Employee assistance programme
Senior Sample Reception Officer
Tetra Tech —Bedford
- Full-time
- Laboratory experience
- Team management
- Leadership
Security Operations Analyst
Motor Insurers' Bureau —Milton Keynes
- £65,000 a year
- Full-time
- Hybrid work
- Master's degree
- Employee assistance programme
2d
Oracle Finance Business Analyst
Linx —Bedford
- Full-time
- English
- Bachelor's degree
- Travel
Internal Auditor and Risk Analyst
Soho House & Co. —Milton Keynes
- Analysis skills
- Travel
- Communication skills
- Employee discount
Quick apply
Business Partner and Senior Analyst AIP
Bedford Borough Council —Bedford
- £41,771 - £45,091 a year
- Full-time
- English
- Analysis skills
- Leadership
14d
Product Owner Post Book
easyJet —Luton Airport
- Full-time
- Hybrid work
- Team management
- Travel
- Agile
- Annual leave
6d
Senior Financial Modeling Analyst
NTT Global Data Centers —Hemel Hempstead
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Master's degree
Third Line Analyst
Computacenter —Hatfield
- Analysis skills
- Continuous improvement
- Communication skills
9h
Senior Product Analyst
TJX Europe —Watford
- Full-time
- Bachelor's degree
- Mentoring
- Communication skills
- Employee discount
Business Analyst
ImServ —Milton Keynes
- Writing skills
- Agile
- AI
- Annual leave
16h
Payroll Analyst
DHL Supply Chain —Milton Keynes
- Hybrid work
- Analysis skills
- Communication skills
- Analytics
7d

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1st Line Service Desk Analyst (Days)

Intercity Technology -
Shefford

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Job details

Permanent

Benefits

Company pension
Employee assistance programme

Qualifications

Technical troubleshooting
SCCM
GCSE
UK GDPR
Ticket management
Microsoft Office Suite
MTA
Remote access software
Ticket management systems
Technical support incident logging
TeamViewer
Customer support
IT incident logging
Active Directory
CompTIA A+
Help desk

Full job description

About The Role

Launch Your IT Career as a 1st Line Support Analyst!

We’re looking for a proactive and customer-focused 1st Line Support Analyst to join our high-performing IT Service Desk team. If you're passionate about technology, love solving problems, and want to build a career in a people-first organisation, this is your chance to make a real impact.

As a 1st Line Support Analyst, you’ll be the first point of contact for IT support queries, helping users across the business stay connected, productive, and secure. You’ll work with a wide range of technologies and gain hands-on experience in a fast-paced, service-driven environment.

We’re looking for someone who’s eager to learn, thrives on helping others, and brings a calm, solutions-focused approach to every challenge.

This is a hybrid role, with 3 days per week on-site at our Meppershall office after completion of your training. Shifts are worked across weekends and bank holiday and cover 7am - 4pm and 10am - 7pm once training is complete.

Key Responsibilities as a 1st Line Support Analyst:

Provide first-line technical support for hardware, software, and network issues
Log, manage, and resolve support tickets using service desk tools such as HALO
Use remote access tools (e.g. AnyDesk, TeamViewer, SCCM) to troubleshoot and resolve issues
Communicate clearly and professionally with users at all levels of the business
Escalate complex issues to senior team members with accurate documentation
Maintain up-to-date and accurate records of all support interactions
Support the wider IT team in delivering a high-quality, customer-centric service

Experience and Knowledge:

Basic understanding of IT infrastructure including desktops, laptops, printers, and networking
Familiarity with Microsoft Windows OS and Microsoft 365 applications
Exposure to Active Directory (e.g. password resets, user account creation)
Experience using service desk platforms such as HALO, ServiceNow, or Freshdesk
Awareness of cyber security best practices and data protection standards (e.g. GDPR)
Previous experience in a 1st line support or helpdesk environment (desirable but not essential)

Qualifications and Desirable Skills:

GCSE Maths and English (Grade 4 or above)
Logical thinker with strong problem-solving skills
Excellent communication and customer service abilities
Willingness to learn and develop technical knowledge
Ability to prioritise tasks and remain calm under pressure
Team player with a proactive, can-do attitude
CompTIA A+ or Microsoft Technology Associate certification (desirable)

What We Offer:

33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each full calendar year you are employed, up to a maximum of five days.
Annual pay reviews.
Holiday buy scheme.
All-company bonus scheme.
Death in service cover.
Employee assistance programme.
Company pension.
Active social calendar.
A strong focus on developing our people.

About Us

Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:

Customer Net Promoter Score of +92
Gold Award Investors in People Accreditation
Employer of the Year 2025 - British Business Excellence Award
Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance

We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.

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Apply Now

Refine Your Search

technical analyst jobs in gravenhurst, bdf

1st Line Service Desk Analyst (Days)

Cyber Security Analyst

Senior LC MS Analyst

Freelance Associate Business Analyst Trainer - day rate

Research Analyst - Research and Innovation Ecosystems

SOC Analyst

IT Project Manager

Senior Data & Insights Analyst

Test Engineer

Senior Sample Reception Officer

Security Operations Analyst

Oracle Finance Business Analyst

Internal Auditor and Risk Analyst

Business Partner and Senior Analyst AIP

Product Owner Post Book

Senior Financial Modeling Analyst

Third Line Analyst

Senior Product Analyst

Business Analyst

Payroll Analyst

I want to receive the latest job alerts for technical analyst in gravenhurst, bdf

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