Staff software engineer Work, Jobs in Eversley, Ham (with Salaries)

2nd Line Technical Support Engineer
APCOA PARKING (UK) LTD —Uxbridge
- Up to £30,000 a year
- Weekend availability
- Windows
- SharePoint
- Communication skills
Quick apply
Enterprise Services Engineer
Tanium —Reading
- Remote
- Spanish
- Bachelor's degree
- No degree
Quick apply
1d
Principal Electrical Engineer
Wood —Reading
- Full-time
- Hybrid work
- Engineering
- English
- Microsoft Office
- Annual leave
- Life insurance
Simulator Engineering Duty Team Leader
British Airways —Heathrow
- Full-time
- Team management
- Communication skills
2d
Dailies Engineer, Picture Shop - Pinewood Studios
Streamland Media LLC —Iver Heath
- Weekend availability
- Maintenance
- Scripting
- Linux
Quick apply
8d
Fire & Security Engineer
Securitas Technology UK —Reading
- Full-time
- Hybrid work
- Sales
- Customer service
- Driving
Quick apply
Design Manager
Glanua —Reading
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Civil engineering
Quick apply
Lead Telecoms Engineer - Outside IR35
Kent —Woking
- AutoCAD
- Engineering
- Microsoft Office
Senior Electrical Engineer
Kier Group —Rickmansworth
- Full-time
- Travel
Senior Safety Engineer - Outside IR35
Kent —Woking
- Engineering
Mechanical Engineer (Wearable Systems)
XYZ Reality —Reading
- Full-time
- Hybrid work
- CAD
- Engineering
- In-person
- Annual leave
- Referral programme
21h
Civil Engineer - Mid to Senior Level
Moffatt & Nichol —Farnham
- Full-time
- Microsoft Word
- Microsoft Excel
- Engineering
Quick apply
Contract Support Co-ordinator
CBRE —Maidenhead
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Access
IT Apprentice (Level 3 Information Communications Technician)
Primary Goal —Guildford
- £10,000 a year
- Full-time
- Childcare
- English
- Working with children
- Annual leave
Quick apply
Lead Safety Engineer - Outside IR35
Kent —Woking
- Engineering
- Master's degree
Senior Product Manager
RWS Group —Maidenhead
- Full-time
- Sales
- Product management
- AI
Technical Director - Electrical (Building Services)
WSP —Guildford
- Part-time
- Hybrid work
- Engineering
- Master's degree
- Bachelor's degree
- Flexitime
- Work from home
First Line Technical Support Engineer (Shift Patterns)
Krome Technologies Ltd —Chertsey
- £24,000 - £30,000 a year
- Full-time
- English
- Microsoft Office
- Travel
- Free parking
- Annual leave
Quick apply
Principal Civil Engineer (Development)
WSP —Basingstoke
- Part-time
- Hybrid work
- Construction
- Flexitime
- Work from home
Electronics Engineering - Team Lead
Thales —Reading
- Full-time
- Mentoring
- Leadership
- Annual leave
- Employee discount

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2nd Line Technical Support Engineer

APCOA PARKING (UK) LTD -
Uxbridge

Quick apply

Job details

Up to £30,000 a year

Qualifications

Driving Licence
LAN
Windows
SharePoint
Communication skills
Active Directory

Full job description

The Role

2nd Line Technical Support Engineer - Up to £30k per annum - Uxbridge hybrid available

Do you have experience in 2nd line support?
Do you have good communication skills?
Do you pride yourself on your problem solving skills?
Do you have a full UK driving license?

If you answered yes, then we may have the role for you!

An opportunity his arisen for a 2nd Line Technical Support Engineer, working in our IT team based in Uxbridge. The Technical Engineer is responsible for accepting escalations to existing Incidents and Changes from the 1st line team. They will be responsible for problem resolution and project work. Much of the work required of this position requires deep dive investigations into infrastructure solutions; owning escalations, problems and projects from an early stage through to completion whilst bearing SLA targets in mind.

As the second line escalation point for all IT support queries you will work with the first line support team and over 1000 users to maintain and monitor IT systems including remote working solutions, and understand and resolve technical issues in a prompt and professional manner. This is a fast paced environment in which no two days are the same.

Responsibilities & Duties

Answer either first line support or end user software or hardware queries via email, phone or face to face
Work with first line support staff or end user to resolution or escalate to third line support as and when necessary
Work with the IT Management team and support team to ensure recurring technical issues are addressed
Update the ticketing system, ensuring notes, progress and required actions have been input promptly
Visit APCOA sites and 3rd Party sites to fix / resolve technical issues
Desktop / Laptop Hardware experience and liaise with APCOA remote sites assisting on Network / ADSL issues
Able to learn, comprehend and run 3rd Party tools / applications
Comfortable around IT cable infrastructure where they are able to diagnose issues or setup new sites

Skills / Experience / Qualifications

Prior experience within second-line technical product or service focused support role
Ability to problem solve within a technical environment
Strong customer service approach and team player
Strong work ethic and ability to work in dynamic work environment
Understanding of Active Directory, Exchange Administration, Sharepoint and Windows 10/11 & Server O/S
Understanding of Networking principles – LAN / WAN
Proactive and checking with 3rd parties for updates, and chasing where necessary

Ideally this role would suit an experienced 1st Line Engineer who is looking to take the next step in their career.

Does this sound like what you have been looking for? Click "apply" today and one of our team will be in touch soon!

Travelling to APCOA sites around the UK & Ireland may be required, so having your own transport and a Driving Licence is a essential. You must be able to work some Weekends (approx. 1 in 5) on a rota system in a pool of APCOA Engineers.

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.

Quick apply

Refine Your Search

staff software engineer jobs in eversley, ham

2nd Line Technical Support Engineer

Enterprise Services Engineer

Principal Electrical Engineer

Simulator Engineering Duty Team Leader

Dailies Engineer, Picture Shop - Pinewood Studios

Fire & Security Engineer

Design Manager

Lead Telecoms Engineer - Outside IR35

Senior Electrical Engineer

Senior Safety Engineer - Outside IR35

Mechanical Engineer (Wearable Systems)

Civil Engineer - Mid to Senior Level

Contract Support Co-ordinator

IT Apprentice (Level 3 Information Communications Technician)

Lead Safety Engineer - Outside IR35

Senior Product Manager

Technical Director - Electrical (Building Services)

First Line Technical Support Engineer (Shift Patterns)

Principal Civil Engineer (Development)

Electronics Engineering - Team Lead

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