Hardware technician Work, Jobs in Loughton, Ess (with Salaries)

Technology Support Group Technician
UPS —London
- Full-time
- Microsoft Outlook
- English
- SharePoint
2d
IT Support Technician III
Cosmetic Physician Partners —London
- Full-time
- Hybrid work
- Google Suite
- SharePoint
- Annual leave
Quick apply
5d
AIT Spacecraft Technician
ALTEN —London
- Full-time
- Remote
- Engineering
- Master's degree
- Bachelor's degree
- Employee assistance programme
- Life insurance
Quick apply
Electronics Technician 3 - UK
M.C. Dean, Inc —London
- Full-time
- Microsoft Powerpoint
- Presentation skills
- Quality control
Senior In-House Repair Technician
Humanoid —London
- Full-time
- Travel
- Mentoring
- In-person
- Annual leave
Quick apply
Apprentice Technician
Redsquid Communications —London
- £15,600 a year
- Full-time
- Maintenance
Quick apply
6d
Data Center Technician, DCC Communities
Amazon Data Services UK Limited —London
- Full-time
- Continuous improvement
12d
Audio Visual Technician, Live Events
Convene Hospitality Group —London
- £30,000 - £33,000 a year
- Weekend availability
- Hospitality
- Computer networking
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Fabric Technician
Reeve —London
- £36,500 - £46,000 a year
- Full-time
- Carpentry
- Basic maths
- Maths
Quick apply
7d
Lead Data Center Support Services Technician
Oracle —London
- Full-time
- English
- Continuous improvement
- Training & development
- Life insurance
IT Desktop Support
Axiom Technologies —London
- Full-time
- Computer Science
- Maintenance
- Bachelor's degree
- Flexible schedule
AIT Mechanical Technician
Expleo —Stevenage
- Monday to Friday
- Continuous improvement
- Quality control
- Travel
Manager, Technical Services
Warner Bros. Discovery —Leavesden Green
- Weekend availability
- Team management
- Communication skills
Senior IT/AV Technician
Royal Veterinary College —Potters Bar
- £40,528 - £51,470 a year
- Full-time
- University
- Communication skills
- School
- Annual leave
- Gym membership
2d
Engineering Technician
Wayve —London
- Full-time
- Hybrid work
- Organisational skills
Civil Engineering Technician
Buro Happold —London
- Civil engineering
- Communication skills
- Employee assistance programme
- Employee discount
Maintenance Technician
Körber AG —London
- Schematics
- Engineering
- Maintenance
14d
Capacity Installation Technician - North London, Infrastructure Delivery, Infrastructure Delivery
Amazon Data Services UK Limited —London
- Full-time
- Travel
Maintenance Technician
Ocado Group —Erith
- Maintenance
- Analysis skills
- Programmable logic controllers
- Annual leave
- Employee assistance programme
Quick apply
Senior Data Center IT Technician
Nebius —Harlow
- English
- Computer networking
Quick apply

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Technology Support Group Technician

UPS -
London

Apply Now

Job details

Permanent | Full-time
2 days ago

Qualifications

SSO
Technical troubleshooting
Desktop support
TCP
Microsoft Outlook
Incident queue management
User account provisioning
Ticket management
Incident documentation
Case record updates
Internal department liaison
English
Microsoft Office Suite
User account management
Procurement support
Zendesk
IT permissions management
Technical support incident logging
SharePoint
ServiceNow
Customer support
IT incident logging
Application support
Microsoft Outlook Calendar
Incident log maintenance
Communication skills
Intune
Mobile devices
VPN

Full job description

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Role purpose

To provide responsive, customer-focused IT support to Marken users across the London/Feltham site and the wider EMEA region. The role supports endpoint devices, Microsoft 365 collaboration tools, ServiceNow-based service management processes, identity and access requests, business applications, asset lifecycle activities, and day-to-day operational incidents within a globally distributed support model.

Primary responsibilities

Act as a first point of contact for local and regional IT support requests, incidents and service requests, using the ServiceNow Employee / IT Support Center as the system of record.

Provide professional support through approved support channels including ServiceNow, phone, email, Microsoft Teams and remote support tools.

Log, triage, categorise, prioritise and resolve incidents and requests within agreed service levels, escalating where appropriate and maintaining clear ticket updates.

Support Windows laptop and desktop builds, standard software installation, device preparation, peripheral configuration and remote working setup.

Assist with joiner, mover and leaver workflows, including account readiness, hardware provisioning, access requests, equipment return and status updates.

Maintain accurate hardware asset and stockroom records in ServiceNow, supporting alignment with Intune device information and lifecycle state updates.

Support Microsoft 365 services including Outlook, Teams, SharePoint, OneDrive and Microsoft 365 apps, including troubleshooting, configuration and user guidance.

Assist with identity and access-related issues including Active Directory, Entra ID/Azure AD, SSO, MFA, VPN and application access troubleshooting.

Support approved business applications and SaaS tools, liaising with application owners and resolver groups when deeper investigation is required.
Contribute to knowledge articles, support documentation, SOPs and process improvement activities to reduce repeat incidents and improve service quality.
Follow Information Security, data protection, change management and access control processes, escalating potential risks or suspicious activity promptly.
Participate in handovers with regional and global IT teams to support continuity across time zones and distributed operations.

Service management and operational duties

Monitor assigned queues, shared inboxes and collaboration channels to ensure timely response and ownership of support activity.

Use ServiceNow to record all work, update affected users, document troubleshooting steps and maintain a reliable audit trail.

Support request fulfilment for hardware, software, access, Teams-related requests and other IT services published through the support portal.

Assist with ticket cleanup, reclassification, backlog reduction and accurate closure notes where required.

Support knowledge management by identifying recurring issues and converting repeat fixes into clear user-facing or analyst-facing guidance.

Escalate incidents to infrastructure, endpoint, security, applications, procurement or regional teams with clear evidence, impact and troubleshooting already completed.

Support change-related activities by following approved change windows, communications and post-change validation steps where assigned.

Endpoint, asset and procurement support

Prepare and configure corporate laptops, desktops, mobile devices and peripherals in line with company standards.

Support Intune enrolment, compliance checks, Company Portal deployments, Windows updates and standard build readiness.

Maintain asset assignment, stockroom, serial number and lifecycle information in ServiceNow, ensuring device records are accurate and traceable.

Assist with hardware requests, procurement updates, vendor follow-up, delivery tracking and allocation of equipment to users.

Support return, refresh, repair and secure disposal processes by ensuring ticket, asset and evidence records are complete.

Help prevent duplicate or inaccurate hardware records by following agreed asset tagging, serial number and ServiceNow/Intune alignment practices.

Applications, collaboration and communications support

Troubleshoot Outlook profile, mailbox, calendar, Teams, SharePoint, OneDrive and Microsoft 365 application issues.

Support Teams collaboration requests, including internal collaboration queries and external communication requests that require approval through the correct process.

Assist users with business application access, login, MFA, SSO and workflow issues, escalating to application owners where needed.

Support meeting room, AV, VoIP/Teams Voice and peripheral issues, coordinating with vendors or infrastructure teams when required.

Provide clear end-user guidance for common tools and processes, using simple language and approved documentation.

Security, compliance and governance

Follow least-privilege and approved-access principles for all account, application and collaboration requests.

Support MFA, VPN, endpoint encryption, device compliance and approved remote access processes.

Escalate suspected phishing, suspicious Teams activity, DLP issues, malware alerts or unauthorised access concerns to Information Security.

Handle company, client and user information responsibly and in line with internal policies and applicable privacy requirements.

Ensure all support actions are documented accurately to support auditability, reporting and service improvement.

Essential skills and experience

1 to 2 years of experience in an IT support, service desk or technical support role, preferably in a business or enterprise environment.

Strong customer service, communication and ownership skills, with the ability to remain organised under pressure.

Hands-on experience supporting Windows 10/11 laptops and desktops, Microsoft 365 applications and common business productivity tools.

Working knowledge of Active Directory, Entra ID/Azure AD concepts, user accounts, groups, permissions, MFA and SSO troubleshooting.

Experience using ServiceNow or a comparable ITSM platform to manage incidents, service requests, approvals and knowledge articles.

Understanding of endpoint management concepts such as Intune, Autopilot, device compliance, Company Portal and BitLocker.

Good troubleshooting knowledge of networking basics including TCP/IP, DNS, DHCP, VPN, Wi-Fi and common connectivity issues.

Ability to document fixes clearly, follow SOPs and contribute to process improvement.

Fluent written and spoken English.

Desirable skills

Exposure to ITIL-based service management practices including incident, request, change, asset and knowledge management.

Experience supporting Teams Voice, meeting room technology, AV equipment or VoIP services.

Awareness of endpoint security tools, email security controls, DLP, conditional access and secure collaboration practices.

Experience supporting hardware lifecycle processes, procurement, stock management, returns or disposal activities.

Familiarity with business applications such as Maestro, Salesforce, ZenQMS or other Marken operational systems.

Behavioural expectations

Customer focused: communicates clearly, sets realistic expectations and keeps users informed.

Accountable: owns tickets through to resolution or clear handover, rather than passing issues on without context.

Collaborative: works constructively with regional IT, application, infrastructure, security and procurement teams.

Detail oriented: records accurate ticket notes, asset information and troubleshooting outcomes.

Security aware: follows policy, protects information and identifies risks early.

Improvement minded: identifies recurring issues, suggests process improvements and contributes to documentation.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Apply Now

Refine Your Search

hardware technician jobs in loughton, ess

Technology Support Group Technician

IT Support Technician III

AIT Spacecraft Technician

Electronics Technician 3 - UK

Senior In-House Repair Technician

Apprentice Technician

Data Center Technician, DCC Communities

Audio Visual Technician, Live Events

Fabric Technician

Lead Data Center Support Services Technician

IT Desktop Support

AIT Mechanical Technician

Manager, Technical Services

Senior IT/AV Technician

Engineering Technician

Civil Engineering Technician

Maintenance Technician

Capacity Installation Technician - North London, Infrastructure Delivery, Infrastructure Delivery

Maintenance Technician

Senior Data Center IT Technician

I want to receive the latest job alerts for hardware technician in loughton, ess

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