It support Work, Jobs in Kington, Wor (with Salaries)

IT Service Desk Manager
Mitchells & Butlers - IT —Birmingham
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Analytics
- Annual leave
- Employee assistance programme
Quick apply
3d
AWS IaaS Sys Admin
Accenture —Birmingham
- Full-time
- DevOps
- AWS
- Communication skills
14d
First Line Support Consultant (Apps Support, Danish or Swedish Speaking)
Pinewood.AI —Solihull
- From £25,000 a year
- Full-time
- Hybrid work
- English
- Analysis skills
- No degree
- Annual leave
- Employee assistance programme
Quick apply
After Sales & Technical Support (Ground Care)
Etesia UK Ltd —Banbury
- £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Employee discount
Quick apply
3d
Infrastructure Engineering Professional
BT —Cheltenham
- Full-time
- Computer networking
3h
OSS Technician
Hitachi Rail —Birmingham
- Full-time
- English
- Travel
- In-person
- Flexible schedule
Technical Support & Sustainment Engineer
Raytheon —Malvern
- Full-time
- Engineering
- Bachelor's degree
- Continuous improvement
- Annual leave
- Employee assistance programme
OSS Technician
Hitachi —Birmingham
- Full-time
- English
- Travel
- In-person
- Flexible schedule
2nd Line Technical Support Engineer
Intuitive Computer Management Ltd —Brierley Hill
- £26,000 - £30,000 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
- Free parking
Quick apply
10d
Service Desk Manager
wavenet —Shirley
- Full-time
- Team management
- Travel
- Training & development
Quick apply
14d
Service & Technical Support Engineer
Pulsar Measurement —Malvern
- £40,000 a year
- CRM software
- Travel
- In-person
- Employee discount
- Sick pay
Quick apply
Building Safety Levy Technical Support Officer
Wychavon and Malvern Hills District Council —Malvern
- £26,403 - £28,142 a year
- Full-time
- Computer literacy
- Computer skills
- Communication skills
- Annual leave
- Employee discount
10d
Field Service Administrator
nGeneration —Tipton
- £25,557 a year
- 12 hour shift
- Hospitality
- Conflict management
- Computer networking
Quick apply
Service Desk Analyst
Rubix —Birmingham
- Full-time
- Microsoft Outlook
- Mentoring
- Communication skills
Technical Support Officer
Gloucestershire County Council —Gloucester
- £30,024 - £32,597 a year
- Hybrid work
- English
- Communication skills
- Annual leave
- Employee assistance programme
IT Field Engineer - West England
T-Tech —Gloucester
- Full-time
- Hybrid work
- Communication skills
Quick apply
Technical Trainer - Electronic Warfare
L3Harris Technologies —Tewkesbury
- In-person
- Gym membership
Technical Trainer - Information Resilience
L3Harris Technologies —Tewkesbury
- In-person
- Gym membership
Desktop Support Engineer with Server Exposure – Worcester, UK (Backfill / On
Axiom Technologies —Worcester
- Part-time
- In-person
Technical Support Engineer
Safran —Gloucester
- Weekend availability
- CRM software
- English
- Communication skills

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it support jobs near kington, wor

IT Service Desk Manager

Mitchells & Butlers - IT -
Birmingham

Quick apply

Job details

Full-time
3 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount

Qualifications

Desktop support
Stakeholder collaboration
IT team management
Stakeholder liaison
IT service management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Major incident coordination
Management reporting
Customer support
Information technology team management
Technical roadmaps
Analytics

Full job description

Do you want to lead a Service Desk that keeps one of the UK's biggest hospitality businesses running?

At Mitchells & Butlers, we're home to some of the UK's most-loved brands, serving millions of guests every year. Behind every great guest experience is reliable technology — and behind that technology is an exceptional Service Desk team.

We're looking for an experienced IT Service Desk Manager on a permanent basis, who can take ownership of our support operation, inspire high-performing teams, and drive the evolution from reactive support to proactive service excellence.

Supporting around 1,800 pubs, bars and restaurants alongside 1,500 corporate colleagues, you'll play a critical role in delivering exceptional IT services across a complex, fast-paced and highly visible environment.

If you're passionate about customer experience, service improvement, ITIL best practice and developing people, this is an opportunity to make a genuine impact at scale.

This is a hybrid working role based out of our Birmingham City Centre head office.

You’ll be rewarded:

Hybrid and flexible working arrangements.
Annual bonus scheme.
33% discount across all Mitchells & Butlers brands.
20% Friends & Family discount for five nominated guests.
Private medical plan.
Pension scheme.
26 days annual leave.
Free shares programme.
High street retail discounts.
Employee assistance programme and wellbeing support.

What You'll Be Doing in this IT Service Desk Manager role:

Lead and develop Service Desk teams, creating a high-performance culture focused on service excellence.
Own the Incident, Request and Desktop Support customer experience, ensuring consistently high levels of satisfaction.
Drive ITIL-based Incident Management processes and lead major incident response during critical service outages.
Develop and deliver a Service Desk roadmap aligned to our wider Technology strategy.
Use automation, self-service capabilities and continual service improvement initiatives to improve efficiency and customer outcomes.
Analyse service trends, identify root causes and work with technical teams to improve service stability.
Build strong relationships with stakeholders, suppliers and technology teams to ensure collaborative service delivery.
Define, monitor and report against KPIs, SLAs and operational performance measures.
Lead proactive communications during incidents, translating technical issues into clear business-focused updates.
Manage vendor performance, ensuring service levels are achieved and continuously improved.
Create robust knowledge management practices that empower analysts and improve first-time resolution rates.
Champion a culture of continuous improvement, challenging traditional ways of working and identifying opportunities to enhance services.

You'll also participate in an out-of-hours on-call rota and deputise for the Service Operations Manager when required.

What skills you will bring to this IT Service Desk Manager role:

Minimum of 3 years’ experience in a Service Desk Management role, ability to demonstrate leading ITIL Service Desk management function in a fast-paced IT operations environment.
Passionate about delivering a great customer experience with lots of drive to continuously improve and monitor the service we offer.
Ability to build and maintain relationships, grow confidence, credibility and trust with customers, key stakeholders and BC&T colleagues.
Effectively manage a variety of competing activities and priorities, prioritising any conflicts open and objectively.
Proven ability to develop large teams, ensuring integration of internal resources and vendors
A "blue-sky-thinker" who will continuously challenge the ‘status quo’ and align people and process with customer centric service delivery.
Resilient and energetic, someone who thrives in fast paced environment with high focus on ‘getting stuff done’. See that obstacles to completion are managed and where possible removed.
Experience of supporting a wide range of current IT technologies including Microsoft Azure, Office 365, EPOS, Workforce and Stock Management Systems, and SD WANs.
Experience of major incident management and unflappable demeanour during system outages.
Demonstrable problem-solving and analytical skills.

What makes Mitchells & Butlers a great place to work?

At M&B we value the unique perspectives each person brings. We believe that by fostering a culture of inclusion, respect, and allyship, we create a sense of belonging, engagement and teamwork which are essential to delivering great guest experiences. Join us and be a part of a great team

Closing Date: Friday 21st August 11:59pm

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it support jobs in kington, wor

IT Service Desk Manager

AWS IaaS Sys Admin

First Line Support Consultant (Apps Support, Danish or Swedish Speaking)

After Sales & Technical Support (Ground Care)

Infrastructure Engineering Professional

OSS Technician

Technical Support & Sustainment Engineer

OSS Technician

2nd Line Technical Support Engineer

Service Desk Manager

Service & Technical Support Engineer

Building Safety Levy Technical Support Officer

Field Service Administrator

Service Desk Analyst

Technical Support Officer

IT Field Engineer - West England

Technical Trainer - Electronic Warfare

Technical Trainer - Information Resilience

Desktop Support Engineer with Server Exposure – Worcester, UK (Backfill / On

Technical Support Engineer

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