Customer experience analyst Work, Jobs in Milton Keynes, Bkm (with Salaries)

Assistant Leakage Technician
Anglian Water Services Ltd —Great Billing
- £30,633 a year
- Full-time
- Oracle
- Computer literacy
- Driving
- Annual leave
5d
Commercial Analyst
OAG Aviation Worldwide —Luton
- Hybrid work
- AI
- Analytics
10d
Claims Analyst
Gallagher Bassett —Blisworth
- No degree
- Organisational skills
- Communication skills
- Employee stock purchase plan
- Life insurance
Business Partner and Senior Analyst AIP
Bedford Borough Council —Bedford
- £41,771 - £45,091 a year
- Full-time
- English
- Analysis skills
- Leadership
4d
Technical Business Analyst
easyJet —Luton Airport
- Full-time
- Hybrid work
- Salesforce
- Agile
- Communication skills
- Annual leave
8d
Financial Analyst - Letchworth, UK
NORTHLAND CONTROLS LIMITED —Letchworth
- £50,000 - £65,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Organisational skills
- Annual leave
- Life insurance
Quick apply
10d
Finance Analyst Commercial
Savers —Dunstable
Workplace Service Analyst & Supplier Management
Smiths Detection —Hemel Hempstead
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- No degree
Quick apply
Lead Product Owner (Insurance)
DHL —Milton Keynes
- Master's degree
- Bachelor's degree
- Business
QA Test Analyst
Bibby Financial Services —Banbury
- £40,000 - £46,000 a year
- Full-time
- Agile
- Gym membership
Quick apply
6d
Siemens Teamcenter Administrator
Wabtec —Northampton
- Full-time
- Continuous improvement
- Travel
- Communication skills
Quick apply
Senior Compensation Analyst
GXO Logistics —Northampton
- £45,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analytics
- Employee assistance programme
- Employee discount
Senior HR Systems Analyst (SuccessFactors, Employee Central)
GXO Logistics —Northampton
- Up to £64,800 a year
- Full-time
- Management
- Computer Science
- Leadership
- Annual leave
- Employee assistance programme
Systems Analyst (Mid Level) - US
Polaris Software —Banbury
- Full-time
- Hybrid work
- Annual leave
Quick apply
Senior Advisor
Barclays —Northampton
- Communication skills
- Banking
1d
Senior Data Analyst
Ball Corporation —Luton
- English
- Continuous improvement
- Business
Quick apply
1d
IT Consultant -Financial Crime - Northampton, UK
Infosys —Northampton
- Writing skills
- Analysis skills
- Communication skills
10d
Rent & Service Charge Analyst - Housing
Sage Homes —Northampton
- Hybrid work
- Data analysis skills
- Organisational skills
Apprentice - IT Service Desk Analyst
Value Retail —Bicester
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee discount
6d
Digital & IT Senior Analyst - Messaging
Parker Hannifin Corporation —Hemel Hempstead
- Computer Science
- Maintenance
- Bachelor's degree

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Assistant Leakage Technician

Anglian Water Services Ltd -
Great Billing

Apply Now

Job details

Full-time
£30,633 a year
5 days ago

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Driving Licence
Oracle
Computer literacy
SAP
Driving
Client services
Risk management
Organisational skills
Customer support
Customer interaction
Construction experience
Communication skills
Leak detection

Full job description

Location: Great Billing STW, Northampton
Contract: 12 months FTC
Salary: Circa £30,633

At Anglian Water, our values are that together, we will: Build trust, do the right thing, and we are always exploring.

Who We Are?

Integrated Maintenance, Repair and Development Services (IMRDS) is the team that maintains our water supply systems, handles emergencies like water bursts, and develops new ways to better serve our customers. Whether you're passionate about frontline operational work or playing a part in safeguarding one of the world’s finest drinking water systems, IMRDS offers dynamic opportunities for growth, development, and purpose-driven work.

What Will You Be Doing as an Assistant Leakage Technician (Shared Supply Smart Metering)?

As an Assistant Leakage Technician, you will play a vital role in helping Anglian Water reduce leakage across our network and support customers in identifying and resolving leaks on their properties.

Working within our newly established Customer Side Leakage team, you'll survey properties with shared water supplies, collect and record network information, and install smart meters on suitable assets. You'll work closely with customers, landlords, housing providers, and internal teams to arrange appointments, complete surveys, and identify potential leakage issues.

This is a field-based role where no two days are the same. You'll spend much of your time outdoors, travelling across the region, working directly with customers and helping us deliver our goal of achieving world-leading leakage performance while providing a first-class customer experience.

You'll receive full training, industry-leading technology, and ongoing support from experienced colleagues to help you succeed and develop your career.

Key Responsibilities:

Conduct shared supply surveys across customer properties and accurately collect asset and network information
Install smart water meters on suitable customer supplies in accordance with approved procedures and water hygiene standards
Communicate with customers, landlords, housing associations, and other stakeholders to arrange appointments and explain survey outcomes
Identify and report potential customer-side leaks and escalate findings to the relevant teams
Deliver excellent customer service at every interaction, keeping customers informed throughout the process
Work collaboratively with leakage teams, schedulers, analysts, project managers, and customer contact teams
Accurately record all work activities, survey findings, and customer interactions using company systems including Oracle and SAP
Ensure all job notes, records, and work management information are completed to a high standard
Follow safe systems of work and adhere to all water quality, hygiene, and health and safety procedures
Support business incidents and operational priorities when required

What Attributes Are Required?

A positive, enthusiastic, and customer-focused attitude
Excellent communication and interpersonal skills
Ability to work independently while also contributing to a wider team
Comfortable working outdoors in all weather conditions
Strong organisational skills and attention to detail
Ability to adapt to changing priorities and work under pressure
A proactive and self-motivated approach to work
Commitment to health, safety, and wellbeing standards
A genuine desire to contribute to environmental improvement and customer satisfaction

A Little Bit About Your Skills, Experience, and Behaviours…

Experience within utilities, construction, field operations, or a similar environment
Full UK driving licence is essential
Good level of IT literacy and confidence using handheld devices and operational systems
Customer service experience and a passion for delivering excellent service
Comfortable travelling throughout the region using a company vehicle
Physically fit and able to carry equipment, undertake lifting activities, and work outdoors regularly
Ability to read maps, plans, and network information (training provided)
Strong written and numerical skills with attention to detail when recording information
Able to manage risk and make sensible decisions in a dynamic operational environment
Driven, self-motivated, and eager to learn new skills and technologies

Why Anglian Water?

At Anglian Water, our people are at the heart of everything we do, and we ensure their hard work is recognised and rewarded. Some of our benefits include:

Bonus scheme
Private healthcare
Competitive pension scheme
Up to 26 days annual leave, increasing with length of service
Flexible benefits to support your wellbeing

Inclusion is for Everyone

We are an equal opportunity employer and consider all suitably qualified applicants, regardless of gender identity, ethnic origin, nationality, religion, age, sexual orientation, disability, or any other protected characteristic. We focus on merit and passion for creating better outcomes and are committed to fostering an inclusive environment where all colleagues feel they belong.

If you think this is the next step for your career, apply today!

Closing Date: 17th August 2026

#loveeverydrop

Apply Now

Refine Your Search

customer experience analyst jobs in milton keynes, bkm

Assistant Leakage Technician

Commercial Analyst

Claims Analyst

Business Partner and Senior Analyst AIP

Technical Business Analyst

Financial Analyst - Letchworth, UK

Finance Analyst Commercial

Workplace Service Analyst & Supplier Management

Lead Product Owner (Insurance)

QA Test Analyst

Siemens Teamcenter Administrator

Senior Compensation Analyst

Senior HR Systems Analyst (SuccessFactors, Employee Central)

Systems Analyst (Mid Level) - US

Senior Advisor

Senior Data Analyst

IT Consultant -Financial Crime - Northampton, UK

Rent & Service Charge Analyst - Housing

Apprentice - IT Service Desk Analyst

Digital & IT Senior Analyst - Messaging

I want to receive the latest job alerts for customer experience analyst in milton keynes, bkm

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