Senior customer service representative Work, Jobs in Hartford, Chs (with Salaries)

Experience Management Practice Lead
Capgemini Sogeti —Manchester
- Hybrid work
- Continuous improvement
- Team management
- Organisational skills
6d
Product Manager
Capgemini Sogeti —Manchester
- Business development
- Product management
- Agile
6d
Experience Management Practice Lead
Capgemini —Manchester
- Hybrid work
- Continuous improvement
- Team management
- Organisational skills
6d
UI Lead (Commerce)
VML —Manchester
- Hybrid work
- Leadership
- Communication skills
- Time management
Quick apply
7d
R&D Engineer
Convatec —Didsbury
- Full-time
- Engineering
- English
- Travel
7d
Business Architect
Together —Cheadle
- Full-time
- AI
Quick apply
9d
Women in Field Sales: Venue Sales Rep
Octopus Energy Group —Liverpool
- £26,300 a year
- Full-time
- Customer service
Quick apply
10d
HR Business Partner - Assets & Infrastructure
Greenergy —Manchester
- Hybrid work
- Bachelor's degree
- Continuous improvement
- Travel
- Annual leave
- Employee discount
Quick apply
10d
Senior Coordinator, Ticketing, Access and Hospitality Systems
Liverpool Football Club —Liverpool
- Full-time
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
11d
Highways Engineer
Amey Ltd —Liverpool
- Temporary
- Civil engineering
- Master's degree
- Annual leave
- Flexible schedule
Quick apply
11d
Senior Sales Engineer - HPE Networking
Hewlett Packard Enterprise —Manchester
- Full-time
- Hybrid work
- Mentoring
- Communication skills
11d
Graduate Business Development Representative (HF135374711)
Flourish —Manchester
- £30,000 - £35,000 a year
- Full-time
- Business development
- Business
- Communication skills
Quick apply
11d
Business Operations Manager
Anaplan —Manchester
- Microsoft Powerpoint
- PMP
- Continuous improvement
Quick apply
12d
Associate Director of Toxicology
Key Forensic Services —Warrington
- Full-time
- Quality control
- Organisational skills
- Budgeting
- Employee assistance programme
Quick apply
13d
Group Director for Regulatory Assurance and Cyber
Information Commissioner's Office —Manchester
- £119,930 - £171,248 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Annual leave
14d
Dedicated Contract Support Officer
UniTrust —Liverpool
- £14.95 an hour
- Weekend availability
- Customer service
- Computer literacy
- Writing skills
- Employee assistance programme
- Sick pay
Quick apply
Principal Software Engineer - Full Stack - AI
Anaplan —Manchester
- Master's degree
- Mentoring
- AI
Quick apply
Cyber Risk Service Manager
Barclays —Knutsford
- Team management
- Mentoring
- AI
AI Architect
Anaplan —Manchester
- Computer Science
- Engineering
- Bachelor's degree
Quick apply
Structure Stress Engineer | Broughton
Infosys —Broughton
- Analysis skills

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Experience Management Practice Lead

Capgemini Sogeti -
Manchester

Apply Now

Job details

Permanent
6 days ago

Qualifications

Stakeholder liaison
IT service management
Six Sigma
Continuous improvement
Team management
Organisational skills
Operational strategy development
Contracts
Multidisciplinary collaboration
Leadership
Communication skills
Analytics

Full job description

About the job you’re considering

Leading a team of Experience Managers, this role works closely with customers, operational teams, and senior stakeholders to promote a customer-centric view of service delivery across multiple accounts.

As a member of the leadership team, the Experience Management Lead will champion Experience Management principles across the organisation, influence key stakeholders, and ensure technology services are designed and delivered with the end-user experience at their core.

The Experience Management Office (XMO) manages experience data and insights, including the technical factors that influence how end users interact with technology and services. The team works across customers, delivery teams, and senior stakeholders to provide a holistic view of end-user experience, identify opportunities for service improvement and efficiency, and drive positive business outcomes through the effective use of experience data. The role also supports cross-functional collaboration across Managed Services to optimise service quality, cost, and operational performance.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your role

Be accountable for the delivery of the XMO across multiple accounts including responsibility of the XMO leads within the team
Be responsible for ensuring high levels of customer satisfaction are delivered through effective and client-focused IT services.
Understand and improve the IT process performance of the services delivered to our clients and end users
Responsible for the delivery of the strategy of the XMO function and links into global processes and approaches
Define Target Operating Models (TOMs) to enable a strategic framework for businesses operations and objectives for the processes, technology, people, culture, governance, and performance metrics – standardised across our clients
Aligns improvements to the longer-term vision and continual service improvement ethos
Act as the point of contact during bid and referenceable work
Develop a strong understanding of Experience Reference Architecture with strong working relationships with key operational support teams and client key stakeholders
Ensure all engagements drive the end user experience in line with the customer contracted services

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

Your skills and experience

Experienced in user experience concepts, strategies, XLA creation and improvements
Excellent people management skills ensuring strong team working practices in a matrix environment
Data literate and analytically incentivised. Passion for data driven decisions. Expertise in data modelling, process modelling, data integration and reporting tools would be an asset.
Effective business communication and presentation skills at all levels within both Capgemini and the Client key stakeholders
Strong organisational skills and be able to flex and prioritise to changing business demands
Preferred experience of client contracts and obligations
Lean Six Sigma and ITIL V4 would be beneficial qualifications

We are a Disability Confident Employer

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

Declare they have a disability, and

Please opt in during the application process.

Your security clearance and pre-employment checks

If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

Some roles will also require an additional level of security clearance:

Security Check (SC) Clearance:

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

Make it real – what does it mean for you?

Flexibility to work your way
You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Your wellbeing
You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.

To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.

Shape your path
You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.

Shared energy
You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.

Why should you consider Capgemini?

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion. Make it real | www.capgemini.com

Apply Now

Refine Your Search

senior customer service representative jobs in hartford, chs

Experience Management Practice Lead

Product Manager

Experience Management Practice Lead

UI Lead (Commerce)

R&D Engineer

Business Architect

Women in Field Sales: Venue Sales Rep

HR Business Partner - Assets & Infrastructure

Senior Coordinator, Ticketing, Access and Hospitality Systems

Highways Engineer

Senior Sales Engineer - HPE Networking

Graduate Business Development Representative (HF135374711)

Business Operations Manager

Associate Director of Toxicology

Group Director for Regulatory Assurance and Cyber

Dedicated Contract Support Officer

Principal Software Engineer - Full Stack - AI

Cyber Risk Service Manager

AI Architect

Structure Stress Engineer | Broughton

I want to receive the latest job alerts for senior customer service representative in hartford, chs

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About the job you’re considering

Your role

Your skills and experience

We are a Disability Confident Employer

Your security clearance and pre-employment checks

Make it real – what does it mean for you?

Why should you consider Capgemini?

About Capgemini

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