Hardware technician Work, Jobs in Kingsbury, Gtl (with Salaries)

Support Engineer, Cinema Support
Dolby —London
- Weekend availability
- Bilingual
- Bachelor's degree
- Travel
4d
Onsite Technical Lead
ABACUS —London
- Full-time
- Travel
- In-person
- Annual leave
- Employee discount
Quick apply
Temporary Desktop Support Technician (onsite)
Brown Brothers Harriman —London
- Full-time
- In-person
- Communication skills
IT Support Technician III
Cosmetic Physician Partners —London
- Full-time
- Hybrid work
- Google Suite
- SharePoint
- Annual leave
Quick apply
6d
AIT Spacecraft Technician
ALTEN —London
- Full-time
- Remote
- Engineering
- Master's degree
- Bachelor's degree
- Employee assistance programme
- Life insurance
Quick apply
IT Support Technician
Pharmaron —Hoddesdon
- Computer Science
- Software development
- In-person
Quick apply
Electronics Technician 3 - UK
M.C. Dean, Inc —London
- Full-time
- Microsoft Powerpoint
- Presentation skills
- Quality control
Apprentice Technician
Redsquid Communications —London
- £15,600 a year
- Full-time
- Maintenance
Quick apply
6d
Senior In-House Repair Technician
Humanoid —London
- Full-time
- Travel
- Mentoring
- In-person
- Annual leave
Quick apply
Data Center Technician , Operations, IT, & Support Engineering
Amazon Data Services UK Limited —Bracknell
- 12 hour shift
- Computer Science
- Bachelor's degree
- Travel
Audio Visual Technician, Live Events
Convene Hospitality Group —London
- £30,000 - £33,000 a year
- Weekend availability
- Hospitality
- Computer networking
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Data Center Technician, DCC Communities
Amazon Data Services UK Limited —London
- Full-time
- Continuous improvement
13d
Lead Data Center Support Services Technician
Oracle —London
- Full-time
- English
- Continuous improvement
- Training & development
- Life insurance
IT Desktop Support
Axiom Technologies —London
- Full-time
- Computer Science
- Maintenance
- Bachelor's degree
- Flexible schedule
Technical Support Engineer
InPost UK —Hemel Hempstead
- Hybrid work
- Microsoft Powerpoint
- Communication skills
- Annual leave
Quick apply
Security Technician
Fujitsu —Bracknell
- Communication skills
11d
Fabric Technician
Reeve —London
- £36,500 - £46,000 a year
- Full-time
- Carpentry
- Basic maths
- Maths
Quick apply
7d
AIT Mechanical Technician
Expleo —Stevenage
- Monday to Friday
- Continuous improvement
- Quality control
- Travel
Thorpe Park | General Event Technician
RWS Global —Chertsey
- £15 an hour
- Maintenance
- Power tools
- Hand tools
Senior IT/AV Technician
Royal Veterinary College —Potters Bar
- £40,528 - £51,470 a year
- Full-time
- University
- Communication skills
- School
- Annual leave
- Gym membership
3d

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hardware technician jobs near kingsbury, gtl

Support Engineer, Cinema Support

Dolby -
London

Apply Now

Job details

4 days ago

Qualifications

Bilingual
Technical troubleshooting
Sales support
Microsoft Office Suite
Bachelor's degree
Confluence
Technical support incident logging
Technical writing
Customer support
Customer interaction
Communication skills
Help desk

Full job description

Job description

Company and benefits

Social Impact & Sustainability

Job ID

41604

Join the leader in entertainment innovation and help us design the future. At Dolby, science meets art, and high tech means more than computer code. As a member of the Dolby team, you’ll see and hear the results of your work everywhere, from movie theaters to smartphones. We continue to revolutionize how people create, deliver, and enjoy entertainment worldwide. To do that, we need the absolute best talent. We’re big enough to give you all the resources you need, and small enough so you can make a real difference and earn recognition for your work. We offer a collegial culture, challenging projects, and excellent compensation and benefits, not to mention a Flex Work approach that is truly flexible to support where, when, and how you do your best work.

Summary

Dolby’s Group Entertainment and Support Services team supports an extensive array of hardware, systems, tools, and software applications our customers use in the theatrical exhibition entertainment industry. We provide engineering and technical support to dealers, integrators, and end customers.

The team regularly interacts with cross-functional groups within Dolby as the “voice of the customer” providing practical insight, resolving technical issues, and driving improvements to Dolby’s internal processes and products.

As a support engineer, you will be involved directly with Dolby’s cinema customers, helping them resolve problems and install our products. You will have the opportunity to complete assignments independently, work in generally defined practices and methods, apply knowledge and understanding of customer needs to solve technical problems, grow professionally in technical areas related to Dolby’s business, and provide training and guidance to others.

Responsibilities:

Assist customers with performance problems that arise during the installation and operation of Dolby products.
Provide support through multiple channels (Phone, Email, Chat, and Portal) to dealers, integrators, end customers, and field technical teams using Dolby products with a diplomatic, professional, and service-oriented approach until they’ve solved a technical issue.
Ask customers targeted questions to understand the root of the problem quickly.
Properly gather information and escalate unresolved issues to appropriate internal teams (e.g., product management, engineering, or another team).
Provide prompt and accurate feedback and updates to customers.
Refer to internal databases or external resources to provide accurate solutions.
Ensure all issues are appropriately logged using internal case handling and communication systems in accordance with established procedures, specifications, and guidelines.
Prioritize and manage several open issues at one time.
Promote and maintain the quality and value associated with the Dolby brand by ensuring customer satisfaction in every transaction.
Utilizing established systems and maintaining accurate records of customer communications and support activities.
Deliver training to customers, field technical teams, and other internal staff on Dolby technologies and products.
Provide technical sales assistance to our customers by helping them understand the features of Dolby Products, leading to successful sales of our products.
Work with other team members on the creation, review, and maintenance of Dolby’s support knowledgebase, technical documentation, and test materials

Requirements:

Minimum of 5 years of Tech Support work experience or 2 years, with BS degree
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
Must be customer service oriented and believe in collaboration, adaptability, transparency, and teamwork.
Able to work independently to achieve goals established in a team environment.
Excellent written and verbal English communication skills and ability to work with internal and external customers with a wide range of knowledge and skill levels.
Strong problem-solving ability while under pressure to provide solutions.
Ability to work with a flexible and changing schedule. As part of on-call rosters to ensure 24/7 support, some work outside business hours or during weekends or bank holidays will be required.
Ability to travel as required, fulfilling position duties; some international travel required.

Desired:

Experience and knowledge of SalesForce CRM
Experience working in and around motion picture theatres.
Proficient in use of office systems and software suites including Microsoft Office and Confluence
Bilingual or Trilingual
Experience in Postproduction or Cinema systems and workflow a plus
Interest in music, audio/video production, recording engineering, game/film audio or acoustics.

Dolby Hiring Entity:

Dolby Europe Limited
Work.Life SoHo, Waverly House
7-12 Noel Street
London, England, W1F 8GQ
United Kingdom

Apply Now

Refine Your Search

hardware technician jobs in kingsbury, gtl

Support Engineer, Cinema Support

Onsite Technical Lead

Temporary Desktop Support Technician (onsite)

IT Support Technician III

AIT Spacecraft Technician

IT Support Technician

Electronics Technician 3 - UK

Apprentice Technician

Senior In-House Repair Technician

Data Center Technician , Operations, IT, & Support Engineering

Audio Visual Technician, Live Events

Data Center Technician, DCC Communities

Lead Data Center Support Services Technician

IT Desktop Support

Technical Support Engineer

Security Technician

Fabric Technician

AIT Mechanical Technician

Thorpe Park | General Event Technician

Senior IT/AV Technician

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