Customer service representative Work, Jobs in Rocester (with Salaries)

Customer Support Advisor - Part-Time
LiveScore Group —Stoke-on-Trent
- £13,348 a year
- Part-time
- Hybrid work
- Computer literacy
- English
- Computer skills
Quick apply
Customer Service Assistant
Wickes —Long Eaton
- £8.82 - £12.71 an hour
- Weekend availability
- Annual leave
- Employee discount
7d
Customer Support Agent
Rockwell Automation —Aldridge
- Full-time
- Annual leave
- Employee assistance programme
Customer Services Assistant
Chelmsford Star Co-operative Society —Ashby-De-La-Zouch
- £12.75 an hour
- Weekend availability
- Customer service
- Bakery
- Paid training
- Annual leave
Customer Service Agent
Breedon Group plc —Breedon on the Hill
- Full-time
- Writing skills
- Continuous improvement
- Annual leave
- Employee discount
Quick apply
4d
Part Time Customer Service Sales Assistant
Decathlon UK —Nottingham
- Part-time
- Customer service
- Merchandising
- Communication skills
Customer Services Assistant
ESS Compass —Stafford
- £12.76 an hour
- Serving
- Continuous improvement
- Cleaning
Casual Guest Service Agent - Food & Beverage
B&B Hotel Derby —Derby
- £12.71 an hour
- Serving
- Hospitality
- Customer service
Quick apply
Morning Customer Service Assistant
KRB Retail —Derby
- £12.70 - £14.00 an hour
- Part-time
- Customer service
- Driving
- Cleaning
- Employee discount
Quick apply
12d
Customer Service Advisor Apprenticeship – Beechwood Mazda Derby
Calex UK —Derby
- Full-time
- Computer literacy
- Communication skills
Customer Support Administrator 2 year Fixed Term Contract
Vaillant Group U.K. Ltd —Nottingham
- Temporary
- In-person
- Time management
3d
Part-Time Customer Service Advisor
Decathlon UK —Nottingham
- £10.85 - £12.71 an hour
- Part-time
- Merchandising
- Communication skills
- Profit sharing
- Employee discount
Afternoon Customer Service Assistant
KRB Retail —Derby
- £12.70 - £14.00 an hour
- Part-time
- Microsoft Outlook
- Customer service
- Driving
- Employee discount
Quick apply
5d
Customer Services Assistant - Instore Bakery
OurCoop —Burton-On-Trent
- £12.75 an hour
- Weekend availability
- Bakery
- Paid training
- Annual leave
1d
Customer Services Advisor
Halfords —Macclesfield
- £11.05 - £12.91 an hour
- Part-time
- Customer service
- Retail sales
- Employee assistance programme
- Employee discount
4d

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Customer Support Advisor - Part-Time

LiveScore Group -
Stoke-on-Trent

Quick apply

Job details

Part-time | Full-time
£13,348 a year

Benefits

Company pension
Discounted gym membership
Private medical insurance

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Internal department liaison
English
Computer skills
Customer interaction
Communication skills
Add-on sales

Full job description

Location: Stoke-on-Trent ST1

Remuneration Package

£13,348
Up to 20% annual company bonus
Office based for the first 4 months (probation and training period) - this will allow you to get to know the team, soak up crucial knowledge and benefit from face-to-face support whilst learning the role!
Hybrid working available after successful completion of probation period

The role will be working 5 evenings per week (4 hour shifts, between 5pm and 12pm Mon-Sun).
Training for this role will be for 4 weeks on a full-time basis. An alternative weekday evenings and weekends (34hrs per week) course can be accommodated, if necessary.

The Role

At the beating heart of LiveScore Group, we are looking for motivated, positive, and personable Customer Support Advisors to help guide and assist our customers within our Award-Winning Support team.

This is a fantastic opportunity for a Customer Support Advisor to join what is fast becoming a leading operator in the UK. Sports and betting knowledge isn't essential when applying as you will be provided with the relevant training and support. If sport is your passion, we've got you covered with Sports on in the background 24/7. This role would be well suited to a person who is enthusiastic, empathetic, and resilient. LiveScore Group prides itself as an organisation who ensures that the customers experience is positive and memorable, and as the first point of contact for our customers the successful candidate will be responsible for delivering a high-quality service.

A busy sporting calendar will mean that you will need to be flexible with your working hours, including evenings & weekends, but you will be rewarded!

At LiveScore Group, we're the proud home of three of the most exciting brands in the sports and gaming world: LiveScore, LiveScore Bet and Virgin Bet. A fully owned and operated ecosystem that converges the two worlds of sports media and sports betting. We're proud of the high ratings for our commitment to excellence and fueling fan's passion for sport driving us to the top.

We don't just lead; we innovate. Our cutting-edge products and immersive experiences set the standard, but it's our people who truly make the difference. Every day, our team embody our values: adaptability, teamwork, a fan-driven approach, and an ever-curious mindset that fuels our ambition.

As we scale and continue to create a culture that allows all employees to thrive, we know we need the most talented people with diverse backgrounds, perspectives and skills. If you're good at what you do, come and join us. The more inclusive we are, the more amazing experiences we can create for our users.

We know that job descriptions can sometimes seem daunting and you might not feel you tick every box. But, if you're passionate about the role and have relevant experience, we want to hear from you!

Key Responsibilities

Respond professionally to a range of inbound Live Chat, Email & Phone queries across our multiple labels.
Demonstrate the ability to deliver an excellent customer experience, whilst ensuring compliance and efficiency standards are met.
Communicate in a prompt, thoughtful and clear manner.
The ability to multi-task between customer contacts.
Listen, probe, and investigate enquiries to determine the underlying needs of the customer.
Address any issues of conflict or complaint whilst displaying commercial awareness.
Identify opportunities to upsell and cross-sell products and services to customers when appropriate.
Stay up to date with company products, services, and policies to accurately answer customer questions.
Collaborate with other departments to ensure customer satisfaction and retention.
Classify customer contact, supporting the business in identifying process & product improvements.

Skills, Knowledge, and Experience

Ability to speak and communicate fluently in English.
Excellent listening and interpersonal skills.
Strong problem solving and critical thinking skills.
Be IT literate with excellent written communication skills.
Flexibility, drive, and an enthusiasm to succeed.

What can we offer?

Company Performance bonus
Hybrid working for all staff with flexible working opportunities
Private Healthcare scheme + Employee Enhanced Assistance
Enhanced Family Leave - Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay. Paternity leave: up to 4 weeks at full pay
Subsidised gym membership
Life Assurance (x3 salary)
Contributory Pension Plan
Daily snacks, quality coffee, soft drinks and regular socials

Quick apply

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