Biffa waste management Work, Jobs (with Salaries)

Customer Service Coordinator
Biffa Waste Services —Alton
- £24,500 - £26,227 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
12h
Traffic Dispatcher
Biffa Waste Services —Hatfield
- £25,000 - £30,000 a year
- Full-time
Quick apply
Electrical Shift Maintenance Engineer
Biffa Waste Services —Barking
- £52,271 a year
- Full-time
- Continuous improvement
Quick apply
10h
LGV Driver Trainer
Biffa Waste Services —Leicester
- £40,000 a year
- Weekend availability
- Continuous improvement
- Driving
- Recruiting
Quick apply
Engineering Manager
Biffa Waste Services —Seaham
- Full-time
- Engineering
- Continuous improvement
- Team management
Quick apply
9d
Multi Skilled Operator
Biffa Waste Services —Lochgilphead
- £30,144 a year
- Full-time
- Maintenance
Quick apply
1d
Contract Manager
Biffa Waste Services —Northampton
- Full-time
- Hybrid work
- Continuous improvement
- Employee discount
Quick apply
8h
Transport Administrator - Maternity Cover
Biffa Waste Services —Tipton
- £26,000 - £29,000 a year
- Full-time
Quick apply
7d
Data Migration Manager
Biffa Waste Services —High Wycombe
- Full-time
- Hybrid work
- Computer Science
- Bachelor's degree
Quick apply
1d
Senior Financial Analyst
Biffa Waste Services —High Wycombe
- Full-time
- Computer literacy
- Continuous improvement
- Computer skills
Quick apply
Shift Electrical Maintenance Technician
Biffa Waste Services —Redcar
- £47,370 a year
- Full-time
- Maintenance
- Employee discount
Quick apply
Chef Assistant
Company Shop Group —Bolton
- £13.65 an hour
- Part-time
- Serving
- Customer service
- Cooking
- Employee assistance programme
Quick apply
6d
Maintenance Fitter - Days
Biffa Waste Services —Norton Canes
- £41,125.50 a year
- Full-time
- Continuous improvement
- Employee discount
Quick apply
Contract Manager - 12 month FTC
Biffa Waste Services —Oxford
- Full-time
- Hybrid work
- Continuous improvement
- Employee discount
Quick apply
9d
Finance Business Partner
Biffa Waste Services —Redcar
- Full-time
- Analysis skills
- Continuous improvement
Quick apply

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Customer Service Coordinator

Biffa Waste Services -
Alton

Quick apply

Job details

Full-time
£24,500 - £26,227 a year
12 hours ago

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Complaint handling
Customer interaction
Outbound calling
Communication skills

Full job description

A quick look at the role

The Customer Service role is a great opportunity for someone who wants to kick start their career and focus on delivering exceptional customer service and query resolution for the customers of SWR Newstar. SWR Newstar was acquired by Biffa in 2019 and whilst it became part of Biffa, it remained independent and continues to this day to act as a standalone waste management broker.

Location: Alton, Hampshire

Hours: Full Time - Monday - Friday 8.30am - 5pm - Hybrid working

Permanent

Salary: £26,227

Your core responsibilities

You will be responsible for answering incoming calls and responding to emails from our customers within the required SLAs/KPIs.
Listening to and understanding the needs of the customer.
Taking ownership of customer enquiries and responding to escalated customer issues or complaints in accordance with agreed procedures.
Engaging with vendors on a day to day basic in respect of queries or complaints from the customers relating to vendor services.
Administration of customer accounts, including data cleansing, setting up temporary accounts, collating reports, making bookings for additional services and dealing with invoice queries.
Communicating across our depot network to resolve customer queries.
Meeting established goals for all metrics, including call and case quality, productivity and call handling KPIs, to enable us to provide the best customer experience.
Completing proactive outbound calls to advise customers on changes to services or relaying other key information.

Our essential requirements

Strong communication skills, both written and verbal.
Ability to work independently as well as collaboratively within a team.
Self-motivated with a proactive approach to tasks.
Capable of staying calm under pressure and handling multiple tasks simultaneously.
Exceptional attention to detail.
Ability to work efficiently with minimal supervision.

Changing the way people think about waste.

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management.

Dedicated to diversity.

Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.

Quick apply

Refine Your Search

biffa waste management jobs

Customer Service Coordinator

Traffic Dispatcher

Electrical Shift Maintenance Engineer

LGV Driver Trainer

Engineering Manager

Multi Skilled Operator

Contract Manager

Transport Administrator - Maternity Cover

Data Migration Manager

Senior Financial Analyst

Shift Electrical Maintenance Technician

Chef Assistant

Maintenance Fitter - Days

Contract Manager - 12 month FTC

Finance Business Partner

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