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Rad Hires —Remote
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Quick apply
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Zapier Support

Rad Hires
Remote

Quick apply

Job details

Full-time
5 days ago

Qualifications

Technical troubleshooting
Incident queue management
Ticket management
Case record updates
Technical support
Technical writing
APIs
Root cause analysis
Fault diagnosis and repair
Debugging

Full job description

Zapier Support Specialist (Contract) — Job Description

Location: Remote - UK

Engagement type: Contract, part-time — 2 days/week - 8 weeks maximum/16days total

Seniority: Senior / specialist-level (hands-on, not team-lead)

About Rad Hires

Rad Hires connects high-performing talent with ambitious teams that move fast and build things that matter. We partner with lean, client-driven organizations to find people who own outcomes, raise the bar, and make a real difference — not just fill a seat.

About the company

Our client is a global design and technology company delivering a multi-phase digital transformation programme for one of its own clients, and is bringing in a Zapier specialist for delivery capacity. The end client is a UK-based group running multiple consumer-facing brands, with a live Zapier estate that handles their recruitment and application workflows end to end. Full detail on that client is shared under NDA once engaged.

About the role

This is a hands-on support engagement on a live, production Zapier estate — roughly 30 Zaps built over time by a previous developer, running daily with real applicant data flowing through it continuously. The estate is complex: paths, loops, sub-Zaps, webhooks, Zapier Tables, and Code by Zapier steps calling external APIs directly, connected to Jotform Enterprise, a CRM (GoHighLevel), a case-management system via REST API, Outlook, SQL Server, and Bitly. Documentation is limited, so part of the job is leaving the estate better understood than you found it — not just closing tickets.

What you'll do

- Work an open ticket backlog of reported faults and support requests, prioritized with the team

- Diagnose issues to root cause using Zap history, run data, and connected systems' APIs — not trial and error against production

- Fix, verify, and validate: every closure needs a demonstrated end-to-end test plus a short written note of cause, fix, and evidence

- Recover missed or unprocessed data where a fault caused it (replays, resubmissions, backfills), in coordination with the team

- Respond to new issues raised during the engagement window and take on small enhancement requests as capacity allows

- Make sure error notifications and auto-pause alerts on critical Zaps reach a monitored mailbox

- Flag — and where agreed, fix — fragile patterns encountered while working tickets (hard-coded credentials, silent failure paths, missing error handling)

- Deliver a concise runbook by the end of the engagement: what each critical Zap does, its dependencies, known failure modes, and the recovery procedures used

- Run a handover session in the final week

What we look for

- Real experience running complex, multi-app Zapier estates in production — Code by Zapier, webhooks, sub-Zaps, Zapier Tables, and direct REST API work

- A methodical diagnostic approach: establishing root cause with evidence before touching a live system, not experimenting on production

- Comfortable with disciplined change control — small, verified, single-field changes over broad refactors

- Experience with any of Jotform Enterprise, GoHighLevel, or Microsoft 365 is a plus

- Zapier Certified Expert status is welcome but not required

Signals we love

- You've done rescue or stabilization work on someone else's automation estate before, not just built your own from scratch

- You default to writing things down — the kind of person who'd write the runbook even if nobody asked

- You're comfortable working carefully around sensitive data (this estate touches applicants' personal data, including safeguarding-related information) and won't cut corners on data handling

This role might not be for you if

- You'd rather rebuild than diagnose and fix in place

- You're not comfortable working to someone else's process and reporting cadence (daily written update, single point of contact, blockers raised immediately)

Logistics

- Delivered white-label; contracted through and managed by our client, not the end client directly

- Daily written update required: tickets progressed, evidence, blockers, next steps

- Compensation: day rate, to be discussed

- All access via named accounts under NDA; credentials encountered in the estate can't be reused or stored elsewhere

Quick apply

Refine Your Search

end developer, javascript, jobs in remote

Zapier Support

Application Support Engineer

SEO Manager

Product Designer

Senior Full-Stack Software Engineer, Discover

Frontend Developer (Senior) m/w/d

Interaction Designer

Geospatial Analyst

Senior Python Developer

Senior Software Engineer

Lead Developer - UltraTEV

Backend Engineer - Platform - Stacks | UK | Remote

Senior Magento Developer

Senior Software UI Engineer

Software Engineer - Platform Productivity | United Kingdom | Remote

QA Engineer / Product Operations Engineer (Remote)

Software Engineer (DevOps) - Site Reliability

Staff Solutions Architect

Project Manager (Full-Time)

Salesforce Developer

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