Technical support occupations Work, Jobs in Brierfield, Lan (with Salaries)

Software Support Engineer - SQL
Giacom —Nelson
- £28,000 a year
- SQL
- Communication skills
- Annual leave
Quick apply
13d
Junior IT Support Analyst
IM Group Services Limited —Blackburn
- £26,000 - £30,000 a year
- Full-time
- Organisational skills
- SharePoint
- In-person
- Free parking
Quick apply
16h
Technical Support Engineer
Telana —Preston
- Travel
- SharePoint
- Communication skills
- Employee assistance programme
12d
Enterprise Service Desk Engineer
Zen Internet —Rochdale
- From £30,000 a year
- Overtime
- Hybrid work
- Communication skills
- Employee discount
- Sick pay
Quick apply
14d
Support Analyst
HSS ProService —Manchester
- £35,000 - £40,000 a year
- Hybrid work
- Oracle
- Analysis skills
- Continuous improvement
- Employee discount
Quick apply
IT Support Engineer (1st Line)
Forbes Solicitors —Preston
- Full-time
- Microsoft Outlook
- Windows
- IT
- Annual leave
- Employee discount
IT Support Engineer
ITWiser LLP —Guiseley
- £26,000 - £32,000 a year
- Full-time
- Customer service
- Travel
- Mentoring
- Free parking
- Life insurance
Quick apply
4d
First Line Technical Support Engineer ( VoIP )
ProVu Communications —Huddersfield
- £25,500 - £26,000 a year
- Full-time
- IT
- Linux
- In-person
- Sick pay
Quick apply
IT Support Analyst
Birchall Blackburn Law —Preston
- Full-time
- Management
- Travel
- Conflict management
11d
IT Support Engineer
JMC Aviation —Manchester
- Monday to Friday
- Travel
- Communication skills
- Employee assistance programme
- Referral programme
14h
Business and Operations Support Engineer - 24/7 cover
Freemans PLC —Bradford
- Full-time
- Work from home
- Employee discount
IT Support Apprentice
QA Apprenticeships —Keighley
- £16,500 a year
- Maintenance
- Computer networking
- Organisational skills
- Free parking
11d
Service Desk Analyst (2nd Line)
FluidOne —Chorley
- Full-time
- Customer service
- Travel
- Communication skills
- Employee assistance programme
1st Line IT Service Desk Engineer
Outcomes First Group —Bolton
- £25,837.20 a year
- Hybrid work
- Travel
- Computer networking
- Organisational skills
- Employee discount
Service Desk Analyst (European Language Speaker)
Univar Europe Ltd. —Bradford
- Monday to Friday
- Spanish
- Azure
- Software troubleshooting
- Free parking
3rd Line Support Engineer SME - FTC
PXC —Salford Quays
- Full-time
- Azure
- Computer Science
- Windows
Senior Specialist, Production Services Application Support Analyst
The Bank of New York Mellon Corporation —Manchester
- Full-time
- SQL
- Continuous improvement
- AI
ICT Technician - Schools
hireful —Leeds
- £28,000 - £32,000 a year
- Full-time
- Google Suite
- School
Quick apply
13d
Digital Systems Support and Training Officer
Greater Manchester Mental Health NHS Foundation Trust —Manchester
- £32,073 - £39,043 a year
- Full-time
- Organisational skills
- Training & development
- Communication skills
- Annual leave
8d
Operations / IT Apprentice
Verlingue —Manchester
- £20,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Quick apply

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Software Support Engineer - SQL

Giacom -
Nelson

Quick apply

Job details

£28,000 a year
13 days ago

Benefits

Annual leave
Company pension

Qualifications

Live chat
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident management
Stakeholder liaison
Incident queue management
SQL querying
SQL
Zendesk
SQL Server Management Studio
Customer interaction
Application support
Fault diagnosis and repair
Communication skills

Full job description

Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform.

Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.

The Software Support Engineer plays a key role in delivering exceptional customer service to our partners by providing timely, effective, and knowledgeable technical and procedural assistance.

This role is responsible for managing and resolving support cases submitted through Zendesk, as well as via phone, email, and live chat. Acting as the first point of contact for partners, the Software Support Engineer ensures that software related issues are accurately diagnosed, resolved, or escalated to the appropriate team maintaining a high standard of communication and professionalism throughout.

What you'll be doing

Act as a trusted representative of the Support team promoting collaboration and knowledge sharing across the business.
Provide timely and effective technical and procedural support to partners through Zendesk, phones, emails, and live chat channels.
Take ownership of support cases ensuring accurate diagnosis, resolution, or escalation within agreed SLA’s (Service Level Agreements)
Maintain strong and professional communication with partners to ensure a positive and consistent support experience.

Skills, Qualifications, and Experience

Strong understanding of SQL. Including writing and troubleshooting queries.
Experience using Microsoft SQL Server Management Studio (SSMS).
Proven ability to diagnose and resolve software and system issues.
Excellent communication skills with the ability to explain technical information clearly to both technical and non technical users.
Must be able to prioritise and manage multiple incidents or requests in a fast paced setting.

What's in it for you?

Investment in your future career with a variety of learning and development opportunities.
No dress code - embrace the freedom to bring your whole self to work.
25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
A pension plan for your future.
Complimentary refreshments in all our offices.

For a comprehensive list of all our benefits, click here.

Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.

Quick apply

Refine Your Search

technical support occupations jobs in brierfield, lan

Software Support Engineer - SQL

Junior IT Support Analyst

Technical Support Engineer

Enterprise Service Desk Engineer

Support Analyst

IT Support Engineer (1st Line)

IT Support Engineer

First Line Technical Support Engineer ( VoIP )

IT Support Analyst

IT Support Engineer

Business and Operations Support Engineer - 24/7 cover

IT Support Apprentice

Service Desk Analyst (2nd Line)

1st Line IT Service Desk Engineer

Service Desk Analyst (European Language Speaker)

3rd Line Support Engineer SME - FTC

Senior Specialist, Production Services Application Support Analyst

ICT Technician - Schools

Digital Systems Support and Training Officer

Operations / IT Apprentice

I want to receive the latest job alerts for technical support occupations in brierfield, lan

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