it support Work, Jobs in brierley hill dy5 (with Salaries)

VodafoneThree - Onsite Advisor - Central Birmingham
Vodafone —Birmingham
- £30,384 a year
- Full-time
- Customer service
- Administrative experience
- In-person
- Employee discount
1d
Senior ICT Systems & Network Administrator
Acorns Children's Hospice —Birmingham
- £41,792 a year
- Full-time
- Azure
- Hospice
- Annual leave
- Employee discount
Service Engineer
wavenet —Solihull
- Full-time
- Customer service
- Travel
- IT
Quick apply
3rd Line Support Engineer
wavenet —Solihull
- Full-time
- Azure
- Windows
- Annual leave
- Employee assistance programme
Quick apply
Desktop Support Engineer with Server Exposure – Worcester, UK (Backfill / On
Axiom Technologies —Worcester
- Part-time
- Windows
- In-person
12d
Service Desk Analyst
Glide.uk —Birmingham
- £28,000 a year
- Full-time
- English
- Communication skills
Quick apply
Digital Workplace Engineer
South Staffordshire Plc —Worcester
- Up to £35,000 a year
- Full-time
- Customer service
- Driving
- IT
Tier 1 IT Engineer
wavenet —Solihull
- Full-time
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
6d
Customer Service Advisor Nights
Mitie —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Training and Implementation Consultant (Aftersales Specialist)
Pinewood.AI —Birmingham
- £28,000 - £42,500 a year
- Full-time
- Hybrid work
- Driving
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Service Desk Consultant II
TrueCommerce (Coventry) Limited —Coventry
- Remote
Customer Support Engineer (Site)
SCC —Birmingham
- Monday to Friday
- Hybrid work
- Administrative experience
- Organisational skills
1st Line NOC Engineer
Convergence Group —Solihull
- £28,000 - £36,000 a year
- Weekend availability
- Communication skills
Quick apply
9h
Tier 2 Service Desk Engineer
The 848 Group —Stafford
- £31,000 - £38,000 a year
- Weekend availability
- Hybrid work
- Azure
- Customer service
- Travel
Quick apply
Managed IT Field Engineer
Intercity Technology —Birmingham
- Windows
- IT
- Communication skills
- Employee assistance programme
Company Systems Administrator
Transerv Europe Limited —Stafford
- £25,000 - £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Life insurance
Quick apply
2d
Support & Installation Engineer
F&M Telecommunications —Worcester
- £26,000 a year
- Full-time
- Hybrid work
- Customer service
- Computer networking
- IT
Quick apply
1d
National IT Specialist - Network Infrastructure
Aldi —Atherstone
- £37,685 - £54,530 a year
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Computer networking
- Annual leave
- Sick pay
APS Engineer
BNP Paribas —Solihull
- Full-time
- Employee discount
Training & Solutions Engineer
Solid State Group PLC —Birmingham
- Full-time
- Travel
- Mentoring
- Computer networking
- Annual leave
- Sick pay
Quick apply
5d

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it support jobs near brierley hill dy5

VodafoneThree - Onsite Advisor - Central Birmingham

Vodafone -
Birmingham

Apply Now

Job details

Full-time
£30,384 a year
1 day ago

Benefits

Company pension
Employee discount
Paid volunteer time

Qualifications

Customer service
Administrative experience
Relationship management
Mobile marketing

Full job description

Location: Central Birmingham - On Customer Site
Salary: £30,384 + 5% annual bonus
Working hours: Full time 37.5 hours per week – Monday to Friday
Duration: Permanent

NPPV Level 3 Security Clearance

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Be part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).

What you’ll do

You’ll be at the heart of one of our most valued corporate customer relationships, working directly on-site to keep their mobile strategy running seamlessly. As a trusted adviser, you’ll combine hands-on support, technical knowledge, and strong relationship management to deliver a high-quality, responsive, and innovative service every day.

In this role, you will:

Be the go-to expert for all day-to-day account activities, from processing orders to handling calls, emails, and queries with speed and accuracy
Provide expert advice on technical, network, and billing queries, resolving issues efficiently and confidently
Build strong, trusted relationships with customers, end users, and internal teams as their first point of contact
Partner with Credit Control to help resolve billing concerns like outstanding debt and late payments
Create and quality-check management information (MI) and billing reports, delivering insightful analysis and regular reporting packs
Attend and contribute to customer meetings, identifying opportunities for improvement and cost savings
Support end users with device and tariff advice, helping them choose the right products and services
Manage device inventory, ensuring accurate tracking, storage, and distribution through audit logs
Guide users through porting and migration to the Vodafone network, ensuring a smooth transition
Deliver tailored, high-touch support for VIP users to ensure an exceptional experience
Share your knowledge by supporting and training cover advisors to maintain consistent service standards
Collaborate with Vodafone teams to resolve queries and continuously improve on-site efficiency

Who you are

A strong relationship builder who can engage confidently with both internal and external stakeholders
Someone with proven customer service experience and a passion for delivering outstanding support
A self-motivated individual who can manage their time effectively and consistently deliver high-quality service
Confident using systems and tools, with excellent keyboard and administrative skills
An interest in mobile technology, devices, and tariffs, with a willingness to stay informed and share knowledge
A proactive problem solver who enjoys taking ownership and driving issues through to resolution
A team player who is collaborative, supportive, and eager to contribute to a positive, customer-focused environment
Someone who thrives in a fast-paced, on-site role and enjoys being at the centre of the customer experience

Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

#VodafoneThree

Apply Now

Refine Your Search

it support jobs in brierley hill dy5

VodafoneThree - Onsite Advisor - Central Birmingham

Senior ICT Systems & Network Administrator

Service Engineer

3rd Line Support Engineer

Desktop Support Engineer with Server Exposure – Worcester, UK (Backfill / On

Service Desk Analyst

Digital Workplace Engineer

Tier 1 IT Engineer

Customer Service Advisor Nights

Training and Implementation Consultant (Aftersales Specialist)

Service Desk Consultant II

Customer Support Engineer (Site)

1st Line NOC Engineer

Tier 2 Service Desk Engineer

Managed IT Field Engineer

Company Systems Administrator

Support & Installation Engineer

National IT Specialist - Network Infrastructure

APS Engineer

Training & Solutions Engineer

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